| reply to WiseOldNerd
Re: No Money!! Agreed. or A Greed. Qwest is quickly falling below AOL for business ethics (IMHO). Paying for a 14.99/month 1.5Mbs service under a promo, but because of a time of month clause in fine print, some months will be $45 / month. Customer service will not correct this. What does this mean to the taxpayer? Probably that the fine print will change the terms of agreement beyond anyone's understanding, and qwest walks away with the $$$. The taxpayers money, that is. |
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| SBC used to do the same thing. It actually means read the contract and terms BEFOE signing up and NOT after you sign-up. |
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| as a follow up, this wasn't documented in fine print. This, I was told by qwest cs is a qwest policy, service was ordered over phone in response to a mailer. No fine print available at my end, so I gave up. CS informs of an undocumented billing policy, I have little choice but to deal with it.
Will our representatives be reading the fine print in a qwest deal (and investigating every doc'd/ undoc'd policy) before or after they have given away taxpayer money? |
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Reviews:
 ·WOW Internet and..
| the flyers may not have the fine print but you can ALWAYS go online and read the TOS. if you don't have "net access go to the library, a neighbors house, somewhere else. Again its YOUR fault not Qwest's. And its interesting you're the only one saying something about this. |
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| reply to qwest customer
Re: No Money!! 'qwest customer'@qwest.net--- some months aren't $45... what you're referring to is their policy of billing you a prorated month and one month in advance. That is not an abnormal strategy, many companies follow that same math. |
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| your point is understood! some months will be $45. This is shown on the bill, not just the prorated at the beginning.
Qwest CS told me to expect this (and that I will see it again). Several explicit questions were asked at the time of order. The prorating is lapsing into full months of service. I read the TOS off of the net, and the specific undocumented billing charge I'm referring to has something to do with service change request within x days of the beginning of my billing cycle. I have been ASSURED by CS that the 45/mnth will recur if any changes to qwest package occur.
I was even informed at one point of a several hundred dollar early termination fee by CS. They backed down, when I pointed out that the phone log I generated from the order call, explicitely stated no early termination fee. This is only one very specific detail of a great many poor experiences by myself and others in this area with qwest,
which is why I conclude they have very poor business ethics. |
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