| config suggestions for netopia 3347-02? Hi everyone,
I just bought a 3347-02 for my new DSL line with TekSavvy, and I've been getting horrendous downstream numbers like this:
I called Tech Support and apparently my line is spotless. They suggested that I try another modem, so I've switched my modem for another one (same make and model) and I still get these kinds of numbers.
I'm guessing that I have some config problems. Anyone have any suggestions? I've taken down my firewall, closed all browsers and P2P.
Thank you! |
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1 edit | Log into your modem and Post this:
ADSL Line State: Up
ADSL Startup Attempts: 3
ADSL Modulation: ADSL2+
ADSL Data Path: Fast
CO vendor: BDCM
Power Management State L0
Datapump Version: DSP 7.2.3.0, HAL 7.2.1.0
Downstream Upstream
---------- ----------
SNR Margin: 24.50 13.90 dB
Line Attenuation: 30.70 16.60 dB
Output Power: 19.43 12.26 dBm
Errored Seconds: 0 0
Loss of Signal: 0 0
Loss of Frame: 0 0
CRC Errors: 0 344
Data Rate: 3627 943
atucRevisionNum 2 ATU-C Vendor ID BDCM
TrainedPath Fast TrainedMode ADSL2+
us Interlv delay 0 ds Interlv delay 0
Estimated loop length: 8088 feet (bridge tap)
Framing Mode: FULL OVERHEAD WITH SYNC
Errored seconds 0 Severely Err Sec 0
usRate 943 dsRate 3627
usLOS_errors 0 dsLOS_errors 0
usRdiErrors 0 SEF_errors 0
usSuperFrmCnt 6844774 dsSuperFrmCnt 6844774
usICRC_errors 0 dsICRC_errors 0
usFCRC_errors 344 dsFCRC_errors 0
usIFEC_errors 0 dsIFEC_errors 0
usFFEC_errors 0 dsFFEC_errors 0
usINCD_error 0 dsINCD_error 0
usFNCD_error 0 dsFNCD_error 0
usILCD_errors 0 dsILCD_errors 0
usFLCD_errors 0 dsFLCD_errors 0
usIHEC_errors 0 dsIHEC_errors 0
usFHEC_errors 340 dsFHEC_errors 0
usIdle_count0 237365169 dsIdle_count0 927383586
usIdle_count1 0 dsIdle_count1 0
usPdu_count0 0 dsPdu_count0 0
usPdu_count1 0 dsPdu_count1 0
usAtm_count0 21551655 usAtm_count1 0
dsGood_count0 68105270 dsGood_count1 0
dsBadHec_count0 0 dsBadHec_count1 0
dsOVFDrop_count0 0 dsOVFDrop_count1 0
ATM port status : Up
Rx data rate (bps) : 3627
Tx data rate (bps) : 943
ATM Virtual Circuits:
VCC # Type VPI VCI Encapsulation
----- ---- --- ----- --------------------------
1 PVC 0 35 PPP over Ethernet (LLC/SNAP encapsulation)
ATM Circuit Statistics: VCC-1
Rx Frames : 3695172 Tx Frames : 3046580
Rx Octets : 3198579000 Tx Octets : 1051289227
Rx Errors : 0 Tx Errors : 0
Rx Discards : 0 Tx Discards : 174581
Crc Errors: 0 Len Errors: 0
Abort Errors: 0 Starv Errors: 0
DmaLenErrors: 0 TxMisQCnt: 0
RxMisQCnt: 0 TxEOQCnt: 45802
RxEOQCnt: 0 RxPacketsServiced: 3695172
TxPacketsServiced: 45802 RxMaxServiced: 13
TxMaxServiced: 1 RxTotal: 3695172
TxTotal: 2871998
RcbPool: 0x00000000 RxActQueueCount: - 3695172
RxActQueueHead: 0x948684f0 RxActQueueTail: 0x94868530
RxActive: 1 RcbStart: 0x94868228
RxTeardownPending: 0 TcbPool: 0x948675a0
TxActQueueCount: 0 TxActQueueHead: 0x00000000
TxActQueueTail: 0x948675a0 TxActive: 0
TcbStart: 0x948669f8 TxTeardownPending: 0
RxBufSize: 1664 RxBufferOffset: 0
RxNumBuffers: 16 RxServiceMax: 16
TxNumBuffers: 64 TxNumQueues: 2
TxServiceMax: 64 CpcsUU: 0
Gfc: 0 Clp: 0
Pti: 0 DaMask: 0
Priority: 2 PktType: 0
Vci: 35 Vpi: 0
CellRate: 28102 QosType: 2
Mbs: 8 Pcr: 1
Wireless Interface is disabled.
2/17/09 10:45:47 AM L3 BOOT: Warm start v7.7.4 ----------------------------------
2/17/09 10:45:47 AM L3
2/17/09 10:45:47 AM L3 IP address server initialization complete
2/17/09 10:45:47 AM L3 HB: heartbeat service initializing
2/17/09 10:45:47 AM L3 HB: heartbeat option disabled
2/17/09 10:45:47 AM L4 BR: Using saved configuration options
2/17/09 10:45:47 AM L4 BR: Netopia SOC OS version 7.7.4 (build r1)
2/17/09 10:45:47 AM L4 BR: Netopia-3000/24533572 (Netopia-3000, rev 1), PID 1225
2/17/09 10:45:47 AM L4 BR: last install status:
2/17/09 10:45:47 AM L4 BR: memory sizes - 4096K Flash, 16384K RAM
2/17/09 10:45:47 AM L3 BR: Starting kernel
2/17/09 10:45:47 AM L3 AAL5: initializing service
2/17/09 10:45:47 AM L4 ATM: Waiting for PHY layer to come up
2/17/09 10:45:47 AM L3 POE: Initializing PPP over Ethernet service
2/17/09 10:45:47 AM L4 POE: Binding to Ethernet (ether/vcc1)
2/17/09 10:45:47 AM L3 BRDG: Configuring port (10/100BT-LAN)
2/17/09 10:45:47 AM L3 BRDG: Bridge not enabled for WAN.
2/17/09 10:45:47 AM L3 BRDG: Bridging from one WAN port to another is disabled
2/17/09 10:45:47 AM L3 BRDG: Initialization complete
2/17/09 10:45:47 AM L4 IP: Routing between WAN ports is disabled
2/17/09 10:45:47 AM L4 IP: IPSec client pass through is enabled
2/17/09 10:45:47 AM L4 IP: Address mapping enabled on interface PPP over Ethernet vcc1
2/17/09 10:45:47 AM L4 IP: Stateful Inspection enabled on interface PPP over Ethernet vcc1
2/17/09 10:45:47 AM L3 IP: Adding default gateway over PPP over Ethernet vcc1
2/17/09 10:45:47 AM L3 IP: Initialization complete
2/17/09 10:45:47 AM L3 IPSec: initializing service
2/17/09 10:45:47 AM L3 IPSec: service is disabled
2/17/09 10:45:47 AM L3 PPP: PPP over Ethernet vcc1 binding to PPPoE
2/17/09 10:45:47 AM L3 PPP: PPP over Ethernet vcc1 Port listening for PPP requests
2/17/09 10:45:47 AM L3 BRDG: (10/100BT-LAN) Port Physical Link Active
2/17/09 10:45:47 AM L3 IP: (10/100BT-LAN) Ethernet Physical Link Active
2/17/09 10:45:47 AM L3 IP: (10/100BT-LAN) IP Protocol Up
2/17/09 10:45:47 AM L3 RIP: initializing
2/17/09 10:45:47 AM L3 DHCP: Initializing Service
2/17/09 10:45:47 AM L3 DHCP: Setup Server On UDP Port 67
2/17/09 10:45:47 AM L3 DHCP: Setup Client On UDP Port 68
2/17/09 10:45:47 AM L3 DNS: initializing service
2/17/09 10:45:47 AM L4 DNS: nameserver address is 0.0.0.0
2/17/09 10:45:47 AM L3 SNMP: initializing service over UDP
2/17/09 10:45:47 AM L3 DIA: Diagnostics service initializing
2/17/09 10:45:47 AM L3 FW: initializing service
2/17/09 10:45:47 AM L3 FW: Firewall service is disabled
2/17/09 10:45:47 AM L3 SSL: Initializing Service
2/17/09 10:45:47 AM L3 SSL: Installed Verisign, Equifax & Thawte Root CA certificates
2/17/09 10:45:47 AM L3 SSL: Initialization Success
2/17/09 10:45:47 AM L3 UPnP: Initialization complete
2/17/09 10:45:48 AM L3 LHD: IP 192.168.1.1, MAC 00-1d-d8-27-3b-70
2/17/09 10:45:48 AM L3 LHD: Interface Eth 100BT, State online
2/17/09 10:45:48 AM L3 LHD: IP 192.168.1.2, MAC 00-1d-7e-bb-30-d9
2/17/09 10:45:48 AM L3 LHD: Interface Eth 100BT, State online
2/17/09 10:45:48 AM L3 LHD: IP 192.168.1.8, MAC 00-1a-92-9d-60-04
2/17/09 10:45:48 AM L3 LHD: Interface Eth 100BT, State online
2/17/09 10:47:08 AM L4 RFC1483-1 up
2/17/09 10:47:13 AM L3 AC-Name=NKGS-JNE
2/17/09 10:47:13 AM L3 Host-Uniq 00000001
2/17/09 10:47:13 AM L3 Service-Name=ANY
2/17/09 10:47:13 AM L3 AC-Cookie 213A6EAA657969848FDDE3EC8D3DE895
2/17/09 10:47:17 AM L3 lcp: LCP Send Config-Request+
2/17/09 10:47:17 AM L3 MRU 0x5d4+ MAGIC 0x9604d051+
2/17/09 10:47:17 AM L3 lcp: LCP Recv Config-Req:+
2/17/09 10:47:17 AM L3 MRU(1492) (ACK) AUTHTYPE(c023) (PAP) (ACK) MAGICNUMBER
2/17/09 10:47:17 AM L3 (18c6098d) (ACK)
2/17/09 10:47:17 AM L3 lcp: returning Configure-Ack
2/17/09 10:47:17 AM L3 pap: received Authenticate-Ack, id 1
2/17/09 10:47:17 AM L3 pap: Remote message:
2/17/09 10:47:17 AM L3 ipcp: IPCP Config-Request+
2/17/09 10:47:17 AM L3 ADDR(0x0) DNS(0x0) DNS2(0x0) WINS(0x0) WINS2(0x0)
2/17/09 10:47:17 AM L3 ipcp: IPCP Config-Request+
2/17/09 10:47:17 AM L3 ADDR(0x0) DNS(0x0) DNS2(0x0)
2/17/09 10:47:17 AM L3 ipcp: IPCP Config-Request+
2/17/09 10:47:17 AM L3 ADDR(0x4ade6bee) DNS(0xd8da5da5) DNS2(0xd8da5da6)
2/17/09 10:47:17 AM L3 ipcp: IPCP Recv Config-Req:+
2/17/09 10:47:17 AM L3 ADDR(216.218.64.30) (ACK)
2/17/09 10:47:17 AM L3 ipcp: returning Configure-ACK
2/17/09 10:47:17 AM L3 ipcp: negotiated remote IP address 216.218.64.30
2/17/09 10:47:17 AM L3 ipcp: negotiated IP address 74.222.107.238
2/17/09 10:47:17 AM L3 ipcp: negotiated TCP hdr commpression off
2/17/09 10:47:23 AM L3 NTP: Update system date & time
2/17/09 10:47:26 AM L4 TR-069: Resolving ACS URL - Retry 0
2/17/09 10:47:26 AM L4 TR-069: ACS URL resolved
2/17/09 10:47:26 AM L3 TR-069: Connect to 192.31.222.52 Retry 0
2/17/09 10:47:26 AM L3 SSL: Handshake Success
2/17/09 10:47:26 AM L3 SSL: Connect Success: s1.netopiatr069.net
2/17/09 10:47:26 AM L3 SSL: Certificate Verify Success: s1.netopiatr069.net
2/17/09 10:47:27 AM L3 TR-069: Post Inform - reason 1 BOOT
2/17/09 10:47:27 AM L3 TR-069: Server auth challenge received
2/17/09 10:47:27 AM L3 TR-069: Closing connection on HTTP 204
2/17/09 10:47:27 AM L3 SSL: Closing Connection: s1.netopiatr069.net
Lets see if we can weed out a problem. |
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| reply to antsii
This might be overkill, but here goes. |
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| reply to antsii
Okay, lets compare notes... your line attenuation is amazing!
I'm still looking over the rest. |
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| reply to antsii
To be honest your line does look spotless... Have you tried any firmware updates?
You say its the "3347-02" Is it the bellsouth "3347-02-1006" or an actual retail model? |
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| I would be flattered if my Internet worked properly   |
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| reply to antsii
The model number on mine says 3347-02-1002. I haven't found any posts with that particular number, mostly -1006 like you mentioned.
I bought it the modem generic from a third party company, Caneris. There are some posts with this combo of modem/router with TekSavvy ISP working well, so I figured I wouldn't have a problem. |
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| reply to antsii
I haven't tried any firmware updates. I've hesitated because I haven't found the exact model number 3347-02-1002 on the web site.
Should I try one of these?
»www.netopia.com/equipment/purcha···ate.html |
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4 edits | reply to antsii
Try the nta774r1.bin firmware. It was recommend to me by member tranle.
»High Performance 3300 series
At first I was little hesitant because its not displayed for our model but its the latest firmware and it works great for me. Netopia modems has a safe guard where it will not load a firmware that doesn't match the hardware.
You can find the nta774r1.bin firmware here: »www.netopia.com/support/hardware/2246.html
Here's proof of me running it on my 3347:
Netopia Model 3347NWG Wireless DSL Ethernet Switch
Running Netopia SOC OS version 7.7.4 (build r1)
Multimode ADSL Capable
(admin completed login: Full Read/Write access)
Serial number 24533572, CPU MIPS4KEC, Board ID 0x5e
My Speed Package:
3000 Down
800 up
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Airwolf7Premium
join:2004-12-12
Franklin, KY
kudos:1 Reviews:
 ·Comcast
 ·AT&T Southeast
| reply to antsii
Some speed tests are better than others. Speeds are not guaranteed, it is a "Best Effort" service. Your ISP has no control over your traffic once it leaves their network. Try running a speed test that is hosted on your ISP's network.
»TekSavvy FAQ »Speed Test Tool - TSI and Others together |
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| reply to antsii
Here's my speed using TekSavvy test.
 |
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 CanerisErikCanerisPremium,VIP
join:2007-10-03
Toronto, ON
kudos:2 | reply to antsii
This poster has started a thread about this issue at »slow connection with netopia 3347 but then disappeared. I invited him to call us to troubleshoot as if it turned out to be a defective modem and our terms of warranty are satisfied, we would replace it.
--
Erik - Caneris - Internet solutions and more. |
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| Thanks for the messages everyone. Just to bring both threads up to speed, I have had the modem replaced. Tech support at TekSavvy suggested that my laptop could have a faulty NIC or driver, but I borrowed a friend's laptop, and the speeds were the same.
I've used the Teksavvy speedtest, here are the results. These is with the firmware that came with the modem.
Strangely, for about a couple hours last night, the speeds were up to 3000/600. However, it's now back to this territory. Any thoughts about that?
I will be trying the new firmware today! |
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| Hey guys,
Some interesting results.
I tried to update my modem with the firmware version 7.7.4 v1, but the installation failed. No reason was given besides that it failed.
However, I tried updating the firmware to 7.6.1 r9 (the latest official version for my model). It worked, even though my model no. says 3347-02-1002.
»netopia.com/support/hardware/334···006.html
My speeds seem to have increased.
However, like I posted earlier, I was sporadically getting these speeds last night before upgrading the firmware. So I'll keep an eye on things, and post the results in a couple days. |
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| reply to antsii
Hopefully the speeds will stay... If it happens again(speed drop) borrow a friends modem and see if it still does it. I doubt its the modem myself... Either it works or it doesn't. |
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| Yup, I spoke too soon. Back to dismal speeds again..
But I will be trying another modem tonight. Updates coming.. thanks again everyone. |
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1 edit | reply to antsii
Have you done a line quality test? »/linequality
You may want to see the results of that... nevertheless, If the results are the same on the new modem the fault lies with TekSavvy. |
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antsii
join:2009-02-20
Toronto, ON | I tried a friend's modem, and the result was the same.. download speeds of around 1000.
Here are some line stats. Does this give any useful info? |
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| reply to antsii
I take it back.. your line is pretty bad according to the test.
And you verified its not the modem. |
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antsii
join:2009-02-20
Toronto, ON | Well, TekSavvy has diagnosed my line and found some packet loss. So they placed a ticket in the queue and I'm waiting for reinforcements on their end.
Will let you know how it goes. Thanks so much everyone. You've all been really helpful  |
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