| reply to lightwave1
Re: No Money!! your point is understood! some months will be $45. This is shown on the bill, not just the prorated at the beginning.
Qwest CS told me to expect this (and that I will see it again). Several explicit questions were asked at the time of order. The prorating is lapsing into full months of service. I read the TOS off of the net, and the specific undocumented billing charge I'm referring to has something to do with service change request within x days of the beginning of my billing cycle. I have been ASSURED by CS that the 45/mnth will recur if any changes to qwest package occur.
I was even informed at one point of a several hundred dollar early termination fee by CS. They backed down, when I pointed out that the phone log I generated from the order call, explicitely stated no early termination fee. This is only one very specific detail of a great many poor experiences by myself and others in this area with qwest,
which is why I conclude they have very poor business ethics. |
