I dunno about that. My experience with DirecTV customer service in the last couple of months has been stellar. I went with DirecTV because their packages and pricing are better than Dish.
I moved from Dish to DirecTV, in my case Dish wasn't competitive. Dish also didn't have very good customer service during the last few years it provided service to me.
DirecTV has been great. I'm a 100% satisfied customer. -- "People demand freedom of speech as a compensation for the freedom of thought which they seldom use."