| reply to OMP
Re: Don't call Cogeco to fix your problem - It could cost you $$ said by OMP :
You know the sad part is that there where some ppl who really wanted to help you with your issue. But your fix on the idea that cogeco controls the entire Internet and that any problem with your 3rd party phone service HAD to be a cogeco issue. Any post even suggesting that the issue may have been a vonage error from folks who seem to understand how the telecom industry works much better than you do is rejected. Good Luck to you, a nod is as good as a wink to a blind horse.
Did I EVER say Cogeco controls the entire internet? Of course not.
The only thing we know for a fact is that Cogeco had a hard failure recently which resulted in a lengthy outage and repair. Ever since, the phone has been working. Feel free to draw your own conclusions, because you will.
|
|
Reviews:
 ·Cogeco Cable
| reply to OMP
said by OMP :
You know the sad part is that there where some ppl who really wanted to help you with your issue. But your fix on the idea that cogeco controls the entire Internet and that any problem with your 3rd party phone service HAD to be a cogeco issue. Any post even suggesting that the issue may have been a vonage error from folks who seem to understand how the telecom industry works much better than you do is rejected. Good Luck to you, a nod is as good as a wink to a blind horse.
I agree with everything you wrote. The blatant lying in the deleted thread didn't help either, and those earlier lies in the previously deleted thread cause me to consider that maybe there's more to this fix than a magical outage.
Xeroid2, the reason nobody is pleasant towards you, or made any great effort to fix your problem, is because of how you went about getting help. As soon as you lied, you immediately caused at least three people to further ignore you.
Some constructive advice for the future - if you need help with something, do every little thing you're asked to do by the experts you ask for help from, and provide every piece of information you can, without making suggestions or insinuations of what you think the problem is or isn't. |
|
| reply to urbanriot
Re: Don't call Cogeco to fix your problem - It could cost you $$ said by urbanriot:I agree with everything you wrote. The blatant lying in the deleted thread didn't help either, and those earlier lies in the previously deleted thread cause me to consider that maybe there's more to this fix than a magical outage. Xeroid2, the reason nobody is pleasant towards you, or made any great effort to fix your problem, is because of how you went about getting help. As soon as you lied, you immediately caused at least three people to further ignore you. Some constructive advice for the future - if you need help with something, do every little thing you're asked to do by the experts you ask for help from, and provide every piece of information you can, without making suggestions or insinuations of what you think the problem is or isn't. Accusations of blatant lying coming from Urganriot is no big surprise.
There are all kinds of people that are pleasant towards me (excluding YOU of course) who have messaged me privately.
I never asked, certainly don't need and certainly don't want any advice coming from someone with your maturity level.  |
|
Reviews:
·Cogeco Cable
| said by xeroid2:I never asked, certainly don't need and certainly don't want any advice coming from someone with your maturity level. Hahahahah! 
Well, as long as you're fixed up, I guess this case is closed. |
|
| I think the point has been made !
IT WOULD REFLECT MUCH BETTER ON COGECO IF:
They simply said: "we are unable to diagnose and pinpoint the actual cause of your ongoing voip troubles at this time. Problems of an intermittent nature such as the one you are experiencing are beyond are capability to pinpoint and for that we apologize. Some of your problems may be Vonage related, some may be caused by the very nature of the internet infrastructure and some of it may be something on our end we just can't pinpoint. If however the problem becomes more frequent or a hard failure occurs, we may be able to pinpoint the cause at that time. Please feel free to call us anytime with updates or symptom changes as we are always willing to do what we can to assist you. Thanks for choosing Cogeco."
Threats to charge for service calls that do not solve the problem or blame shifting reflect poorly on Cogeco and shows arrogance typical of a company to large for it's own good. |
|
 ShytePremium
join:2002-02-27
NF, ON | said by xeroid2:I think the point has been made ! IT WOULD REFLECT MUCH BETTER ON COGECO IF: They simply said: "we are unable to diagnose and pinpoint the actual cause of your ongoing voip troubles at this time. Problems of an intermittent nature such as the one you are experiencing are beyond are capability to pinpoint and for that we apologize. Some of your problems may be Vonage related, some may be caused by the very nature of the internet infrastructure and some of it may be something on our end we just can't pinpoint. If however the problem becomes more frequent or a hard failure occurs, we may be able to pinpoint the cause at that time. Please feel free to call us anytime with updates or symptom changes as we are always willing to do what we can to assist you. Thanks for choosing Cogeco." Threats to charge for service calls that do not solve the problem or blame shifting reflect poorly on Cogeco and shows arrogance typical of a company to large for it's own good. I can understand your frustration but I would guess well over the majority of their service calls would be customers who cause their own service problems, ie: bad splitters, bad wiring, poor connectors, network problems etc. Hence the need to 'threaten' as you say to charge so the customer is sure it isn't on their end... |
|
|
|
| said by Shyte  I can understand your frustration but I would guess well over the majority of their service calls would be customers who cause their own service problems, ie: bad splitters, bad wiring, poor connectors, network problems etc. Hence the need to 'threaten' as you say to charge so the customer is sure it isn't on their end...
[/BQUOTE :Fair enough, however, the threats came after everything in my house had been gone over by Cogeco technicians and they couldn't find anything wrong inside. The problem was clearly and outside issue, Cogeco just couldn't determine what is was and I suspect out of frustration began the blame shifting. I still feel Cogeco can use a lesson or two in customer service. |
|
 OMP
@cgocable.net | reply to urbanriot
Unbanriot, I understand the poster frustration with his phone service. When you read all of these post the one theme that keeps returning is the poster expectation that cogeco is going to deliver phone level service to him on an internet account. From all the ppl who have look at his account that work for cogeco I think it’s a pretty safe bet that the signal coming to his home falls well within the acceptable levels for a residential account. So on one side you have cogeco who feels that they are providing a service as agreed to in the AUP. On the other side you have a customer whose expectations are that his 3rd party phone should work equally as well as any land line. I don’t know of an ISP that would agree in their AUP to that level of support unless it’s a voip product they are offering under their own brand name. |
|
| It's pretty clear to me that the Cogeco internet service is not consistent and as reliable as it could be, at least not in my neighbourhood. Just last week as an example, the Cogeco service had gone down completely for several hours. I don't call Cogeco to fix my voip problems, I call Cogeco to keep my internet service as reliable and as consistent as possible. I don't have voip problems when the internet is working. |
|
| This entire thread reminds me of the old kiddy tune
Lier Lier Pants on Fire Hanging on the Telephone Wire |
|
| reply to roid1
Re: Don't call Cogeco to fix your problem - It could cost you $$ said by roid1 :
This entire thread reminds me of the old kiddy tune
Lier Lier Pants on Fire Hanging on the Telephone Wire
agreed. Turned out to be cogeco's fault. Typical cogeco fashion to blame everything else but them, great customer policy if you can get away with it. |
|
peterboroPremium
join:2006-11-03
Peterborough, ON | reply to xeroid2
Seems to be a lot of obsessive compulsive posting in these threads here lately.  |
|
 katmeefPremium,VIP
join:2002-04-07
Hamilton, ON | reply to xeroid2
said by xeroid2:Well the problem is solved and it was a Cogeco issue. Hi xeroid2,
Sorry to hear you're having so many troubles!
I understand there may have been an issue that knocked your modem offline for a given period of time, however I don't see why calls coming in at that time should have went to a fast busy.
My understanding of call routing, as gained through my studies to become a CCVP, would lead me to believe that Vonage would forward your inbound calls to their voicemail server should your MTA (Vonage box) be unavailable (ie modem offline, MTA unplugged from modem, power unplugged from MTA, etc) for any reason. This is, of course, assuming Vonage has your call forward configuration setup to do so.
Since the calls did not route to voicemail in this case, this would lead me to suspect that at the time your modem was offline (or MTA otherwise unavailable) there may have been a secondary vonage issue (either call routing or voicemail related), preventing the calls from routing to voicemail.
Without getting into why your modem went offline, I just don't understand how a failure of Vonage to forward calls to the Vonage VM server while your Vonage MTA was unavailable is anything but a Vonage issue?
Even though things are working fine now, I would still suggest a quick call to Vonage to verify that your line is configured to forward calls to voicemail in the event your modem goes offline at some point in the future.
Good luck, |
|
| Katmeef ....
It wasn't during the Cogeco outage that my voip was not working. It was the several days before the outage indicating something was wrong, and it took a hard failure outage in order to have Cogeco take the problem seriously. Intermittent problems are something Cogeco support doesn't want to deal with or take seriously or are simply incapable or lack the tools to easily solve. |
|
katmeefPremium,VIP
join:2002-04-07
Hamilton, ON
2 edits | Sorry I might have gotten some of these posts mixed up.
Whether your modem was intermittent at the time or completely offline, fast busy on inbound calls should not be happening IMO.
I would expect at worst case that your calls should go to the Vonage voicemail server, no matter whats going on with your Modem or MTA. That's why I still think it's worth verifiying the call forward configuration on Vonage (you probably can login to some vonage website to set this up or check it yourself)
Regarding the ongoing intermittent problems with your INET connection (if there are any still), I would be happy to take a look if you would like to PM me your modem MAC. That being said, I don't expect I will be able to find anything after Krispy and some of the others have taken a look! However I'm willing to try.
Matt |
|
| Katmeef ....
Thanks for the offer to help .... can I message you the next time I have problems so you can check it out at that time?
Yes, calls should go to the Vonage voice mail server, and everything is set up correctly to do so. But there are situations when your Internet service can prevent this from happening. A hard one for Cogeco to troubleshoot apparently. |
|
katmeefPremium,VIP
join:2002-04-07
Hamilton, ON
3 edits | Of course, I would be happy to take a look at it for you.
Intermittent problems can be the most frustrating and difficult to solve. Not unlike when a car acts up except when it's brought to the mechanic.
If you want me to monitor your modem's performance at work overnight tonight, or if it starts to act up, just IM the MAC.
Matt
*edit* Maybe send me an email through the board to remind me to check my IM I am sporadic at best when it comes to checking forums... |
|
| reply to xeroid2
I completely agree with you. I also have a VOIP phone, but with Comwave. I have noticed a decrease in quality so it's not just Vonage folks! My VOIP uses UDP, which Cogeco can't or won't monitor. All they see is TCP packets. I'm not sure how Vonage's ATA device sends it's data. I have noticed ever since Cogeco switched some of the channels from Analog to Digital my problems with my VOIP service has become a real issue. Of course Cogeco has been to my place numerous times and cannot find anything wrong. In fact I have been told by a select few at Cogeco they are aware of the problems. Hmmm go figure.
Cheers |
|
