jrdeahl
@netins.net
| Slow ISP speed - class action lawsuit?
Hello:
Where I live our only high speed internet isp choice is our local telephone company that provides DSL.
They have the following speeds available.
192K Download - $29.95
488K Download - $39.95
1MEG Download - $49.95
1.5 MEG Download - $69.95
All are supposed to be equal uploads.
I have a customer that has the 488. The actual is 220 down and 83 up.
My own is supposed to be 1 meg. I have 900 down and 600 up after getting on them for low speed.
Recently I told them I wanted to go to 1.5 meg and they could not do it. They could not get it that high.
They were able to get me 1 meg down and 1.2 meg up.
That lasted a couple of months. All of a sudden my upload dropped and varied between 170 to 700 up.
After complaining it went to 170 constant up.
They are saying it is a bad buried telephone line which they are going to have to replace. It is the same wires for up and down and my argument is it is the equipment in their office because I am getting 1 meg down.
Get this. They are telling me they have my DSL setup at 3 meg up and down in their office and I am only getting 1 meg down and 170 up.
The real problem is they have always only supplied about half of what they are supposed to be supplying.
Are there any guidelines about ISPs. Is there any way to get them to live up to there speeds without a lawsuit?
Thanks
John |
|
tschmidt
Premium,MVM
join:2000-11-12
Milford, NH
 ·Hollis Hosting
 ·Verizon Online DSL
·Fairpoint Communic..
1 edit | Residential broadband is best effort service, there is no Service Level agreement. A class action suit is possible if you think they are acting in bad faith.
Before you take that step I'd suggest doing a little trouble shooting. Check your modem stats to see if margin and sync rate is correct.
DSL speed is affected by distance and wire gauge.
Then check out speed test here at BBR or try speedtest.net and pick a test server near to you as possible. Distance degrades performance.
Assuming you know what sync rate your ISP sets you can easily calculate best case throughput.
TCP/IP overhead 2.6% efficiency 97.4%
TCP/IP/PPPoE overhead 3.2% efficiency 96.8%
TCP/IP/PPPoE over ATM overhead 14.4%, efficiency 85.6%
»www.tschmidt.com/writings/HomeLAN2009.htm
May want to do a traceroute (tracert in Windows) to stable sites like BBR. Latency should slowly increase with distance and hop count. If you see a sudden unexplained jump probably means that hop or previous one is experiencing congestion. Congestion may be occurring outside your ISP's network.
/tom |
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jrdeahl
@netins.net
| The modem is supplied by them and has no user setting. The settings can only be set by them at their office.
Modem has been switched out by them with no improvement.
netins.net owns the backbone for the entire state. The dsl is by them via the local phone company. The closest speed test is netins.net and that is what I have gone by.
Computers run xp and tcpip winsock and stack are set to defaults. That also gives best performance. |
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