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<title>Topic &#x27;Disgusted with AT&#x26;T U-verse&#x27; in forum &#x27;&#x27; - dslreports.com</title>
<link>http://www.dslreports.com/forum/Disgusted-with-ATT-Uverse-21923246</link>
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<pubDate>Fri, 10 Feb 2012 17:18:48 EDT</pubDate>
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<title>Re: Disgusted with AT&#x26;T U-verse</title>
<link>http://www.dslreports.com/forum/Re-Disgusted-with-ATT-Uverse-21924273</link>
<description><![CDATA[scots posted : AT&T U-verse is fiber to the node in your neighborhood, and then from there it comes over the copper phone lines to your house.  It is not fiber all the way to the house, and I have never seen it advertised as such.  The service is actually VDSL.  VDSL allows for faster speeds than ADSL.  Which tier of service are you signed up for with U-verse?  The fastest U-verse speed available at the moment is 18Mbps (called Max 18).  The other tiers available are 10Mbps (Max), 6Mpbs (Elite), 3Mbps (Pro), and 1.5Mbps (Express).  AT&T does not offer a 54Mbps tier of service with U-verse.<br><br>The 2wire "gateway" router that AT&T provides for the U-verse service has 802.11g wireless built-in to it.  54Mbps is what 802.11g wireless is *capable* of, but most people never get a full 54Mpbs connection over wireless regardless of who the manufacturer of the router is.  Many things can effect how fast of a connection you get to the wireless including what wireless card is in your computer, the drivers being used for the wireless card in your computer, various settings in the router and/or your computer, how far away the computer is from the router, how many walls are between the router and your computer, what type of material the walls are made of, interference from other devices, etc.  Interference from other devices can come from neighbors who also have a wireless network (especially if their router is broadcasting on the same channel), cordless phones, microwave ovens, etc.  Even if you did manage to get a 54Mbps wireless connection, your actual internet speeds will never be any faster than whatever tier of service you're signed up for (which would be 18Mbps if you're signed up for the fastest Max 18 tier).<br><br>If you're signed up for Max service (which is 10Mbps), then the 11Mbps you're getting is faster than you should be getting.  If you're signed up for Max 18 service (which is 18Mbps), then there could be a variety of things causing you to only get 11Mbps.  Have you actually gone to a speed test web site (such as the speet test tools here on this web site or speedtest.net) to see what speed one (or more) of those sites say you're getting?  The only thing you mention is wireless.  Have you tried connecting a computer to the router with an ethernet cable to see what kind of speeds you get that way, and if the wired computer gets disconnected?<br><br>One other thing I should mention is that if the wireless cards in your computers are 802.11b cards, then right there is the reason you're only getting 11Mbps.  802.11b wireless is only capable of 11Mbps.  Since it sounds like you're consistently getting 11Mbps, it seems to me like the most likely cause of your issue is that you're using 802.11b wireless cards in your computers, or the settings (either on your computers or in the router) are set for 802.11b even though the hardware is 802.11g.  802.11g is backwards compatible with 802.11b, and it's possible to set 802.11g equipment to work in 802.11b mode.]]></description>
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<pubDate>Mon, 16 Feb 2009 10:54:43 EDT</pubDate>
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<title>Disgusted with AT&#x26;T U-verse</title>
<link>http://www.dslreports.com/forum/Disgusted-with-ATT-Uverse-21923246</link>
<description><![CDATA[anon posted : Lets start this off with saying that I have grown up with cable high speed internet. I always have been more than happy with the speeds that I have gotten from Comcast and Time Warner. That all ended with Time Warner claiming that I used illegal activity on the internet and constantly shut my service down. I called numerous times and asked why and according to them, thier so called "Internet Police" suspected foul play. All I do is check my e-mail and play games like Day of Defeat, Diablo 2, and etc. They could not tell me what illegal activity was been done because they werent at liberty to say(I still dont understand this and either does every computer salvy person I know, including people who work in the computer business). So after months of this internet blocking by Time Warner we cancelled and went with AT&T DSL. We had the modem hooked up to a wireless Linksys router and all way decent. The speeds were no where as fast but it did the job and we had connection. Soon after an AT&T repesenative contacted us with news up a fiber optic upgrade called U-Verse. Its now been 2 months with this connection and I have not had one day without a problem. I constantly lose connection, not on one computer but all 4 that are connected to the wireless. As we speak my computer is the only one connected and I am receiving 11mbps. Nothing like the 54mbps constant that I should be getting. I have had the tech guys over at the house 3 times to see what has been going on, one time they replaced the router/modem(since its all in one), other times they have sat there puzzled to what is going on. Unfortuntly when you call thier support line they make you go through the same steps, which might I add does absolutly nothing at all, they do a bandwidth test, they make you restart the router, they make sure that your cables are properly plugged in, they do and say all the things like you are a monkey using a computer for the first time. This has caused alot of stress because we have one kid in college and another in highschool and these days homework assignments are submitted online at college and most of thier research is done online. Back to the technical problem. I was wondering if anyone is having the same issues as me with connection problems. According to AT&T I am a first so they treat me as a science experiment and claim that this is as they say "Most likly" my problem. This is my main question to a computer geek : How can they claim that this connection is fiber-optic if they still use a phone line for the connection to come to the house? My thoughts are if they have fiber-optic coming from thier hub to the house and then from the house to the modem they have phone line wouldnt this cause a bottle necking type action? If someone could please help me out so I can better explain this to AT&T other than telling them that my connection is super slow and constantly gets dropped(even though that explains it perfectly) maybe im not telling them the computic way. All comments will help me out and I really hope that there is a reason why this is happening. ]]></description>
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<pubDate>Mon, 16 Feb 2009 02:24:00 EDT</pubDate>
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