Willowdale1759
@primus.ca
| DSL Sucks - Bell and Primus vs Rogers Cable
So first I have Bell Sympatico DSL and they increase the speed to 3Mb but I can only get 1.5Mb in my area in Willowdale (Toronto, near Yonge and Sheppard).
So I switch to Primus and am still limited to 1.5Mb as they are using Bell lines.
Customer service with both Bell and Primus sucks.
Primus IS much cheaper than Bell when bundled with my home phone and long distance but the DSL can only go 1.5Mb when I am paying for 7Mb.
Customer service at Primus tells me I can downgrade to the "lite" package" which costs about the same in the bundle (home phone with 2 services) or I can cancel my service?!.
Clearly they don't give a rat's ass about their customers.
Essentially CS from everyone is very deficient.
I recall taking a full day off work to wait for the non-existent "cable guy" not to show. Thanks for that Rogers.
$1200 a year doesn't seem to buy any kind of customer support.
So sad to say the bundled cost of:
home phone with 2 services
internet 7Mb
long distance 6c/min
basic cable TV (assuming no extra cost)
will be cheaper with Rogers than with Primus (phone and internet)plus Rogers (basic cable).
Hoping not too optimistically and all other issues aside my internet speed should be able to exceed the 1.5Mbps cap on my DSL service.
Not a big vote for Rogers here but at least in my area and for my needs it MAY be faster and cheaper. |
