Reviews:
 ·Charter
1 edit | reply to Xenomorph
Re: Maybe more people would pay for service if it was cheaper? I just read more of the article linked.
Did anyone notice?
March 2000: 7 million subscribers.
July 2003: Four Charter executives are indicted on federal charges of defrauding shareholders by inflating revenue and subscriber counts. Included were allegations that Charter failed to disconnect customers whose accounts were past due and that it delayed disconnections requested by customers. The four later plead guilty to various charges.
September 2004: 6 million subscribers.
February 2009: 5.1 million subscribers.
Surprise, surprise. The "growing too quickly" article actually says that Charter has been doing NOTHING but hemorrhaging customers.
Again, this is a company who has been long-hated for poor customer service, the "I'll be there between 12 Noon and 6PM" all-day service installations (my install didn't happen until 7:30PM. Thanks for making me miss a whole day, Charter), and the "charge more, give less" service packages.
AT&T didn't make me wait for any highschool dropout contractor to stumble into my home to install my Internet connection like Charter did. They just sent me a free modem and turned on my service.
Heck, even after I purchased my own Cable modem, Charter continued to charge me to use their modem (which I never got). It took THREE billing cycles to clear that up.
$55 for broadband, $40 for phone service? Do they not realize many people have a choice, and that *every* other choice is cheaper?
Charter has been crapping down peoples' throats and calling it "good service" for too long. I hope they go bankrupt, get bought out by a bigger, better company, and everyone that ran Charter gets replaced.
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