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Forums » US Cable Support » Comcast » Comcast HSI » [E-mail] Someone else closed my email accounts
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Is this normal? »
« Where can I ???  
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NetFixer
Freedom is NOT Free
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join:2004-06-24
Murfreesboro, TN
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reply to baffled
Re: [E-mail] Someone else closed my email accounts

said by baffled :

Does anyone know how this could happen?
You were using an ISP's webmail to store your critical email messages, and Mr. Murphy found you.

said by baffled :

Do I have any hope of retreiving my saved emails?
Hope springs eternal (but don't hold your breath)

said by baffled :

If they said my first email was owned by someone else then why can't my wife and daughter get into their accounts?
Because your wife's and daughter's email accounts are sub accounts which were deleted along with the primary account.

said by baffled :

Is there any recourse?
You can make a lot of noise and annoy Comcast management and support, but again, don't hold your breath waiting for a reprieve. Even if Comcast decides to reactivate your email accounts, the old content is most likely gone forever.

said by baffled :

Any advice?.
Never, never, never store critical information on any external server over which you do not have full control (or at least keep a local backup of that information).
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Forums » US Cable Support » Comcast » Comcast HSIIs this normal? »
« Where can I ???  


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