tobyw31
@opaltelecom.net
| ADSL cutting out intermittently
Hi,
I've had a problem with my ADSL cutting out intermittently for around 2 months now. I am with BT they do not seem to be able to do anything to help me, other than sending an engineer out which I would have to pay for.
The ADSL cuts out around 4 times a day for between 20 minutes and 5 hours. So far I've tried using different microfilters, a combination of 2 microfilters, using different phone sockets and moving the modem to different rooms in the house but I still get the same problem.
Could anyone give me any help with this please?
Thanks |
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wonko3fc
Verbum sat sapienti
join:2001-06-02
UK
 ·BT Broadband
1 edit | I believe you are only required to pay BT for the visit if the problem is found to be on your equipment.
So to prove the point. disconnect everything behind the master socket.
dismantle the master socket and inside, you'll find another BT female connection point. This is the demarcation bit!
Stick your filter/ADSL modem into that and off you go. Still faulty? Swap out the Filter.
Still faulty? Swap out the modem.
Still Faulty? Problem on BT section hence free engineering visit.
Of course,t here is the possibility that the problem is on your kit somewhere....
so if you get to a point where all is fine, then start to 're-assemble' the bits dismantled to date one by one. when you find the line faulty again, that last bit was the problem. |
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tobyw31
@opaltelecom.net
| reply to tobyw31
Thanks for the reply! However I seem to have found the cause today. I tried using an AM radio to listen for any interference that could be causing it and have found one of our TVs causes a lot of it and only at times when the internet cannot sync.
We've had the TV for a couple of years with no problem, so I'm just going to have to work out whats happened to make it do this.
Thanks! |
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wonko3fc
Verbum sat sapienti
join:2001-06-02
UK
·BT Broadband
| Well that's another new one!
I posted something here several months ago about lights interfering with the signal too. will it never cease?
There is probably a capacitor (suppressor) placed across the main feed in the TV that acts as a suppressor. if that has degraded or is/has failed, then it would have that effect. |
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adslgeek
join:2009-03-01
| Man this never ceases to amaze me - I have heard of all of the following being a factor:
- Washing machines
- TVs
- Arc welders
- Christmas lights
- Garage door openers
- Magnetic security doors (eg locks)
- Halogen and UV lights
etc etc
But in the real world I haven't actually seen any examples of people (and in particular helpdesks) actually finding this out for themselves..
Is there anyone that works on a helpdesk that knows of an easy way to spot things like this without asking the customer a million questions eg Do you have a washing machine, etc?
I have seen the whitelines on a 5530 analyzer (not sure if other helpdesks use this) and I have been trying to tie this to various frequencies (eg working out what frequency a halogen is at etc) but not having a heap of luck...
I also know a number of modems display the frequencies and their output - I think this might be used?
But Kudos to tobyw31 - nice detective work!
Cheers,
ADSL Geek
»www.adslgeek.com/troubleshooter |
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