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| reply to JeffB
Re: So What.... said by JeffB:The last thing Charter needs is their employees coming on the forum and bad-mouthing customers, if, in fact you are a Charter employee. Actually I've had my issues with CSRs too, trust me, and no, I'm not an employee, but thanks for trying to put the attention on me. And who's bashing again? I'm just pointing out the obvious which even you admit is true. lol. So how is your service? And if you are basing "service" as a speed test, I got some bad news for you. Speed test servers are just a gauge, they don't mean much in terms of proof, so you'll need more than 2-3 years of speed tests run to speakeasy servers. I use to be same as you. Had a few bad customer service experiences then started nit picking my connection. Then I just educated myself and my blood pressure is much lower now. | | |
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 JeffBPremium
join:2001-12-20
Somewhere | said by gunits :
So how is your service?
Right now, it's in the $hitter. Just found out that Charter has known about an "outage" for 5 days and have done nothing about it. So, not only are the speeds slow, but things are latent besides.
Why do I "bash"? Well, some of us like to get the service we're paying for. How, other than a speed test, do you "gauge" speed to determine if the service provider comes close to their "up to 16M" claims? Is that the only measure of the service? Absolutely not. No, there's the periodic long, lingering outages which Charter does nothing to communicate to their customers that the may experience some problems.
Going back a few years, a tech came out on the Wednesday before Thanksgiving to disconnect my neighbor's service -- instead he disconnected mine. The problem comes in when I call Charter to let them know their mistake and they refuse to reconnect me until AFTER the weekend. Yes, it was an honest mistake and could've happened to anybody, but they did absolutely nothing to fix it -- however, I was well compensated for it afterward, but that only lessens the sting. I would much prefer to get the service I'm paying for than have to go through the hassle of fighting for credits when they screw up.
Then there's CATV. High def is good unless it's garbled and pixelated for a week or more at a time or blocks of stations are out completely. Maybe it's not entirely Charter's fault, but guess what, I'm paying Charter. They need to make sure THEIR providers are providing the service that THEY are paying for. | |
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