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| Zyan Press Release - long live marketing!!!! Read this load of crap and make your own judgment. I will comment on some key points.
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"Zyan Communications Streamlines Operations to Enhance Profitability"
LOS ANGELES (November 29, 2000) - Zyan Communications, Inc. a national broadband communications company, today announced it has restructured and streamlined its internal operations. The move is part of an overall corporate plan to improve customer service and support and reach profitability within the next 60 days. As part of the streamlining effort, Zyan has eliminated approximately half of its workforce, primarily in management, sales, marketing and administration. Even with the restructuring, Zyan is committed to providing normal business operations and uninterrupted service for its existing customer base.
"The downturn in the public equity markets forced us to take a serious look at our operations. We believe the restructuring will allow the Company to continue to succeed in this highly competitive marketplace, while providing better customer service," said Crosby Haffner, President and CEO of Zyan. "The most difficult part of this was the staff reduction. My personal thanks goes to all our employees who have helped us achieve record growth and a 350% increase in sales during this past year. We wish them well in their future endeavors. In addition, I want our valued customers to know that we will do everything possible to continue the high quality service they have come to expect from Zyan."
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"Streamline operations to enhance profitability"?
Yea, get rid of 200 people saves allot of money. How exactly does this streamline operations?
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"...corporate plan to improve customer service and support and reach profitability ..."
Improve customer service and support? Bull sh*t. Crosby, how exactly do you plan to improve customer service and support when you couldn't even do it with "280" employees. I guess the Zyan phone message that tells users to e-mail their problems is his solution. I have one question. If your DSL is down, how the hell do you send e-mail? (Most of the customers just have DSL and not dialup.)
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"...Zyan has eliminated approximately half of its workforce, primarily in management, sales, marketing and administration..."
HALF??????? Try 80%! I don't know what kind of math they teach at Stanford but maybe this explains all the billing errors. As George W. Bush would say, it's that "Fuzzy math".
Also, they kept most the management.
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"...We believe the restructuring will allow the Company to continue to succeed in this highly competitive marketplace, while providing better customer service..."
Succeed? At what? Again, how do they expect to provide better customer service with 80% less people?
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"...My personal thanks goes to all our employees who have helped us achieve record growth and a 350% increase in sales during this past year. We wish them well in their future endeavors. ..."
Your welcome! I'll think about this while I sit under my bare Christmas tree or while I stand in line down the street at the Mission.
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"...In addition, I want our valued customers to know that we will do everything possible to continue the high quality service they have come to expect from Zyan...."
I think the customers know what to expect from Zyan. | | |
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| That press release is such a line of BS.
For the most part all management are still employed.
I am aware that several of Zyan End Users have commented that their calls went unanswered or were handled by technicians that knew less about DSL, router configurations and/or Network Management than about a Sony PlayStation.
If it makes Zyan End Users or Resellers feel any better. Before the lay-off Zyan hired several temporary employees to accept the telephone calls while they faded out the role of the qualified technical support people in preparation for the Huge Down Sizing.
So, If your calls do get answered, they are by less then qualified Temporary Employees that were recently placed at Zyan.
The funny part is that everyone of them did not know what DSL was till recently, or any practical information on routers and network management. It be amazing if they knew what a POP3 or SMTP server was.
Kind of funny you thought Zyan had a EXTREMELY long hold time, many times in excess of 3 hours. What will happen now.
EX-ZYAN EMPLOYEE | |
ethaves
join:2000-05-19
Milwaukee, WI | Companies that deliver poor customer service deserve to go out of business. I have been one of the most vocal critics of Zyan on this board, to the company and other venues. I also began the process of legal action against the company.
I have no remorse for the company. It was not customer demands that brought this about- it was the company's ignorance of its customer's needs | |
| Hey, Ethaves, is that chocolate on your face? said by ethaves:
Companies that deliver poor customer service deserve to go out of business
Hey Dipstick! The company is still in business, heellooo!
The only thing that did happen was that a lot of bright individuals lost their jobs this week. Collectively these are the best people I have ever had the opportunity to work with. These people did not deserve to loose their jobs. I can guarantee you that!
said by ethaves:
I have been one of the most vocal critics of Zyan on this board, to the company and other venues. I also began the process of legal action against the company.
This makes you what, The DSL Action Man, The Masked Consumer Advocate, Hi-tech Division?! Your so full of yourself .
said by ethaves:
I have no remorse for the company
Nobody is asking for your sympathy Surfer. Go post on some Lolita Newsgroup you spammer.
said by ethaves:
It was not customer demands that brought this about- it was the company's ignorance of its customer's needs
Wrong again! It was unfavorable market conditions that prevented a very promising company from going IPO. These market conditions also prevented Zyan from obtaining additional funding to get them through these lean times. The same market conditions are responsible for the demise of Flashcom, Covad and Northpoint.
[text was edited by moderator] | |
| Comment for "Mind."
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Collectively these are the best people I have ever had the opportunity to work with. These people did not deserve to loose their jobs. I can guarantee you that!
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Dear 'Mind',
I take it that you either previously worked for Zyan Communications, or you are one of the lucky ones who retained your employment with Zyan.
I think that you have made the strongest case and point to date for all of the clients who are dissatisfied with Zyan Communications. Your use of foul language, attacking those who would disagree with your views and your utter disregard for the precarious situations that Zyan has placed its business and residential clients in, is of no shock to me. I have become accustomed to dealing with your kind as it pertains to Zyan's customer and technical support.
With that said, I am giving you a thumbs up for carrying on the Zyan tradition of ill concern and poor service, and providing the thousands who will see your posting, with the proof that we as Zyan clients, are not just telling tales.
In closing, if you are still employed with Zyan, can you please get my DSL, that has been down for 2 days, going again? Maybe you can use some of that intelligent finesse you have to sweet talk someone into it so I can get off this crappy Zyan dial up that keeps loosing its connection. Ya know... The one Zyan gave me for 'FREE' because they cannot keep my company's DSL online ???? | |
| OK BCarpenter. You do have a point. I am sorry for falsely misrepresenting my fellow displaced Zyanites for whom I have the highest regard. So I have hired a lawyer and this is what he said...
dotcomlawyer.com wrote, "...the views of "Mind", written or implied, do not necessarily reflect the views of "Mind's" current or previous associates as it relates to editorial comments previously expressed in DSLR. It is not the intent of "Mind" to discredit, defame, debone, or defecate on "Mind's" former collegues. Comments posted are merely directed towards those individuals who find the sadistic pleasure of adding to a particular individuals misery by posting insensitive and irrelevant remarks intended to furthur the individuals feelings of disdain, individually speaking as it relates to each individual. "Mind's" sole intent is leave these unscrupulous individuals red-faced
and and flustered as if they had just been beat down by a 300 pound woman. Although "Mind's" tone in his comments sound angry and disgruntled, "Mind' is merely expressing some creative prose "Mind" learned in an extension course "Mind" had taken in a period between "Mind's" second and third conviction and consequent prison term..."
I swear, that is what he said. By the way BCarpenter, I have just sent someone over to yank out the remaining copper in your home. If you can't figure out that Zyan is not providing it's own dial-up you don't deserve to be on the internet.
Tah Tah, Toodles. Mwah-Mwah.
[text was edited by moderator] | |
| Thank you for making my day, Mind(less). Please feel free to post further comments as often as possible. I am reveling in the fact that you are continuing to prove the claims of all dissatisfied Zyan clients!
GREAT JOB!!!!!! | |
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