O Canada! > Canadian > Bell Canada > [ Homephone] NEW Bell CRTC demand. You can't leave our phone ser

reply to Robrr

Re: [ Homephone] NEW Bell CRTC demand. You can't leave our phone

But that's now how Bell filed it. So that is not whats going to happen.

reply to Deadpool

reply to Deadpool

reply to sbrook

said by sbrook:

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The real issue Bell needs to address is not HOW people are ditching them, but the very fact that people ARE ditching them.

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reply to Robrr

reply to DjEclipse

= DjEclipse

So true, A few month's ago I wrote to one of Bell's higher up's in regard to this matter.

I said Bell already had all 3 of my services, I was never looking to switch. All Bell had to do was provide me with the service I agreed do, and I pay the price I agreed to pay. THAT IS IT!

I t was so simple that Bell should have had me as a customer for LIFE!

But Bell can't even do that right, every f'n month since the day I had my phone line, internet and Sattelite put in my new house there have been problems after problems.

In 2 years I never had one month where bell got my bill right! Every single month I had to spend 30min-4hrs on the phone getting bell to only charge me what they were supposed to charge me and take all the f'n extra charges they tried to scam me out of off my bill. This was every single month for 2 years straight!

It was so simple, but Bell worked extremely hard to loose me as a customer.

The response I got form my e-mail explaning this was "I am sorry, I hope you will give us another chance in the future".

INstead of addressing the problems I had I get some BS reply.

This is why Bell is loosing customers left and right. People Like deadpool, instead of actually listening to the customer and admitting there is a problem, they are to busy lying through their teeth to make it sound like the customer is in the wrong.

Until they own up and take respectability for their shitty service and their customers leaving them, Bell will continue to bleed customers.

Bell had me as a customer, they tried very hard to loose me and finally succeeded.

Just to clear this up ...

Deadpool is NOT a moderator on this site.

As an "authorized Bell employee for the Bell Direct forum", he is able to read and reply to all posts in that forum, but he cannot perform moderatorial functions there or anywhere else on this site.

He has, I believe, the VIP tag, which simply identifies him as an active ISP employee on this site.

I agree that some of the mud that is being thrown at him is unfair. As harleyguy points out, he is limited by his employer's rules as to the things he can say. You can't expect him to reveal company confidential info, and you can't expect him to say things that could be career shortening especially these days when jobs are getting harder to find than rocking horse poo.

Hmmm so he can't express his opinion as he says in his tag?

or are you saying he can only express his opinion in a forum if it benefits or back ups anything bell does because... you know his job is tied to it...



He's a big boy, he's openly trashed Rocky's stance, opinion or whatever as a Bell employee many times.

I guess going into a Bell wholesaler forum and saying what he has isn't career shortening when its "convenient", or when it benefits the employer.

Double standard? Hmmm?

What is the word I'm looking for to describe a critic who appears either all-too-eager to heap glowing praise upon mediocre offerings (as their income is tied to its prosperity), or who acts as an apologist for glaring flaws?

I forget the name I'm looking for... damn memory.

"Disclaimer: If I express an opinion, it is my own opinion, not that of Bell or its related companies."

oh really? Is that true?

reply to edendolf
I'm not saying what he can or cannot say other than obeying forum rules like anyone else.

And as for that disclaimer, usually, legally speaking, it's not worth anything. Many people have been dinged by their employers for expressing their own opinions.

Now let's get back to the topic, although it's pretty well discussed out now!

reply to edendolf
Well, I've read the entire two pages of this thread in one go (Whether that qualifies me as clinically insane I will leave for others to judge) but honestly I cannot see this passing muster with the CRTC at all in its present form

Right now, Bell's proposal would lead to customers either becoming so frustrated/confused/annoyed/etc. that they would rather stay that even try to switch. I mean imagine a customer whose first language is neither English nor French getting Bell's heavy fisted, ham handed attempts at retaining them?

I can see a large number of those more vunerable clients being coerced into agreeing to contracts, trying to leave later when Bell service cannot live up to the Bell rep's promises (inflated or not) and then getting the $200 ETF slammed in their faces

The only way this should be allowed is to serve as a verification that you are who you say you are (IE: The Account Holder) and that you authorized this change, a 1-800 number should do the trick.

By the time a person has moved on to a new provider, and I'm sorry to say this Deadpool as I respect you for all the flamage and abuse you take here, it is too late and no last minute "We can change, we'll promise to do better" song and dance will convince anybody at all.

NefCanuck

But... But... they are already spinning that by "moving some of the rep jobs out of India and into the US" (»BCE to curtail offshore calling).

Is this not a big change for the better? Is this not what you just said above?

Or are you saying there is more to quality service other than the country you send the trainers to train the people?

is it not easier to profit by regulation?

As far as fixing policies is concerned, the Management does not get it:

- Constantly up-selling service when they cannot meaningfully provide it.
- Still believe they can constantly manipulate CRTC to proclaim new "Laws" only favoring Bell.
- Still believe they have a God-given RIGHT to your business, so you dare not switch providers.
- Still believe overcharging their customers, while under-delivering on service is the way to do business.
- Intimidating customers with threats of cancellation fees, phony contracts, etc. They are absolutely no different than those scam artists.

(BTW: A contract can only exist if both the parties agree to the exact same terms and in the same spirit. Most of these phony contracts were foisted on the customers, where no agreement existed or there was no intention of being tied to a contract for a specific period of time or to lose their unlimited bandwidth).

Need I continue ?? All of the above is probably possible under an authoritarian regime where the incumbent was a monopoly. ... and last I checked, I live in a democracy.

reply to edendolf
»www.crtc.gc.ca/public/partvii/20···9461.doc
(*.doc warning)

Its going to get pretty.

Be ready to file your complaints.

You may as well prepare your text now to file with the CRTC. DO IT. Or be screwed.


1. On 11 February 2009, Bell Aliant Regional Communications, Limited Partnership, and Bell Canada (collectively, the Companies) filed an application to remove from Telecommunications Service Providers (TSPs) the authority to act on the end-users' behalf in order to cancel local and long-distance services with their existing TSP during the customer transfer process. It has come to the Companies' attention that they had omitted to serve copies on potentially impacted parties.

2. In light of the above, the Companies are providing copies of the above noted application to TSPs included on the Commission's Incumbent Local Exchange Carriers, Competitive Local Exchange Carriers, Small Incumbent Local Exchange Carriers and Resellers lists. The Companies propose that that the timeline for parties wishing to respond to this application be adjusted accordingly. The Companies propose that, by 25 March 2009, interested parties may file comments with the Commission and serve a copy on the Companies and that, by 6 April 2009, the Companies may file reply comments.

3. Please direct all inquires or correspondence regarding this application to David Palmer at (613) 785-6280 or e-mail to bell.regulatory@bell.ca.


oh

reply to edendolf
The part that made me laugh was this.

"It has come to the Companies' [Bell's] attention that they had omitted to serve copies on potentially impacted parties."

hahahaha I mean come on.

We (Bell) filed to remove other TSP's right to move people off of Bell phone and long distance.

But, ooops we forgot to tell these other TSP's on what we plan on doing. (sound familiar...?)

LOL what a joke.

Does anyone think Bell "forgot" to tell the other interested parties? LOL

Oversight?
heh

reply to MarkAW
This is the big problem with all these things. We let the CRTC and Bell get away with these things because we take the stance that the CRTC won't listen so why bother. We take the same approach with our politicos.