| Almost positive they are still in business because I am responding via Slingshot roaming on Verizon at speeds way faster than dialup...when a reseller fails, generally the service provider pulls the plug or they move the customers to a new reseller.
Think you are having more of a customer service issue. When I set up service initially, I only got a reply by calling 3 or 4 times during business hours until I got a live person to ask a few questions. For refills, there is a web refill system that may be quicker. If you want a live person to handle your refill instead suggest keep calling rather than depending on a voicemail callback. I still have 8 days left on my 2 month initial balance, so I will probably refill via web once I hit empty. |
