Anyone Have A Number For FIOS Executive Response Team?
I am getting quite angry with Verizon and their billing. About 3 months ago Verizon added HBO without my permission and said it was ordered through the remote. I have ordered the movie pack through the remote once and know you have to go through various prompts to order and I live alone so I know I did not order HBO. Instead of them removing HBO and giving me a credit I was told I have to pay the whole bill which I didn't have the money for and I did that and they never credited me for it and I had to fight 3 months to get that fixed. Now that that is finally fixed I call yesterday to make sure they received my payment and the girl asked if I wanted the movie package and I clearly stated NO. Today I find out I have the movie package on my service now. I call customer service and they say it is removed but I will have to pay for the service and then they will give me a credit. I see all this crap happening all over again. Anyway supervisors are not very helpful and I would like to know if anyone knows a number to say an Executive Response Team or something that can take care of this issue today. I am not going to deal with this for another 3 months. To be honest cable internet with Brighthouse was just as fast and the same price. Television with DirecTV was better quality and the DVR didn't suck and was cheaper. I am starting to get fed up.
I'm not sure who posted this but I sent an email to myself with this info I cut and pasted.
"Executive Customer Relations_FIOS
212-395-1060 is the number for the CEO's office. 212-719-3349 is the fax number for the CEO's office. 212-321-8700 is Verizon Executive Customer Service. ivan.g.seidenberg@verizon.com is the CEO's email address.
Mark D. Reddick Executive Customer Relations 140 West St. Manhattan, NY 10007 Mark.D.Reddick@verizon.com 212-321-8457 (office) 212-321-1047 (fax)
Call 1-800-483-7988 and press 3 to reach the Verizon Customer Advocates for landlines and DSL.
Cassandra Flippin Consumer Advocate in the Verizon Executive Offices 212-321-8458"