how-to block ads
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 Simba7I Void Warranties
join:2003-03-24
Billings, MT
1 edit | They should take care of their network first. I think they should make their network top priority. Without it, it's just a matter of time before the customers get pissed off from their bottlenecks and switch to another company.
Fix the foundation of the house BEFORE you fix anything else. If you flat out ignore it, it'll come tumbling down.. Eventually.. and so will your customer base.
You'd think they would've figured this out after how many YEARS of building networks?
"Sure.. We can have a ton of people on a T1 link." What kind of crack are you smoking?
Of course, the small to medium-sized ISP's (erm.. Bresnan) are actually *LISTENING* to their customers and fixing the problems before they get out of hand. As for the huge ISP's, their mindset is "Eh.. It's just 1 (or more) customer(s). We'll get more."
The huge ISP's seem to not really care about their customers. It's the smaller ones that do.
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Bresnan 15M/1M|Mine[P4HT 3.2GHz,2GB RAM,2x1TB HDDs,WinXP]|Wife's[P4 2.4GHz,1GB RAM,60GB HDD,WinXP]|Router[2xP3@1GHz,640MB RAM,18GB HDD,Allied Telesyn AT-2560FX,Kingston KNE100TX,2xDigital DE504,Compaq NC3131,iPro/1000DP,Blitz BWI715,Gentoo] | | |
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| "The huge ISP's seem to not really care about their customers. It's the smaller ones that do."
You would not believe the stuff we do to go out of our way to help customers. We have sent a tech out at 9pm to fix a cusomter's DSL because their kid's term paper is due the next day. That's the kind of service you get out of a small ISP.
You still hear the same thing again and again. One day the customer tells us how great we are for fixing a problem that was not the ISP's fault. The next day they call in and day "Well Cable threw an offer that I couldn't refuse, so I have to cancel." Then you find out they left because of a free $20 mp3 player or they saved $4 a month.
As long as people continue this behavior nothing will change. | |
 en102Canadian, eh?
join:2001-01-26
Valencia, CA | reply to Simba7
Its called MONEY.
ISP's can make a fixed amount off of your connection as a 'dumb pipe'.
They can make a lot of money by selling 'preferred' advertising space (ie. homepage/portal), reselling traffic data, stats. | |
jp10558Premium
join:2005-06-24
Willseyville, NY | Well, but the worst part is there are real value ads that I've seen ISPs do:
The online backup service
The security software
The tech support and onsite repair
Even the Triple Play bundles with Dish or Cable or whatever
But travel agencies? These aren't even value ads, they're like throwing a dart at a board of products/services and taking on random ones. They don't enhance the internet experiance, they don't provide a service that naturally goes with internet, so most people don't see any reason they should "one stop shop" for their internet and *travel*?? needs.
It's like some of the off the wall offers I get with my credit card program, but even there there's a link of buying stuff. What is the link between ISP and Travel Agent? Real Estate? "Well, comcast is fast internet, so they'll be good at selling my house." Really?
The big problem with a lot of the advertising sales is there's no benefit to the consumer buying the internet access, and it's actually a negative for many. ISPs would do better if they worked on services and value ads that acutally also benefited the customer.
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Opera 9.62(Build 10467); Windows XP Pro SP3;Intel C2Q6600; 3GB DDR2 1066; 1M/128k DSL; Antivir Personal; Comodo Firewall Pro 3;Proxomitron 4.5j Sidki 2008beta,GPG ID:0x0A1C6EE3 | |
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