| Charter I Worked for chrter for a few years. Installers do not get paid unless work is completed. and also they do not get paid if they have to send a repair tech back out within 7days.
I worked in a call center in Massachusetts and yes they did expect us to at least sell some stuff Our call center was based on Day Of Serice. So whenever you had a service call or repair and someone was available in our call center to pick up you were sent directly to us no waiting. We acted as a type of escalations specialists to make sure we didn't mess up. I know I worked on the side of the customer (gotten into trouble for it too) I believed in good customer service. and manny of my co-workers did too. I found out our call center didn't focus on a sale but to make sure you got what you were paying for in services (IE. if you wanted HBO and didn't get it) I admit some reps are only out for that commision pay.Believe me the sales team I cought adding to customers account things they didn't want.
I agree getting rid of outsourced people including techs would dramaticly improve the system.
Well what I am trying to say here is that Not All of Charter is EVIL. Corporate Yes and outsourced employees Yes but those of us that worked directly for charter in the call centers and repair techs A majority was a great bunch of people. |
