 scotsAre we there yet??Premium
join:1999-12-06
Raleigh, NC
kudos:1
 ·AT&T U-Verse
4 edits | Help! Wondering if anyone has any advice on what to do about this...
I had 2 lines with CallVantage. I started a port of my second line to ooma about a month ago. I became unable to receive incoming calls on my second line on Thursday, but I was still able to place outgoing calls. Yesterday (which was 4 weeks since ooma confirmed that they had everything they needed from me to complete the port) I received an e-mail from AT&T stating that they were disconnecting my second line. The line was disconnected shortly after I received the e-mail. Today everyone is still unable to call my number, so I called ooma. They told me that they had not received confirmation or an expected completion date for the port, but said they would check into it and see what was going on.
Ooma called me back and said that their carrier (not sure who their carrier is) had informed them that the port had not completed, that they don't have my number yet, and that ooma hasn't done anything with my number yet. They suggested that I contact AT&T to see if I could find out anything from AT&T. I called AT&T. All they will say is that the number was disconnected yesterday, and the reason for the disconnection was that the port had completed. AT&T is saying they have no way to find out why ooma never received port confirmation or an expected port date, and basically said there's nothing else they can do for me.
What do I do now? Have I lost my phone number?? The only department AT&T has available on weekends is Repair, so ooma suggested that I call AT&T back on Monday and ask to speak with a manager. |
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FisamoPremium
join:2004-02-20
Apex, NC | Not sure what to advise you. I don't think AT&T would have disconnected your line if they hadn't received the port order, but if Ooma's carrier can't confirm receiving it, ...
It used to be that Sprint's website allowed you to see what carrier is actually serving your number (even taking into account number porting). Once they realized too many people were using it for free info lookups (they get charged for each lookup), they removed that "feature".
For this issue, I'd say you'll probably get more/better advice on the main VoIP Tech Chat board. You might consider asking a Mod to move the thread. |
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PX EliezerPremium
join:2008-08-09
Hutt River
kudos:12 | I agree. Or just re-post. Far more people read the main forum.
Make the title something like "Trouble with Ooma port". |
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