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Forums » Equipment Support » Hardware By Brand » Motorola » " cannot detect the modem" qwest Motorola 3347 modem
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joemariego

join:2009-02-17

" cannot detect the modem" qwest Motorola 3347 modem

hi guys can you help me on this one. i do have a window vista operating system and i ready recieve a two modem from qwest which Motorola 3347. everytime i run the quick connect cd there is message that says cannot detect the modem i already check the connection of the modem, im sure i properly connected the modem. i ve a compaq laptop. and also i cannot pullup the gui of the modem. i can ping the modem. do have a problem on my lan card?
permalink · 2009-02-17 08:33:58 · Reply to this
jimbopalmer
Tsar of all the Rushers

join:2008-06-02
Greenwood, MS
·Windjammer Cable

Re: " cannot detect the modem" qwest Motorola 3347 modem

The 3347 routers I use are from Bellsouth, and the wireless is disabled until you do some setup. (It is hard to tell if you are trying wired or wireless)

If wired, do lights light on the modem and your PC when you plug in the cable?

»Netopia/Cayman
--
I tried to remain child-like, all I achieved was childish.
permalink · 2009-02-17 09:28:36 · Reply to this

DaMan666
What happened?
Premium
join:2004-09-17
Minneapolis, MN

Make Sure you have automatically detect settings checked in Internet options.
--
Don't ask me.I just work here.
permalink · 2009-02-17 11:45:45 · Print · Reply to this
joemariego

join:2009-02-17

Re: " cannot detect the modem" qwest Motorola 3347 modem

yes there is a lights on the modem. the ethernet light is on. the ethernet cable is new. i cannot pullup the GUI, I optimize the browser. still the same i cannot pullup the GUI of the modem.
permalink · 2009-02-18 04:04:49 · Reply to this

DaMan666
What happened?
Premium
join:2004-09-17
Minneapolis, MN

Re: " cannot detect the modem" qwest Motorola 3347 modem

try and power cycle it. Unplug power from moden fer ten twenty sec. re boot too after and see
permalink · 2009-02-18 04:56:43 · Reply to this
joemariego

join:2009-02-17

Re: " cannot detect the modem" qwest Motorola 3347 modem

i aready than the rebooting my system and its still the same the modem cannot be detected. is there another way?
permalink · 2009-02-20 14:08:44 · Reply to this
RogerADSL

join:2004-12-10
Lawrenceville, GA		 OS is not seeing the ehternet connection!
permalink · 2009-02-17 13:53:09 · Reply to this
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