PX Eliezer
Premium
join:2008-08-09
New Jersey
 ·Callcentric
·Optimum Voice
·callwithus
·voip.ms
| reply to CallC
Re: CallCentric
I know that I have high respect for CallCentric, and from what priller has written in reviews and posts, I believe that he does also.
He laid out a certain scenario, and gave his opinions in regard to that. In turn, I responded to what he had described.
Sociologists used to talk about "the revolution of rising expectations". CallCentric has, quite properly, an excellent reputation for customer service. But one paradox of such an excellent reputation are those high expectations. Simply put, if there is one thing perceived as a little off, whether or not that perception is justified, it attracts attention. After all, we tend to be more critical of those we love the most.
Regarding the rate center question, I think this is where the issue comes up. Let us consider 3 rate centers here in New Jersey, called A, B, and C, representing various towns. Let us station them along a horizontal line (east-west). And place the customer in rate center B.
Our POTS company, Verizon, says that calls between A and B are local (included in flat-rate calling plan). And calls between B and C are also local. But calls between A and C are regional toll calls, charged at between 10 cents and 25 cents a minute depending on the POTS local plan selected.
So if Priller lives in ratecenter B, and requests a ratecenter B number, he expects that people calling him from A or B or C, on a POTS line, will be making local calls. But if he is assigned a ratecenter A number, he's still OK from ratecenter B, but the people calling him from ratecenter C will have those toll charges (10-25 cents per minute). Even if those people live a block away.
That's why in much of the country, this rate center assignment is so important. It reflects the arbitrary nature of POTS billing.
And to circle back to where we started, I would just quote this line from the long-running show "The Fantasticks":
Without a hurt the heart is hollow.
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