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jlivingood
Premium,VIP
join:2007-10-28
Philadelphia, PA
kudos:2

1 edit

1 recommendation

reply to chlorophyl

Re: [Business] Buying a DOCSIS 3 Compliant Cable Modem

If someone has a D2 modem AND 22/5 service, there's a problem. Please contact our customer service team ASAP and ask for a new D3 modem.

For 22/5 and higher, a D3 modem is an absolutely requirement. (I am aware that this may not always be the case and my team is working to identify anyone in this situation.)

Also, FWIW, anyone that still has an old DOCSIS 1.0-only modem should take not of this very important FAQ (and should contact us for a new modem): »help.comcast.net/content/faq/Wha···-program

Jason
--
JL
Comcast