Lazlow
join:2006-08-07
Saint Louis, MO | reply to espaeth
Re: This is pathetic... Espaeth
I would bet if we could hear a recording of that individual's conversation that they hinted/suggested that he move his downloads to off peak hours. Generally, what happens is when a node hits a certain congestion level a red flag is sent up. The NOC looks at the particular node to see what is causing the issue. When they see that one particular user is causing the red flag(causing congestion) on a regular basis that user gets put on the ISPs "hit list"(abuse), this virtually always occurs exclusively during peak usage times. Congestion has nothing to do with GB/month. It is to about %load(Mbps) during peak usage hours. |
| said by Lazlow:Espaeth I would bet if we could hear a recording of that individual's conversation that they hinted/suggested that he move his downloads to off peak hours. Generally, what happens is when a node hits a certain congestion level a red flag is sent up. The NOC looks at the particular node to see what is causing the issue. When they see that one particular user is causing the red flag(causing congestion) on a regular basis that user gets put on the ISPs "hit list"(abuse), this virtually always occurs exclusively during peak usage times. Congestion has nothing to do with GB/month. It is to about %load(Mbps) during peak usage hours. I'll take you up on that bet. Because I got the call, and it went just like his, as far as what they told me. Almost as if it's a script and maybe it is. My problem was due in part to a major service problem that they would not take into account. Mine was all about GB's and ONLY in 1 month out of over 7 years. The guy who called me also told me he couldn't give me a number because it also changed every month. I never mentioned suing them, but he dared me to sue them. He was quite belligerent and that whole dept. acted in a hostile manner. I didn't sue, but I have pursued other avenues, but I won't go any farther on that.
My node was really quiet. There was also not 1 complaint. I dealt with a couple of supervisors who were very nice that monitored things for me. Once my connection was fixed, I was down to a little over 2 Gigs per day. But no one could tell me if I'd keep my service, and since I telecommute (and their horrible treatment of me), I left them. I could not risk doing business with Comcast anymore. After being a customer of their's for so many years, and paying over 200/mo to them, they showed me they could care less about my business, even though they were an important part of the problem. And they know it. |
