http://www.dslreports.com/forum/VoipMS-support-problems-21918167 en Fri, 10 Feb 2012 16:01:08 EDT Fri, 10 Feb 2012 16:01:08 EDT http://www.dslreports.com/forum/VoipMS-support-problems-21918167 "UPDATE: (Feb 14/09) -- Two weeks without a response from customer support for both emails. At this point, I'm not ever expecting a response, but will update if they ever respond to their emails."

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They sent out a mass e-mail on February 12, 2009, saying that they realized their e-mail trouble ticket system was messed up for several weeks.

This may account for the lack of response that you experienced.

Please note, I am NOT defending them. In my view that sort of thing should not have happened at all. And if it did occur, it should not take them several weeks to notice.]]> http://www.dslreports.com/forum/VoipMS-support-problems-21918167 Sat, 14 Feb 2009 21:14:58 EDT