[VoIPo] Bad audio calling out, calling back seems to fix it... in VOIP Tech Chat

[VoIPo] Bad audio calling out, calling back seems to fix it... in VOIP Tech Chat http://www.dslreports.com/forum/r22044215 en Wed, 10 Feb 2010 00:58:46 EDT Wed, 10 Feb 2010 00:58:46 EDT Re: [VoIPo] Bad audio calling out, calling back seems to fix it. http://www.dslreports.com/forum/remark,22114278 digger16309 : Just checking in here. The interference/noise issue came up again today on a call from home to work. Same exact issue as before but this time with the PAP2T, not the GS502.

I'm not aware of if happening at other times but this is probably the 4th or 5th time overall with specific calls to work from my home number.

As before, my wife hanging up and calling back fixed the problem.]]> http://www.dslreports.com/forum/remark,22114278 Mon, 23 Mar 2009 12:05:42 EDT Re: [VoIPo] Bad audio calling out, calling back seems to fix it. http://www.dslreports.com/forum/remark,22101081 ptrowski : Wrong thread, bad post.]]> http://www.dslreports.com/forum/remark,22101081 Fri, 20 Mar 2009 12:18:55 EDT Re: [VoIPo] Bad audio calling out, calling back seems to fix it. http://www.dslreports.com/forum/remark,22087881 ptrowski :

said by miv

:

Oh, wow, there are many threads on pap2 noise, some are dated 2007, and, ptrowski, you were in them ;)

Yep. The PAP2 has had a history of some background noise. The DTMF tone issue I think you will start hearing more about as more and more PAP2's come online.

Tim, has there been any ideas as to what would cause the issue that I had originally mentioned?
--
"So, Lone Starr, now you see that evil will always triumph because good is dumb."

Have you been touched by his noodly appendage? »www.venganza.org]]> http://www.dslreports.com/forum/remark,22087881 Wed, 18 Mar 2009 08:37:15 EDT Re: [VoIPo] Bad audio calling out, calling back seems to fix it. http://www.dslreports.com/forum/remark,22086687 miv : Oh, wow, there are many threads on pap2 noise, some are dated 2007, and, ptrowski, you were in them ;)]]> http://www.dslreports.com/forum/remark,22086687 Tue, 17 Mar 2009 23:24:41 EDT Re: [VoIPo] Bad audio calling out, calling back seems to fix it. http://www.dslreports.com/forum/remark,22086590 miv : Funny, but I got kind of the same noise thing with PAP2 tonight. It's not completely "static", that is it's not just level "sshhhhhh", reminds AM radio when tuned between stations. And only the other side hears it. And calling again usually helps, but once I started experimenting, well, I got it in about 1/3 of calls.]]> http://www.dslreports.com/forum/remark,22086590 Tue, 17 Mar 2009 23:05:06 EDT Re: [VoIPo] Bad audio calling out, calling back seems to fix it. http://www.dslreports.com/forum/remark,22083685 ptrowski :

said by burris

said by ptrowski

said by VOIPoTim

Murphy's Law....

By the way, today is Murphy's day, isn't it.. :D

Very true...
--
"So, Lone Starr, now you see that evil will always triumph because good is dumb."

Have you been touched by his noodly appendage? »www.venganza.org]]> http://www.dslreports.com/forum/remark,22083685 Tue, 17 Mar 2009 14:57:47 EDT Re: [VoIPo] Bad audio calling out, calling back seems to fix it. http://www.dslreports.com/forum/remark,22083591 burris :

said by ptrowski

said by VOIPoTim

Murphy's Law....

By the way, today is Murphy's day, isn't it.. :D]]> http://www.dslreports.com/forum/remark,22083591 Tue, 17 Mar 2009 14:45:31 EDT Re: [VoIPo] Bad audio calling out, calling back seems to fix it. http://www.dslreports.com/forum/remark,22083561 ptrowski :

said by VOIPoTim

:

OK. Just making sure you knew.

BTW, I just PMed you as well about it.

Murphy's Law....
--
"So, Lone Starr, now you see that evil will always triumph because good is dumb."

Have you been touched by his noodly appendage? »www.venganza.org]]> http://www.dslreports.com/forum/remark,22083561 Tue, 17 Mar 2009 14:41:00 EDT Re: [VoIPo] Bad audio calling out, calling back seems to fix it. http://www.dslreports.com/forum/remark,22083477 VOIPoTim :

said by ptrowski

said by VOIPoTim

said by ptrowski

:

I am currently working with Brandon to move over to East01 for both adapters. I put the Grandstream 502 back online.

I'm glad to hear you haven't had any more quality issues.

As far as the HT502s though, just keep in mind that we recalled the 502s for a reason, so we can't provide any ongoing support if they continue to lose registration.

I understand you like the 502, but we wouldn't have spent a huge amount of money on recalling/replacing a truckload of them if they all worked properly and maintained their registration.

That's the reason we don't offer them any longer.

OK. Just making sure you knew.

BTW, I just PMed you as well about it.]]> http://www.dslreports.com/forum/remark,22083477 Tue, 17 Mar 2009 14:29:07 EDT Re: [VoIPo] Bad audio calling out, calling back seems to fix it. http://www.dslreports.com/forum/remark,22083455 ptrowski :

said by VOIPoTim

said by ptrowski

:

I am currently working with Brandon to move over to East01 for both adapters. I put the Grandstream 502 back online.

I'm glad to hear you haven't had any more quality issues.

As far as the HT502s though, just keep in mind that we recalled the 502s for a reason, so we can't provide any ongoing support if they continue to lose registration.

I understand you like the 502, but we wouldn't have spent a huge amount of money on recalling/replacing a truckload of them if they all worked properly and maintained their registration.

That's the reason we don't offer them any longer.

I understand completely and you would not hear a peep out of me should it lose registration. I put it back in service because as my wife was speaking to her grandfather last night who is about the undergo an aggressive chemo/radiation regimen today he asked why the phone was making beeps while she was talking.

--
"So, Lone Starr, now you see that evil will always triumph because good is dumb."

Have you been touched by his noodly appendage? »www.venganza.org]]> http://www.dslreports.com/forum/remark,22083455 Tue, 17 Mar 2009 14:26:32 EDT Re: [VoIPo] Bad audio calling out, calling back seems to fix it. http://www.dslreports.com/forum/remark,22083429 VOIPoTim :

said by ptrowski

:

I am currently working with Brandon to move over to East01 for both adapters. I put the Grandstream 502 back online.

I'm glad to hear you haven't had any more quality issues.

As far as the HT502s though, just keep in mind that we recalled the 502s for a reason, so we can't provide any ongoing support if they continue to lose registration.

If a user has one that works, that's fine, but the officialy policy internally is that if a user has any issues with them that they're to be replaced with a PAP2 and not be troubleshooted.

I understand you like the 502, but we wouldn't have spent a huge amount of money on recalling/replacing a truckload of them if they all worked properly and maintained their registration.

I'm just being honest and warning you upfront that continuing to use a 502 that has had the registration issue basically guarantees you'll continue to lose registration constantly.

That's the reason we don't offer them any longer and recalled them.]]> http://www.dslreports.com/forum/remark,22083429 Tue, 17 Mar 2009 14:22:00 EDT Re: [VoIPo] Bad audio calling out, calling back seems to fix it. http://www.dslreports.com/forum/remark,22083344 ptrowski :

said by MikeyRam

:

So far- no angry phone calls from my wife and I've been unable to recreate the static myself...of course I've now jinxed it...

Ptrowski- not sure if you have any friends/relatives nearby, but would you consider taking your PAP2 and a POTS phone and trying it elsewhere? That would totally remove your LAN as a variable here. I assume you experience the static and DTMF tones often enough that you'd know fairly soon if the PAP2 was part of the problem or not.

Sorry- I hate unresolved tech problems!

MikeyRam

I haven't noticed it since my last posting about it, so the fingers are crossed.

To quote burris, when it works it works well. :)
--
"So, Lone Starr, now you see that evil will always triumph because good is dumb."

Have you been touched by his noodly appendage? »www.venganza.org]]> http://www.dslreports.com/forum/remark,22083344 Tue, 17 Mar 2009 14:08:12 EDT Re: [VoIPo] Bad audio calling out, calling back seems to fix it. http://www.dslreports.com/forum/remark,22083335 MikeyRam : So far- no angry phone calls from my wife and I've been unable to recreate the static myself...of course I've now jinxed it...

Ptrowski- not sure if you have any friends/relatives nearby, but would you consider taking your PAP2 and a POTS phone and trying it elsewhere? That would totally remove your LAN as a variable here. I assume you experience the static and DTMF tones often enough that you'd know fairly soon if the PAP2 was part of the problem or not.

Sorry- I hate unresolved tech problems!

MikeyRam]]> http://www.dslreports.com/forum/remark,22083335 Tue, 17 Mar 2009 14:06:44 EDT Re: [VoIPo] Bad audio calling out, calling back seems to fix it. http://www.dslreports.com/forum/remark,22083253 ptrowski : I am currently working with Brandon to move over to East01 for both adapters. I put the Grandstream 502 back online.]]> http://www.dslreports.com/forum/remark,22083253 Tue, 17 Mar 2009 13:52:15 EDT Re: [VoIPo] Bad audio calling out, calling back seems to fix it. http://www.dslreports.com/forum/remark,22078277 me1212 : I hope everything gets working for you two. :)]]> http://www.dslreports.com/forum/remark,22078277 Mon, 16 Mar 2009 16:41:23 EDT Re: [VoIPo] Bad audio calling out, calling back seems to fix it. http://www.dslreports.com/forum/remark,22078239 MikeyRam : So far, running the PAP2T with default settings and 3.x firmware, it has been good. I'll try some more calls tonight and report back.]]> http://www.dslreports.com/forum/remark,22078239 Mon, 16 Mar 2009 16:35:59 EDT Re: [VoIPo] Bad audio calling out, calling back seems to fix it. http://www.dslreports.com/forum/remark,22077648 ptrowski : Any updates for you Mikey?]]> http://www.dslreports.com/forum/remark,22077648 Mon, 16 Mar 2009 14:52:18 EDT Re: [VoIPo] Bad audio calling out, calling back seems to fix it. http://www.dslreports.com/forum/remark,22071773 ptrowski : Thanks for posting MikeyRam. Sorry you are having the issue also. ]]> http://www.dslreports.com/forum/remark,22071773 Sun, 15 Mar 2009 11:11:30 EDT Re: [VoIPo] Bad audio calling out, calling back seems to fix it. http://www.dslreports.com/forum/remark,22069874 MikeyRam : Update for Tim and the gang- I got the static later last night and again today. As of 8:20 PM tonight I just swapped in the Linksys PAP2T. Dial tone is more pleasant sounding and no static (yet).]]> http://www.dslreports.com/forum/remark,22069874 Sat, 14 Mar 2009 20:35:44 EDT Re: [VoIPo] Bad audio calling out, calling back seems to fix it. http://www.dslreports.com/forum/remark,22066215 MikeyRam : Tim-

Just rebooted. A few test calls to my office's voicemail system worked OK.

I was primarily using Voicewing when the registration problems were going on, so I can't say if I'm in that 10%, but Support did agree to send me a Linksys since I used them successfully with previous services. It should be here in a day or so.

Thanks for the late night support!

MikeyRam]]> http://www.dslreports.com/forum/remark,22066215 Fri, 13 Mar 2009 22:24:39 EDT Re: [VoIPo] Bad audio calling out, calling back seems to fix it. http://www.dslreports.com/forum/remark,22066155 VOIPoTim :

said by MikeyRam

:

Thanks Tim- Please do whatever you feel would help. My wife is about to throw me and the adapter out into the cold...

Let me know if I need to reboot or anything.

regards,

Michael

Done. Go ahead and reboot.

Also since you're still using the HT502 do you have any issues with losing registration?

If so, definitely contact support for a replacement Linksys device. There were quite a few faulty Grandstreams that had that issue.]]> http://www.dslreports.com/forum/remark,22066155 Fri, 13 Mar 2009 22:09:33 EDT Re: [VoIPo] Bad audio calling out, calling back seems to fix it. http://www.dslreports.com/forum/remark,22066092 MikeyRam : Thanks Tim- Please do whatever you feel would help. My wife is about to throw me and the adapter out into the cold...

Let me know if I need to reboot or anything.

regards,

Michael]]> http://www.dslreports.com/forum/remark,22066092 Fri, 13 Mar 2009 21:58:19 EDT Re: [VoIPo] Bad audio calling out, calling back seems to fix it. http://www.dslreports.com/forum/remark,22066040 VOIPoTim :

said by MikeyRam

:

Hi All- I did PM PTrowski as I seem to have the same issue. The interesting thing is that I still have a Grandstream which I troubleshot with Support (#DMN-359743) both behind and in front of my FiOS router. Since it was still problematic in front of the router we can probably rule out port forwarding as a single root cause. I've had IP telephony with Vonage and currently Voicewing and never had any problems with either. I came to VOIPo due to Voicewing's termination of service.

The problem happens 40-50% of the time for me, but if you hang up and try again it may then work just fine to the SAME number so its not a specific ILEC or carrier.

If it helps, I'm in central NJ with FiOS (20mb/5mb).

Let me know if I can provide any tracerts or anything else.

MikeyRam

We can set your account so that we handle your audio path directly and see if that helps for you if you'd like. So far, we've had nearly a 100% success rate with that and any users having quality issues.

Let me know if you want to try it.]]> http://www.dslreports.com/forum/remark,22066040 Fri, 13 Mar 2009 21:50:06 EDT Re: [VoIPo] Bad audio calling out, calling back seems to fix it. http://www.dslreports.com/forum/remark,22066009 MikeyRam : Hi All- I did PM PTrowski as I seem to have the same issue. The interesting thing is that I still have a Grandstream which I troubleshot with Support (#DMN-359743) both behind and in front of my FiOS router. Since it was still problematic in front of the router we can probably rule out port forwarding as a single root cause. I've had IP telephony with Vonage and currently Voicewing and never had any problems with either. I came to VOIPo due to Voicewing's termination of service.

The problem happens 40-50% of the time for me, but if you hang up and try again it may then work just fine to the SAME number so its not a specific ILEC or carrier.

If it helps, I'm in central NJ with FiOS (20mb/5mb).

Let me know if I can provide any tracerts or anything else.

MikeyRam]]> http://www.dslreports.com/forum/remark,22066009 Fri, 13 Mar 2009 21:42:23 EDT Re: [VoIPo] Bad audio calling out, calling back seems to fix it. http://www.dslreports.com/forum/remark,22063929 VOIPoTim :

said by ptrowski

said by VOIPoTim

said by ptrowski

:

Would that cause the static type sounds?

Interesting.
I have also had some IM's from others saying they are seeing the same thing, so it may not just be location specific.

If anyone has issues, they should open a ticket about it so it can be looked into and likely corrected.

Thousands aren't having problems, but if a few are having issues and we don't know about it, there's not much we can do.]]> http://www.dslreports.com/forum/remark,22063929 Fri, 13 Mar 2009 14:37:42 EDT Re: [VoIPo] Bad audio calling out, calling back seems to fix it. http://www.dslreports.com/forum/remark,22063894 ptrowski :

said by VOIPoTim

said by ptrowski

:

Would that cause the static type sounds?

Interesting.
I have also had some IM's from others saying they are seeing the same thing, so it may not just be location specific.
--
"So, Lone Starr, now you see that evil will always triumph because good is dumb."

Have you been touched by his noodly appendage? »www.venganza.org]]> http://www.dslreports.com/forum/remark,22063894 Fri, 13 Mar 2009 14:30:53 EDT Re: [VoIPo] Bad audio calling out, calling back seems to fix it. http://www.dslreports.com/forum/remark,22063793 VOIPoTim :

said by ptrowski

:

Would that cause the static type sounds?

That could be a lot of different things (no way for me to say without having someone track some calls and watch things closely), but since there are some conversions to analog along the way for some areas.

There are really two likely scenarios since you're only seeing it on some calls:

1) Is this only when calling a certain area/provider? If so, it could be related to the conversion when that provider gets the call.

2) In some areas, calls will be handled off differently by different carriers, so there could be some conversion there as well. ]]> http://www.dslreports.com/forum/remark,22063793 Fri, 13 Mar 2009 14:13:29 EDT Re: [VoIPo] Bad audio calling out, calling back seems to fix it. http://www.dslreports.com/forum/remark,22063753 ptrowski : Would that cause the static type sounds?]]> http://www.dslreports.com/forum/remark,22063753 Fri, 13 Mar 2009 14:06:32 EDT Re: [VoIPo] Bad audio calling out, calling back seems to fix it. http://www.dslreports.com/forum/remark,22063743 VOIPoTim : We know what part (if not all) of your issue is. I know you worked with Brandon yesterday and he had setup some traces. In the audio stream to you, there are jumps of over 500ms in some places which would definitely cause an issue. He's going to work with you to determine the best connection for your location/ISP.]]> http://www.dslreports.com/forum/remark,22063743 Fri, 13 Mar 2009 14:04:48 EDT Re: [VoIPo] Bad audio calling out, calling back seems to fix it. http://www.dslreports.com/forum/remark,22062197 ptrowski :

said by digger16309

said by ptrowski

:

I worked with Brandon this evening to get the line back up and running, do some test calls etc. Got the ports forwarded, disabled STUN and the test calls to voipo were sounding great.

First call to my sister had the static issue again. A call back worked fine.

Brandon sent a new config, updated the firmware, was checking the routes, etc. We were on the phone for quite a while.
It just seemed like Murphy's Law that the first call I make after we hung up had the bad audio issue....

I do have a spare PAP2t-NA sitting around, I might beable to try that for a comparison.
--
"So, Lone Starr, now you see that evil will always triumph because good is dumb."

Have you been touched by his noodly appendage? »www.venganza.org]]> http://www.dslreports.com/forum/remark,22062197 Fri, 13 Mar 2009 08:27:52 EDT Re: [VoIPo] Bad audio calling out, calling back seems to fix it. http://www.dslreports.com/forum/remark,22061873 digger16309 :

said by ptrowski

I haven't read this entire string so forgive me if you've already done this...

While you are eliminating the most obscure reasons for your troubles, port forwarding, STUN this, screwing around with that....

Could it be that you just have a defective PAP2T, or one where the provisioning didn't take so well?

Do you still have the one from VT or did you send it back?

If you have it, can VOIPo provision it?

If not, maybe getting a second PAP2T from Tim to test would help. That would at least eliminate the device from the list of potential causes. Without doing a side by side test, that will remain a possibility as you change setting after setting.]]> http://www.dslreports.com/forum/remark,22061873 Fri, 13 Mar 2009 04:47:26 EDT Re: [VoIPo] Bad audio calling out, calling back seems to fix it. http://www.dslreports.com/forum/remark,22060600 sr98user : I had some provisioning changes done to my account today. And I had some issues after the reboot. I noticed that I was having problems with the Local port 5060 for Line1 (somehow the line1/line2 port was changed). Once I changed it back to 5061, the service was back to normal. I don't have any other device in my network using 5060. Not sure why it was causing issues with port 5060.]]> http://www.dslreports.com/forum/remark,22060600 Thu, 12 Mar 2009 21:38:54 EDT Re: [VoIPo] Bad audio calling out, calling back seems to fix it. http://www.dslreports.com/forum/remark,22060204 ptrowski : I worked with Brandon this evening to get the line back up and running, do some test calls etc. Got the ports forwarded, disabled STUN and the test calls to voipo were sounding great.

First call to my sister had the static issue again. A call back worked fine.]]> http://www.dslreports.com/forum/remark,22060204 Thu, 12 Mar 2009 20:18:35 EDT Re: [VoIPo] Bad audio calling out, calling back seems to fix it. http://www.dslreports.com/forum/remark,22058828 Kill4Speed : IIRC, you'll need admin credentials to your ATA to do that]]> http://www.dslreports.com/forum/remark,22058828 Thu, 12 Mar 2009 16:07:33 EDT Re: [VoIPo] Bad audio calling out, calling back seems to fix it. http://www.dslreports.com/forum/remark,22058610 ptrowski :

said by priller

said by VOIPoTim

:

My understanding (and remember I'm not a tech guy) is that those are used when the PAP2 negotiates a port for us for a call it initiates.

When we initiate something, we negotiate a port within 35000-65000. Since we'd be the ones initiating it (not the PAP2), that's why sometimes those need forwarded.

When the PAP2 is initiating the connection, the router would know about it already and forwarding wouldn't be needed.

Not exactly.

When you place a call to the customer ....

1) You send an INVITE that also includes the Session Descriptor (SDP) with the RTP port you are expecting traffic on

2) The customer's ATA responds with a 200 OK message and SDP information with the RTP port it wants to see traffic on.

3) You then ACK that. Both ends now know what ports to use.

4) The customer ATA then starts streaming to the destination port .... with the source port you already know about.

5) Therefore, even though VoIPo initated the call, the ATA is initiating the conversation through the customer router. Which means that the RTP stream from VoIPo is just return traffic to an already open connection.

Moral of the story .... unless VoIPo is doing non-standard SIP, there should be no need for port forwarding.

Thanks for the information priller.
--
"So, Lone Starr, now you see that evil will always triumph because good is dumb."

Have you been touched by his noodly appendage? »www.venganza.org]]> http://www.dslreports.com/forum/remark,22058610 Thu, 12 Mar 2009 15:26:52 EDT Re: [VoIPo] Bad audio calling out, calling back seems to fix it. http://www.dslreports.com/forum/remark,22058414 priller :

said by VOIPoTim

said by sr98user

said by VOIPoTim

:

The ports could very well be it. The "ideal" configuration from our perspective (and I know some disagree) is to assign a static IP in your router for the PAP2 and then forward 5060, 5061, 5079 (used for signaling/connecting to us) and 35000-65000 (used for audio) to that static IP.

Try that tonight and see if it clears it up for you. Maybe that's the missing piece that will make things stable for you.

Tim,

For PAP2T, the RTP ports are from 16384 to 16482. I am not sure if ptrowski's is different.

My understanding (and remember I'm not a tech guy) is that those are used when the PAP2 negotiates a port for us for a call it initiates. Support would be the best bet for accurate info.

When we initiate something, we negotiate a port within 35000-65000. Since we'd be the ones initiating it (not the PAP2), that's why sometimes those need forwarded.

When the PAP2 is initiating the connection, the router would know about it already and forwarding wouldn't be needed.

I know the NAT type affects this a lot too (whether it's symmetric or not mainly).]]> http://www.dslreports.com/forum/remark,22058123 Thu, 12 Mar 2009 14:08:15 EDT Re: [VoIPo] Bad audio calling out, calling back seems to fix it. http://www.dslreports.com/forum/remark,22058089 sr98user :

said by ptrowski

:

Nothing else is connected. It's just the PAP2 now.

If nothing works, setup a syslog server (Kiwi Syslog Daemon) and make the PAP2T send the debug messages to your server.

VoipO might already have these messages logged. But if there is some kind of a connection issue then you can get those debug messages on your PC.]]> http://www.dslreports.com/forum/remark,22058089 Thu, 12 Mar 2009 14:02:19 EDT Re: [VoIPo] Bad audio calling out, calling back seems to fix it. http://www.dslreports.com/forum/remark,22058057 sr98user :

said by VOIPoTim

:

The ports could very well be it. The "ideal" configuration from our perspective (and I know some disagree) is to assign a static IP in your router for the PAP2 and then forward 5060, 5061, 5079 (used for signalingconnecting to us) and 35000-65000 (used for audio) to that static IP.

Try that tonight and see if it clears it up for you. Maybe that's the missing piece that will make things stable for you.

Tim,

For PAP2T, the RTP ports are from 16384 to 16482. I am not sure if ptrowski's is different.]]> http://www.dslreports.com/forum/remark,22058057 Thu, 12 Mar 2009 13:58:27 EDT Re: [VoIPo] Bad audio calling out, calling back seems to fix it. http://www.dslreports.com/forum/remark,22058045 ptrowski :

said by abward

:

ptrowski,

Do you have any other VOIP boxes? If so, try unplugging them, in case there is a conflict with the PAP2T.

Nothing else is connected. It's just the PAP2 now.
--
"So, Lone Starr, now you see that evil will always triumph because good is dumb."

Have you been touched by his noodly appendage? »www.venganza.org]]> http://www.dslreports.com/forum/remark,22058045 Thu, 12 Mar 2009 13:56:47 EDT Re: [VoIPo] Bad audio calling out, calling back seems to fix it. http://www.dslreports.com/forum/remark,22058037 abward : ptrowski,

Do you have any other VOIP boxes? If so, try unplugging them, in case there is a conflict with the PAP2T.]]> http://www.dslreports.com/forum/remark,22058037 Thu, 12 Mar 2009 13:55:44 EDT Re: [VoIPo] Bad audio calling out, calling back seems to fix it. http://www.dslreports.com/forum/remark,22057870 VOIPoTim :

said by ptrowski

That was this morning and you are right, it didn't. The other day it came back on it's own as she didn't want to mess with it.

Yeah in that case, it's sounding more and more like it's just a general connection issue than a registration issue.

The question is why you wouldn't be able to connect to us.

The ports could very well be it. The "ideal" configuration from our perspective (and I know some disagree) is to assign a static IP in your router for the PAP2 and then forward 5060, 5061, 5079 (used for signaling/connecting to us) and 35000-65000 (used for audio) to that static IP.

Try that tonight and see if it clears it up for you. Maybe that's the missing piece that will make things stable for you.]]> http://www.dslreports.com/forum/remark,22057870 Thu, 12 Mar 2009 13:31:33 EDT Re: [VoIPo] Bad audio calling out, calling back seems to fix it. http://www.dslreports.com/forum/remark,22057818 ptrowski :

said by VOIPoTim

:

I really don't think it's not the device not re-registering. I don't remember for sure, but think before you mentioned a few times your wife rebooted and it wouldn't register? That sounds like it's just having issues connecting to us in general.

That was this morning and you are right, it didn't. The other day it came back on it's own as she didn't want to mess with it.
--
"So, Lone Starr, now you see that evil will always triumph because good is dumb."

Have you been touched by his noodly appendage? »www.venganza.org]]> http://www.dslreports.com/forum/remark,22057818 Thu, 12 Mar 2009 13:25:10 EDT Re: [VoIPo] Bad audio calling out, calling back seems to fix it. http://www.dslreports.com/forum/remark,22057803 ptrowski :

said by slow mo

:

ptrowski,

It's pity that you couldn't get it to work properly. For me, the voice quality was never the issue. When I had ht502 the only problem was the re-registration issue. My pap2t arrived yesterday and it's been running nicely.

The night before pap2t arrived, ht502 dropped registration again. I swapped out with my new pap2t last night. The voice quality is good. I don't expect any registration issues on my pap2t. It's been up 16 hours now.

I also did a tracert on my end. sip, east01, central01 and centrol02 were all good (less than 50). I only had sip up to 120 a couple of times. I believe I am on sip. Do you think something physical over your line may have degraded? I had Comcast replace my 20-year old line from the pole to the house when the connection was bad.

I don't think so. The ISP after some upgrades has been rock solid as they split the downstream in my area, so the line is pretty clean. The drop from the pole is only 3 years old or so as it was replaced after I moved into the house. Modem stats look good also.
--
"So, Lone Starr, now you see that evil will always triumph because good is dumb."

Have you been touched by his noodly appendage? »www.venganza.org]]> http://www.dslreports.com/forum/remark,22057803 Thu, 12 Mar 2009 13:23:47 EDT Re: [VoIPo] Bad audio calling out, calling back seems to fix it. http://www.dslreports.com/forum/remark,22057800 VOIPoTim :

said by ptrowski

said by VOIPoTim

said by ptrowski

I had the VT and the Voipo adapters sitting next to each other during testing, no ports forwarded etc and they both worked.

I haven't changed a single setting on my router in quite a long time. The only thing I do is an occasional reboot to the network. Nothing has changed, and now the service is dropping registration on the PAP2 and it won't re-register just like the GS did. I haven't changed anything on my end, they say nothing changed on their end except for some of the gain level, new server, etc. Voipo said that there are no other pap2's having this issue so it has to be my side.

Why would the PAP2 start flaking now?

What I don't understand is when this happened 2 days ago the device eventually registered again after an hour or so. Today it hasn't at all.

I really don't think it's not the device not re-registering. I don't remember for sure, but think before you mentioned a few times your wife rebooted and it wouldn't register? That sounds like it's just having issues connecting to us in general.]]> http://www.dslreports.com/forum/remark,22057800 Thu, 12 Mar 2009 13:23:30 EDT Re: [VoIPo] Bad audio calling out, calling back seems to fix it. http://www.dslreports.com/forum/remark,22057779 ptrowski :

said by VOIPoTim

said by ptrowski

What I don't understand is when this happened 2 days ago the device eventually registered again after an hour or so. Today it hasn't at all.
--
"So, Lone Starr, now you see that evil will always triumph because good is dumb."

Have you been touched by his noodly appendage? »www.venganza.org]]> http://www.dslreports.com/forum/remark,22057779 Thu, 12 Mar 2009 13:20:20 EDT Re: [VoIPo] Bad audio calling out, calling back seems to fix it. http://www.dslreports.com/forum/remark,22057777 slow mo : ptrowski,

It's pity that you couldn't get it to work properly. For me, the voice quality was never the issue. When I had ht502 the only problem was the re-registration issue. My pap2t arrived yesterday and it's been running nicely.

The night before pap2t arrived, ht502 dropped registration again. I swapped out with my new pap2t last night. The voice quality is good. I don't expect any registration issues on my pap2t. It's been up 16 hours now.

I also did a tracert on my end. sip, east01, central01 and central02 were all good (less than 50). I only had sip up to 120 a couple of times. I believe I am on sip. Do you think something physical over your line may have degraded? I had Comcast replace my 20-year old line from the pole to the house when the connection was bad.

P.S. I didn't mention that I don't do port forwarding or DMZ, not a thing, just plug-n-play.]]> http://www.dslreports.com/forum/remark,22057777 Thu, 12 Mar 2009 13:19:58 EDT Re: [VoIPo] Bad audio calling out, calling back seems to fix it. http://www.dslreports.com/forum/remark,22057724 VOIPoTim :

said by ptrowski

Sorry to hear you're having issues again.

This is the only report I know of with one of our PAP2s having an issue like this at all with the exception of one guy whose MWI is causing an issue. The others seem to be problem-free.

Go ahead and forward the ports and see if that solves it for you. ]]> http://www.dslreports.com/forum/remark,22057724 Thu, 12 Mar 2009 13:12:24 EDT Re: [VoIPo] Bad audio calling out, calling back seems to fix it. http://www.dslreports.com/forum/remark,22057654 ptrowski :

said by FastAtLast

said by ptrowski

:

Thanks FastAtLast, I appreciate it. I just want my phones to work and my wife to stop asking me why they are not working.

Maybe I'm stating the obvious, but at this point I feel like the PAP2 is not a factor in quality-related issues with the service.

I tend to agree. I will start forwarding ports tonight, but first it was a database issue, then a 502 issue, then the static sounding quality issue and now the PAP2 can't keep a registration. I really want it to work, but this has been the rockiest start to service I have ever had. I had the VT and the Voipo adapters sitting next to each other during testing, no ports forwarded etc and they both worked.

I haven't changed a single setting on my router in quite a long time. The only thing I do is an occasional reboot to the network. Nothing has changed, and now the service is dropping registration on the PAP2 and it won't re-register just like the GS did. I haven't changed anything on my end, they say nothing changed on their end except for some of the gain level, new server, etc. Voipo said that there are no other pap2's having this issue so it has to be my side.

Why would the PAP2 start flaking now?
--
"So, Lone Starr, now you see that evil will always triumph because good is dumb."

Have you been touched by his noodly appendage? »www.venganza.org]]> http://www.dslreports.com/forum/remark,22057654 Thu, 12 Mar 2009 12:59:49 EDT Re: [VoIPo] Bad audio calling out, calling back seems to fix it. http://www.dslreports.com/forum/remark,22057612 FastAtLast :

said by ptrowski

:

Thanks FastAtLast, I appreciate it. I just want my phones to work and my wife to stop asking me why they are not working.

Maybe I'm stating the obvious, but at this point I feel like the PAP2 is not a factor in quality-related issues with the service.]]> http://www.dslreports.com/forum/remark,22057612 Thu, 12 Mar 2009 12:51:02 EDT Re: [VoIPo] Bad audio calling out, calling back seems to fix it. http://www.dslreports.com/forum/remark,22057578 ptrowski : Thanks FastAtLast, I appreciate it. I just want my phones to work and my wife to stop asking me why they are not working. ]]> http://www.dslreports.com/forum/remark,22057578 Thu, 12 Mar 2009 12:45:21 EDT Re: [VoIPo] Bad audio calling out, calling back seems to fix it. http://www.dslreports.com/forum/remark,22057533 FastAtLast :

Ptrowski,

Just thought I'd let you know that I'm having issues today with VOIPo service using a previously stable PAP2T.

Started with receiving fast busy after dialing and long delay before ring on regular & toll-free numbers. I made sure I was registered by calling my number and that was OK. I switched back to central01 from east01, but it is no better. As a matter of fact, received audio from Hostgator toll-free number was very choppy.

I was feeling good about the service after setting up the PAP2T, but I still find myself checking registration every day. My comfort level is still not where I would like it to be. During my four years with Vonage, I never checked registration or browsed the forums every day as I do now.]]> http://www.dslreports.com/forum/remark,22057533 Thu, 12 Mar 2009 12:38:51 EDT Re: [VoIPo] Bad audio calling out, calling back seems to fix it. http://www.dslreports.com/forum/remark,22056959 ptrowski :

said by dcurrey

:

Ptrowski you need to go to Ooma. They could use your unique ability to stress test the system.. If it holds up to Ptrowski its a keeper. :)

I know huh? For me the PAP2 is losing registration more than the GS was. I have never had to forward ports before so maybe something changed but I never mess with my router. It has been pretty much plug and play. The PAP2 was for a while, but now seems to be flaky.
--
"So, Lone Starr, now you see that evil will always triumph because good is dumb."

Have you been touched by his noodly appendage? »www.venganza.org]]> http://www.dslreports.com/forum/remark,22056959 Thu, 12 Mar 2009 10:47:09 EDT Re: [VoIPo] Bad audio calling out, calling back seems to fix it. http://www.dslreports.com/forum/remark,22056947 dcurrey : Ptrowski you need to go to Ooma. They could use your unique ability to stress test the system.. If it holds up to Ptrowski its a keeper. :)]]> http://www.dslreports.com/forum/remark,22056947 Thu, 12 Mar 2009 10:44:49 EDT Re: [VoIPo] Bad audio calling out, calling back seems to fix it. http://www.dslreports.com/forum/remark,22056916 ptrowski : Got an email back from support, very prompt. Said that the PAP2 will need to be rebooted for it to register again. Problem is that the wife tried that already, no dice. They said it may be NAT related, so I guess it is time to forward some ports although I have not had to do that in the past.]]> http://www.dslreports.com/forum/remark,22056916 Thu, 12 Mar 2009 10:39:54 EDT Re: [VoIPo] Bad audio calling out, calling back seems to fix it. http://www.dslreports.com/forum/remark,22056520 ptrowski :

said by montano

:

Did they hardcode the DNS servers in your TA ?

What version of Tomato are you running ? I had problems with the latest version, so I switched to DD-WRT and all my registration problems went away.

Not sure. I don't think it is the latest and greatest but I will check tonight when I get home.

To be honest I am not sure if they hardcoded the DNS servers. I would assume they did.
--
"So, Lone Starr, now you see that evil will always triumph because good is dumb."

Have you been touched by his noodly appendage? »www.venganza.org]]> http://www.dslreports.com/forum/remark,22056520 Thu, 12 Mar 2009 09:12:50 EDT Re: [VoIPo] Bad audio calling out, calling back seems to fix it. http://www.dslreports.com/forum/remark,22056500 montano : Did they hardcode the DNS servers in your TA ?

What version of Tomato are you running ? I had problems with the latest version, so I switched to DD-WRT and all my registration problems went away.]]> http://www.dslreports.com/forum/remark,22056500 Thu, 12 Mar 2009 09:09:36 EDT Re: [VoIPo] Bad audio calling out, calling back seems to fix it. http://www.dslreports.com/forum/remark,22056448 ptrowski :

said by montano

said by ptrowski

:

I just tried calling the house to see how my daughter is feeling and the calls went over to the failover number again. Will submit a ticket.

"You do not currently have any devices registered to our servers! "

Man, if it wasn't for bad luck, you'd have no luck at all !!

Yep. My wife is working from home today so she is just going to use her Blackberry and cell phone. Even if the thing is losing registration it should be re-registering back quickly. This PAP2 doesn't seem to.
--
"So, Lone Starr, now you see that evil will always triumph because good is dumb."

Have you been touched by his noodly appendage? »www.venganza.org]]> http://www.dslreports.com/forum/remark,22056448 Thu, 12 Mar 2009 08:56:43 EDT Re: [VoIPo] Bad audio calling out, calling back seems to fix it. http://www.dslreports.com/forum/remark,22056440 montano :

said by ptrowski

Man, if it wasn't for bad luck, you'd have no luck at all !!]]> http://www.dslreports.com/forum/remark,22056440 Thu, 12 Mar 2009 08:54:30 EDT Re: [VoIPo] Bad audio calling out, calling back seems to fix it. http://www.dslreports.com/forum/remark,22056348 ptrowski : I just tried calling the house to see how my daughter is feeling and the calls went over to the failover number again. Will submit a ticket.

"You do not currently have any devices registered to our servers! "]]> http://www.dslreports.com/forum/remark,22056348 Thu, 12 Mar 2009 08:23:54 EDT Re: [VoIPo] Bad audio calling out, calling back seems to fix it. http://www.dslreports.com/forum/remark,22054698 Kill4Speed : uhm, my parents just told me that they too have experienced bad audio (sometimes!??) last week
BTW, they're using a VOIPo (HT-502)]]> http://www.dslreports.com/forum/remark,22054698 Wed, 11 Mar 2009 21:29:53 EDT Re: [VoIPo] Bad audio calling out, calling back seems to fix it. http://www.dslreports.com/forum/remark,22054537 motoracer : Just dropping in to let everyone know I have had *perfect* service since the 502 was replaced with the PAP2T. :)]]> http://www.dslreports.com/forum/remark,22054537 Wed, 11 Mar 2009 21:03:33 EDT Re: [VoIPo] Bad audio calling out, calling back seems to fix it. http://www.dslreports.com/forum/remark,22053938 VOIPoTim :

said by ptrowski

:

Thanks digger. My most recent episode with it was on my pap2 about 2 nights ago when I called someone around 7:30.

Glad to hear. Keep us updated.]]> http://www.dslreports.com/forum/remark,22053938 Wed, 11 Mar 2009 19:16:18 EDT Re: [VoIPo] Bad audio calling out, calling back seems to fix it. http://www.dslreports.com/forum/remark,22053930 VOIPoTim :

said by jjgb10

:

We just happened to receive the replacement PAP2 and I have to say I am not impressed. The audio is very crackly on calls and for the first 10 minutes, all toll free calls gave me a fast busy.

The audio is like there is heavy traffic on the line but pings to Voipo's servers is 58ms. Also, according to the router the audio for all calls is being routed through Voip's servers and not directly to Level3 servers like I'm used to seeing.

Is this a known issue at all?

The best thing to do when you have problems like this is to contact support.

Send in a ticket so they can look into what's going on for you and likely resolve it.]]> http://www.dslreports.com/forum/remark,22053930 Wed, 11 Mar 2009 19:15:13 EDT Re: [VoIPo] Bad audio calling out, calling back seems to fix it. http://www.dslreports.com/forum/remark,22053904 anon : Yikes....some of these VOIPo threads are starting to look like VT reruns.]]> http://www.dslreports.com/forum/remark,22053904 Wed, 11 Mar 2009 19:11:38 EDT Re: [VoIPo] Bad audio calling out, calling back seems to fix it. http://www.dslreports.com/forum/remark,22053805 jjgb10 : We just happened to receive the replacement PAP2 and I have to say I am not impressed. The audio is very crackly on calls and for the first 10 minutes, all toll free calls gave me a fast busy.

The audio is like there is heavy traffic on the line but pings to Voipo's servers is 58ms. Also, according to the router the audio for all calls is being routed through Voip's servers and not directly to Level3 servers like I'm used to seeing.

Is this a known issue at all?]]> http://www.dslreports.com/forum/remark,22053805 Wed, 11 Mar 2009 18:54:40 EDT Re: [VoIPo] Bad audio calling out, calling back seems to fix it. http://www.dslreports.com/forum/remark,22052587 ptrowski : Heh. So far two calls, sounds good. My daughter is home sick and sleeping so I don't want to have the phone ringing too much.]]> http://www.dslreports.com/forum/remark,22052587 Wed, 11 Mar 2009 15:22:36 EDT Re: [VoIPo] Bad audio calling out, calling back seems to fix it. http://www.dslreports.com/forum/remark,22052481 bbear2 : Why not call VOIPo CSR or Tim :).]]> http://www.dslreports.com/forum/remark,22052481 Wed, 11 Mar 2009 15:06:33 EDT Re: [VoIPo] Bad audio calling out, calling back seems to fix it. http://www.dslreports.com/forum/remark,22052059 ptrowski : Sure, I will see if I can find someone to talk to. :)]]> http://www.dslreports.com/forum/remark,22052059 Wed, 11 Mar 2009 13:58:26 EDT Re: [VoIPo] Bad audio calling out, calling back seems to fix it. http://www.dslreports.com/forum/remark,22052004 VOIPoTim : ptrowski - Can you see how your quality is now and if you have the DTMF issues? I'm curious if it's resolved.]]> http://www.dslreports.com/forum/remark,22052004 Wed, 11 Mar 2009 13:47:59 EDT Re: [VoIPo] Bad audio calling out, calling back seems to fix it. http://www.dslreports.com/forum/remark,22051658 ptrowski : Thanks digger. My most recent episode with it was on my pap2 about 2 nights ago when I called someone around 7:30.]]> http://www.dslreports.com/forum/remark,22051658 Wed, 11 Mar 2009 12:49:15 EDT Re: [VoIPo] Bad audio calling out, calling back seems to fix it. http://www.dslreports.com/forum/remark,22051530 digger16309 : I have had the original problem - wife calls me at work from home and it sounds like she is talking while a fax line is handshaking in the background. She hangs up and calls back and all is fine.

It's happened maybe 4-5 times, always during the day. I don't remember me calling people at other times and having them say they heard the same thing.

This is when I had one of the the screwy GS502's.

I don't think we've experienced the problem since we got the PAP2T.]]> http://www.dslreports.com/forum/remark,22051530 Wed, 11 Mar 2009 12:31:01 EDT Re: [VoIPo] Bad audio calling out, calling back seems to fix it. http://www.dslreports.com/forum/remark,22051234 ptrowski :

said by burris

:

Here are 3 neotrace routes from Miami/Hollywood to the various server sites...

Ooof, you could get quite a bit of frequent flier miles for that. I think you missed Caracas and Calgary. :)
--
"So, Lone Starr, now you see that evil will always triumph because good is dumb."

Have you been touched by his noodly appendage? »www.venganza.org]]> http://www.dslreports.com/forum/remark,22051234 Wed, 11 Mar 2009 11:36:27 EDT Re: [VoIPo] Bad audio calling out, calling back seems to fix it. http://www.dslreports.com/forum/remark,22051103 miv : I'm wondering... If audio streams are not handled by VOIPo, then how can VOIPo affect quality of calls at all? Only by selecting G.711 codec in the configuration?

I'm just trying to understand here the difference between various VOIP providers. I guess, some of them (like VoicePulse) handle audio through their own servers, some (like VOIPo) delegate the job to Level3 (??).

But if this is really so, then what is that thing that distinguishes VOIPo from others? Reliable SIP servers? Great support? Anything else?]]> http://www.dslreports.com/forum/remark,22051103 Wed, 11 Mar 2009 11:11:29 EDT Re: [VoIPo] Bad audio calling out, calling back seems to fix it. http://www.dslreports.com/forum/remark,22051026 druber : Hmmm, apparently things changed again, then :( I remember (I thought) the point of central01 was to in-house the media servers due to level3 issues :(]]> http://www.dslreports.com/forum/remark,22051026 Wed, 11 Mar 2009 10:56:31 EDT Re: [VoIPo] Bad audio calling out, calling back seems to fix it. http://www.dslreports.com/forum/remark,22051004 burris : Here are 3 neotrace routes from Miami/Hollywood to the various server sites...

]]> http://www.dslreports.com/forum/remark,22051004 Wed, 11 Mar 2009 10:53:04 EDT Re: [VoIPo] Bad audio calling out, calling back seems to fix it. http://www.dslreports.com/forum/remark,22050524 ptrowski : This is what I see this AM...not too bad. But the first time or two I ran it to Central 02 there was a Level3 hop that had some high spikes in it, 150ms+ a few times.

To east01

Hop Address Min (ms) Max (ms) Avg (ms) +/- (ms)
1 10.113.64.1 7.74 8.93 8.38
2 static-66-212-192-48.cpe.metrocast.net (66.212.192.48) 25.73 30.14 27.40 19.02
3 ge-7-2.hsa2.Stamford1.Level3.net (209.244.157.185) 12.86 24.42 17.55 -9.86
4 so-6-2-0.mp2.Stamford1.Level3.net (4.68.124.101) 12.04 15.32 13.55 -4.00
5 as-3-0.bbr1.Washington1.Level3.net (64.159.3.254) 20.86 29.51 24.70 11.15
6 ae-24-79.car4.Washington1.Level3.net (4.68.17.70) 22.47 23.66 23.05 -1.65
7 SOFTLAYER-T.car4.Washington1.Level3.net (4.79.170.174) 21.21 23.13 22.05 -1.00
8 po1.fcr01.wdc01.washingtondc-datacenter.com (208.43.118.134) 21.88 35.92 26.92 4.87
9 east01.voipwelcome.com (208.43.97.218) 22.83 33.74 26.98 0.06

To Central01

Hop Address Min (ms) Max (ms) Avg (ms) +/- (ms)
1 10.113.64.1 7.66 18.76 11.87
2 static-66-212-192-48.cpe.metrocast.net (66.212.192.48) 25.29 32.75 29.41 17.54
3 ge-7-2.hsa2.Stamford1.Level3.net (209.244.157.185) 11.99 14.19 13.11 -16.30
4 so-6-2-0.mp2.Stamford1.Level3.net (4.68.124.101) 13.06 14.14 13.67 0.55
5 as-0-0.bbr2.Dallas1.Level3.net (64.159.0.137) 52.95 54.67 54.00 40.33
6 * 52.91 54.31 53.61 -0.39
7 te2-1.cer01.dal01.dallas-datacenter.com (4.71.198.18) 52.18 53.75 52.77 -0.84
8 po1.dar01.dal01.dallas-datacenter.com (66.228.118.201) 53.63 67.12 59.91 7.14
9 po1.fcr04.dal01.dallas-datacenter.com (66.228.118.214) 53.85 55.37 54.44 -5.47
10 central01.voipwelcome.com (67.228.251.106) 56.12 56.68 56.42 1.98
traceroute to central01.voipwelcome.com (67.228.251.106), 20 hops max, 38 byte packets
1 10.113.64.1 (10.113.64.1) 18.758 ms 9.189 ms 7.660 ms
2 static-66-212-192-48.cpe.metrocast.net (66.212.192.48) 32.745 ms 25.290 ms 30.198 ms
3 ge-7-2.hsa2.Stamford1.Level3.net (209.244.157.185) 14.188 ms 13.164 ms 11.991 ms
4 so-6-2-0.mp2.Stamford1.Level3.net (4.68.124.101) 13.810 ms 14.135 ms 13.055 ms
5 as-0-0.bbr2.Dallas1.Level3.net (64.159.0.137) 54.382 ms ae-0-0.bbr1.Dallas1.Level3.net (64.159.1.109) 52.950 ms 54.667 ms
6 * ae-2-79.edge3.Dallas1.Level3.net (4.68.19.72) 52.908 ms ae-4-99.edge3.Dallas1.Level3.net (4.68.19.200) 54.305 ms
7 te2-1.cer01.dal01.dallas-datacenter.com (4.71.198.18) 52.380 ms 53.749 ms 52.182 ms
8 po1.dar01.dal01.dallas-datacenter.com (66.228.118.201) 53.631 ms 67.123 ms 58.969 ms
9 po1.fcr04.dal01.dallas-datacenter.com (66.228.118.214) 54.092 ms 53.847 ms 55.372 ms
10 central01.voipwelcome.com (67.228.251.106) 56.121 ms 56.462 ms 56.682 ms

Central02

Hop Address Min (ms) Max (ms) Avg (ms) +/- (ms)
1 10.113.64.1 7.66 11.01 9.58
2 static-66-212-192-48.cpe.metrocast.net (66.212.192.48) 28.68 42.00 35.26 25.68
3 ge-7-2.hsa2.Stamford1.Level3.net (209.244.157.185) 14.97 15.37 15.21 -20.05
4 so-6-2-0.mp2.Stamford1.Level3.net (4.68.124.101) 12.99 16.35 14.80 -0.41
5 as-0-0.bbr2.Dallas1.Level3.net (64.159.0.137) 54.25 73.15 61.12 46.31
6 ae-34-89.car4.Dallas1.Level3.net (4.68.19.134) 53.86 62.90 57.01 -4.10
7 THE-PLANET.car4.Dallas1.Level3.net (4.71.122.2) 53.81 62.44 57.33 0.32
8 te7-2.dsr02.dllstx3.theplanet.com (70.87.253.26) 52.97 59.37 56.13 -1.20
9 te1-3.dsr02.dllstx2.theplanet.com (70.87.253.122) 55.23 57.14 56.27 0.14
10 e6.fe.5746.static.theplanet.com (70.87.254.230) 53.75 55.59 54.67 -1.60
11 83.83.84ae.static.theplanet.com (174.132.131.131) 52.09 54.86 53.21 -1.46
traceroute to central02.voipwelcome.com (174.132.131.131), 20 hops max, 38 byte packets
1 10.113.64.1 (10.113.64.1) 10.083 ms 11.007 ms 7.657 ms
2 static-66-212-192-48.cpe.metrocast.net (66.212.192.48) 35.113 ms 28.676 ms 41.998 ms
3 ge-7-2.hsa2.Stamford1.Level3.net (209.244.157.185) 14.967 ms 15.370 ms 15.305 ms
4 so-6-2-0.mp2.Stamford1.Level3.net (4.68.124.101) 12.987 ms 15.073 ms 16.349 ms
5 as-0-0.bbr2.Dallas1.Level3.net (64.159.0.137) 55.948 ms ae-0-0.bbr1.Dallas1.Level3.net (64.159.1.109) 73.152 ms as-0-0.bbr2.Dallas1.Level3.net (64.159.0.137) 54.245 ms
6 ae-34-89.car4.Dallas1.Level3.net (4.68.19.134) 54.284 ms ae-14-69.car4.Dallas1.Level3.net (4.68.19.6) 62.903 ms 53.856 ms
7 THE-PLANET.car4.Dallas1.Level3.net (4.71.122.2) 53.812 ms 62.437 ms 55.747 ms
8 te7-2.dsr02.dllstx3.theplanet.com (70.87.253.26) 52.965 ms 59.373 ms 56.051 ms
9 te1-3.dsr02.dllstx2.theplanet.com (70.87.253.122) 56.425 ms 57.140 ms 55.234 ms
10 e6.fe.5746.static.theplanet.com (70.87.254.230) 55.585 ms 53.751 ms 54.665 ms
11 83.83.84ae.static.theplanet.com (174.132.131.131) 54.858 ms 52.667 ms 52.092 ms

--
"So, Lone Starr, now you see that evil will always triumph because good is dumb."

Have you been touched by his noodly appendage? »www.venganza.org]]> http://www.dslreports.com/forum/remark,22050524 Wed, 11 Mar 2009 09:12:56 EDT Re: [VoIPo] Bad audio calling out, calling back seems to fix it. http://www.dslreports.com/forum/remark,22048464 miv : No, it's 212, South Manhattan.

OK, I'll check with the support.]]> http://www.dslreports.com/forum/remark,22048464 Tue, 10 Mar 2009 20:55:05 EDT Re: [VoIPo] Bad audio calling out, calling back seems to fix it. http://www.dslreports.com/forum/remark,22048372 VOIPoTim :

said by miv

:

Was there a change made approximately 30 or 45 days ago to RTP paths? My DirecTV used to be able to connect reliably during daytime, but not any more. Do you still use G.711?

We still use G.711 exclusively, yeah.

No changes to how it's handled, but we have shifted some things around in terms of the upstream carriers that handle specific areas as we've had problems reported.

If you want, open a ticket and mention where it's dialing (guessing maybe TF?) and we can check on the routing for that area.]]> http://www.dslreports.com/forum/remark,22048372 Tue, 10 Mar 2009 20:39:39 EDT Re: [VoIPo] Bad audio calling out, calling back seems to fix it. http://www.dslreports.com/forum/remark,22048360 miv : Was there a change made approximately 30 or 45 days ago to RTP paths? My DirecTV used to be able to connect reliably during daytime, but not any more. Do you still use G.711?]]> http://www.dslreports.com/forum/remark,22048360 Tue, 10 Mar 2009 20:37:57 EDT Re: [VoIPo] Bad audio calling out, calling back seems to fix it. http://www.dslreports.com/forum/remark,22048298 VOIPoTim :

said by montano

:

How bout that Seattle server, Tim ?

Edit: I think I stumbled across it.... wonder if I should give it a try ?

Edit #2: The entire route is over Comcast lines from me to seattle. I gotta give it a try :)

Edit#3: 'can't connect to login server', guess it's still not ready :(

Seattle isn't ready for customers yet. It's what we're using as our "test bed" for testing things out before we push to the others right now since it's all a duplicate of the DC and Dallas stuff.]]> http://www.dslreports.com/forum/remark,22048298 Tue, 10 Mar 2009 20:27:04 EDT Re: [VoIPo] Bad audio calling out, calling back seems to fix it. http://www.dslreports.com/forum/remark,22048270 ptrowski :

said by burris

:

I thought I mentioned earlier that I haven't had the first problem, and I was going to switch to see if there was anything different.
Remember, I still have the beta mentality and do try different things in order to feed back any thing I see...or hear.. :)

I know, I just had to throw that one out there. ;)
--
"So, Lone Starr, now you see that evil will always triumph because good is dumb."

Have you been touched by his noodly appendage? »www.venganza.org]]> http://www.dslreports.com/forum/remark,22048270 Tue, 10 Mar 2009 20:22:55 EDT Re: [VoIPo] Bad audio calling out, calling back seems to fix it. http://www.dslreports.com/forum/remark,22048217 montano : How bout that Seattle server, Tim ?

Edit: I think I stumbled across it.... wonder if I should give it a try ?

Edit #2: The entire route is over Comcast lines from me to seattle. I gotta give it a try :)

Edit#3: 'can't connect to login server', guess it's still not ready :(]]> http://www.dslreports.com/forum/remark,22048217 Tue, 10 Mar 2009 20:12:48 EDT Re: [VoIPo] Bad audio calling out, calling back seems to fix it. http://www.dslreports.com/forum/remark,22048169 VOIPoTim :

said by miv

:

Is east01.voipwelcome.com smth like zeus.voipwelcome.com that my adapter maintains connection with? east01 appears to be closer to me too in terms of ping roundtrip, traceroute, and also geographically (I'm in NJ). If these two hosts do the same things, then why is my adapter talking to zeus?

Yes, east01 is basically the same as sip/zeus...just in a different location.

We'll be moving some people around later, but it's just been delayed due to other priorities with the Grandstream issues that have been going on. If anyone has a much better connection to it and would like moved, just open a ticket about it.

Without getting into a lot of specifics, it won't make a huge difference unless you have a lot of hops/latency. The more direct and cleaner the connection, the better.

If there is a ton of latency in the connection, the signaling delays could cause some minor issues, but it won't be huge.

As far as audio, we only handle about 1% at this point and time, so these are just for signaling. Audio is usually going to be a direct connection from your ATA to the gateway completing the call. That's 1% is an example of where sometimes we've made "routing" changes where we proxy audio for specific destinations, etc.

Voicemail and things like that are all still centralized in Dallas so it's literally just the server you connect to.]]> http://www.dslreports.com/forum/remark,22048169 Tue, 10 Mar 2009 20:04:39 EDT Re: [VoIPo] Bad audio calling out, calling back seems to fix it. http://www.dslreports.com/forum/remark,22048137 miv : Well, yeah, that too. But my adapter polls it both on the 3478 and on 5060, so basically both STUN and SIP.

But anyway, I don't know how relevant this all is. The RTP traffic goes to a totally different server: mediagw-102.jfk1.bandwidthclec.com]]> http://www.dslreports.com/forum/remark,22048137 Tue, 10 Mar 2009 20:01:13 EDT Re: [VoIPo] Bad audio calling out, calling back seems to fix it. http://www.dslreports.com/forum/remark,22047938 FastAtLast :

said by miv

zeus.voipwelcome.com is the STUN server]]> http://www.dslreports.com/forum/remark,22047938 Tue, 10 Mar 2009 19:26:29 EDT Re: [VoIPo] Bad audio calling out, calling back seems to fix it. http://www.dslreports.com/forum/remark,22047538 miv : Is east01.voipwelcome.com smth like zeus.voipwelcome.com that my adapter maintains connection with? east01 appears to be closer to me too in terms of ping roundtrip, traceroute, and also geographically (I'm in NJ). If these two hosts do the same things, then why is my adapter talking to zeus? ]]> http://www.dslreports.com/forum/remark,22047538 Tue, 10 Mar 2009 18:20:45 EDT Re: [VoIPo] Bad audio calling out, calling back seems to fix it. http://www.dslreports.com/forum/remark,22047336 burris :

said by unknvoip

said by ptrowski

said by burris

:

I just switched to 01east...it took no more than 5 seconds for each of my PAP2Ts to reboot and be online. I don't remember any reboot on any device that had to re-register, do it this fast.

I've never been too concerned with pings and such. The test for me is minimal post dial delay and a clear connection, and no complaints from my wife. ;)

Burris, didn't you get tired of the "server roulette" with VT? ;)

I'm resisting the urge. Oh man, you don't know how hard this is. :D

I thought I mentioned earlier that I haven't had the first problem, and I was going to switch to see if there was anything different.
Remember, I still have the beta mentality and do try different things in order to feed back any thing I see...or hear.. :)]]> http://www.dslreports.com/forum/remark,22047336 Tue, 10 Mar 2009 17:46:36 EDT Re: [VoIPo] Bad audio calling out, calling back seems to fix it. http://www.dslreports.com/forum/remark,22047183 unknvoip :

said by ptrowski

said by burris

Burris, didn't you get tired of the "server roulette" with VT? ;)

I'm resisting the urge. Oh man, you don't know how hard this is. :D]]> http://www.dslreports.com/forum/remark,22047183 Tue, 10 Mar 2009 17:20:27 EDT Re: [VoIPo] Bad audio calling out, calling back seems to fix it. http://www.dslreports.com/forum/remark,22046613 scott2020 : I know on my DID, the audio stream comes directly from Level3 at a 4.x.x.x IP address. My DID is owned by Level3. Depending on how the provider routes things, audio streams can be handed off to another provider on a regular basis. ]]> http://www.dslreports.com/forum/remark,22046613 Tue, 10 Mar 2009 15:46:49 EDT Re: [VoIPo] Bad audio calling out, calling back seems to fix it. http://www.dslreports.com/forum/remark,22046531 druber :

said by psevge

:

The audio stream does not go through the SIP server. Switching from central to east should not fix the problem.

I don't believe this is correct. The whole point of the servers at central01, etc, is to have media servers that are under voipo's control and not at the whim of level3.]]> http://www.dslreports.com/forum/remark,22046531 Tue, 10 Mar 2009 15:34:35 EDT Re: [VoIPo] Bad audio calling out, calling back seems to fix it. http://www.dslreports.com/forum/remark,22046529 ptrowski :

said by burris

Burris, didn't you get tired of the "server roulette" with VT? ;)
--
"So, Lone Starr, now you see that evil will always triumph because good is dumb."

Have you been touched by his noodly appendage? »www.venganza.org]]> http://www.dslreports.com/forum/remark,22046529 Tue, 10 Mar 2009 15:34:30 EDT Re: [VoIPo] Bad audio calling out, calling back seems to fix it. http://www.dslreports.com/forum/remark,22046459 burris : I just switched to 01east...it took no more than 5 seconds for each of my PAP2Ts to reboot and be online. I don't remember any reboot on any device that had to re-register, do it this fast.

I've never been too concerned with pings and such. The test for me is minimal post dial delay and a clear connection, and no complaints from my wife. ;) ]]> http://www.dslreports.com/forum/remark,22046459 Tue, 10 Mar 2009 15:23:39 EDT Re: [VoIPo] Bad audio calling out, calling back seems to fix it. http://www.dslreports.com/forum/remark,22046392 ptrowski : No "static" or DTMF tones on the last call, although I called the house vs her calling me. I did notice the echo that seemed fixed from yesterdays ticket was back. ]]> http://www.dslreports.com/forum/remark,22046392 Tue, 10 Mar 2009 15:12:59 EDT Re: [VoIPo] Bad audio calling out, calling back seems to fix it. http://www.dslreports.com/forum/remark,22046159 VOIPoTim :

said by psevge

:

Tim, are you guys going to fix this on a more permanent basis ? Every few days we have a 'need re-route for xxx number' thread.

As the routing table is tweaked and becomes more mature, any problem destinations that need special routing should be taken care of and become less frequent over time.]]> http://www.dslreports.com/forum/remark,22046159 Tue, 10 Mar 2009 14:31:20 EDT Re: [VoIPo] Bad audio calling out, calling back seems to fix it. http://www.dslreports.com/forum/remark,22046135 psevge : Tim, are you guys going to fix this on a more permanent basis ? Every few days we have a 'need re-route for xxx number' thread.]]> http://www.dslreports.com/forum/remark,22046135 Tue, 10 Mar 2009 14:27:49 EDT Re: [VoIPo] Bad audio calling out, calling back seems to fix it. http://www.dslreports.com/forum/remark,22046103 ptrowski :

said by VOIPoTim

said by ptrowski

:

I am on the phone with my wife and the echo is gone that I had, no bad quality issues on the time she called, although now DTMF tones are coming across from her voice. 3-4 times over the 7 minute conversation.

I just had someone look at this and they re-routed the calls for that area. Try a test call again in a few minutes if you have time.

Will do. She is on another conference call but will ask her to call when she can.
--
"So, Lone Starr, now you see that evil will always triumph because good is dumb."

Have you been touched by his noodly appendage? »www.venganza.org]]> http://www.dslreports.com/forum/remark,22046103 Tue, 10 Mar 2009 14:22:17 EDT Re: [VoIPo] Bad audio calling out, calling back seems to fix it. http://www.dslreports.com/forum/remark,22046069 VOIPoTim :

said by ptrowski

I just had someone look at this and they re-routed the calls for that area. Try a test call again in a few minutes if you have time.]]> http://www.dslreports.com/forum/remark,22046069 Tue, 10 Mar 2009 14:12:02 EDT Re: [VoIPo] Bad audio calling out, calling back seems to fix it. http://www.dslreports.com/forum/remark,22045960 ptrowski : I am on the phone with my wife and the echo is gone that I had, no bad quality issues on the time she called, although now DTMF tones are coming across from her voice. 3-4 times over the 7 minute conversation.]]> http://www.dslreports.com/forum/remark,22045960 Tue, 10 Mar 2009 13:52:31 EDT Re: [VoIPo] Bad audio calling out, calling back seems to fix it. http://www.dslreports.com/forum/remark,22045944 VTBrendan :

said by ptrowski

said by me1212

:

So the breakage is on the non-VOIPo phone? How is it(the audio) on the VOIPo phone? I had a similar problem last week, it was the upload, my ISP was working on some stuff, when they were done working and the upload was back to normal the bad audio went away.

On the calling side it was ok, just the receiver of the call would hear the noise.

But would an ISP issue cause a static sound? That is a bit different than normal ISP stuff.

Static noise is analog by nature, which implies that the problem is likely at either the device or termination provider level. Both your connection and everything directly within voipo's control are all handled in digital form. Give them a call, i'm sure they know this already.

-Brendan]]> http://www.dslreports.com/forum/remark,22045944 Tue, 10 Mar 2009 13:50:02 EDT Re: [VoIPo] Bad audio calling out, calling back seems to fix it. http://www.dslreports.com/forum/remark,22045809 psevge : The audio stream does not go through the SIP server. Switching from central to east should not fix the problem.

A call failed yesterday to 630-869-xxxx with a '500 Maximum calls in progress' error, submitted a ticket and they said that the number needs to be re-routed. The bad audio may be a similar issue.]]> http://www.dslreports.com/forum/remark,22045809 Tue, 10 Mar 2009 13:26:31 EDT Re: [VoIPo] Bad audio calling out, calling back seems to fix it. http://www.dslreports.com/forum/remark,22045569 sgarrand : Oh yeah. I've switched to the East server as well. I have always had minor issues but I'm not too picky.

Scott
--
My web site is WhyTheHell.com]]> http://www.dslreports.com/forum/remark,22045569 Tue, 10 Mar 2009 12:45:56 EDT Re: [VoIPo] Bad audio calling out, calling back seems to fix it. http://www.dslreports.com/forum/remark,22045506 ptrowski :

said by sgarrand

:

It's actually in DC I believe. Druber is in Mass.

Scott

Doh! My bad...
DC would still be a bit better than Dallas I would imagine.
--
"So, Lone Starr, now you see that evil will always triumph because good is dumb."

Have you been touched by his noodly appendage? »www.venganza.org]]> http://www.dslreports.com/forum/remark,22045506 Tue, 10 Mar 2009 12:37:29 EDT Re: [VoIPo] Bad audio calling out, calling back seems to fix it. http://www.dslreports.com/forum/remark,22045496 sgarrand : It's actually in DC I believe. Druber is in Mass.

Scott]]> http://www.dslreports.com/forum/remark,22045496 Tue, 10 Mar 2009 12:35:37 EDT Re: [VoIPo] Bad audio calling out, calling back seems to fix it. http://www.dslreports.com/forum/remark,22045491 dbmaven : EAST01 makes a huge difference for me.
10 hops/17ms vs. 15 hops/65-70ms.

Thanks for the info Tim - very informative.]]> http://www.dslreports.com/forum/remark,22045491 Tue, 10 Mar 2009 12:35:18 EDT Re: [VoIPo] Bad audio calling out, calling back seems to fix it. http://www.dslreports.com/forum/remark,22045458 ptrowski :

said by druber

:

wow, east01 is much closer to me (mass) than central01 or 02. i've switched and am now registered there.

Hmmm, Mass would be a short hop for me also.
--
"So, Lone Starr, now you see that evil will always triumph because good is dumb."

Have you been touched by his noodly appendage? »www.venganza.org]]> http://www.dslreports.com/forum/remark,22045458 Tue, 10 Mar 2009 12:28:47 EDT Re: [VoIPo] Bad audio calling out, calling back seems to fix it. http://www.dslreports.com/forum/remark,22045430 FastAtLast :

said by druber

:

wow, east01 is much closer to me (mass) than central01 or 02. i've switched and am now registered there.

FYI:

Even though the PAP2T rebooted after I changed the Proxy to east01, and vPanel & PAP2T indicated registration, incoming calls went to failover. I power cycled the ATA and all was good. ]]> http://www.dslreports.com/forum/remark,22045430 Tue, 10 Mar 2009 12:22:22 EDT Re: [VoIPo] Bad audio calling out, calling back seems to fix it. http://www.dslreports.com/forum/remark,22045243 ptrowski :

said by sr98user

:

I had a similar problem this morning. On my side the line loud and clear. On the other end, they said, it was static-ky, low volume, etc.. Called back and it was fine. I created a ticket for this issue. I am on PAP2T now but this has happened once before with GS 502. Most of my calls are fine. I am thinking maybe a its a gateway (RTP server) issue..

That is exactly what I heard.
--
"So, Lone Starr, now you see that evil will always triumph because good is dumb."

Have you been touched by his noodly appendage? »www.venganza.org]]> http://www.dslreports.com/forum/remark,22045243 Tue, 10 Mar 2009 11:49:26 EDT Re: [VoIPo] Bad audio calling out, calling back seems to fix it. http://www.dslreports.com/forum/remark,22045092 sr98user : I had a similar problem this morning. On my side the line loud and clear. On the other end, they said, it was static-ky, low volume, etc.. Called back and it was fine. I created a ticket for this issue. I am on PAP2T now but this has happened once before with GS 502. Most of my calls are fine. I am thinking maybe a its a gateway (RTP server) issue..]]> http://www.dslreports.com/forum/remark,22045092 Tue, 10 Mar 2009 11:21:42 EDT Re: [VoIPo] Bad audio calling out, calling back seems to fix it. http://www.dslreports.com/forum/remark,22044982 druber : wow, east01 is much closer to me (mass) than central01 or 02. i've switched and am now registered there.]]> http://www.dslreports.com/forum/remark,22044982 Tue, 10 Mar 2009 11:01:24 EDT Re: [VoIPo] Bad audio calling out, calling back seems to fix it. http://www.dslreports.com/forum/remark,22044697 ptrowski : Looking on the vpanel the PAP2 is re-registered. I am assuming it did it on it's own. ]]> http://www.dslreports.com/forum/remark,22044697 Tue, 10 Mar 2009 10:11:04 EDT Re: [VoIPo] Bad audio calling out, calling back seems to fix it. http://www.dslreports.com/forum/remark,22044662 VOIPoTim :

said by burris

said by VOIPoTim

:

It definitely sounds like there could be connectivity issues between you our node that you're on.

The main reason I say that is that you mentioned you had fast busies twice when calling out once. Once on our network, we use the famous "Goodbye" instead of fast busy to signal an error connecting, so if you got a fast busy it's unlikely it was hitting us.

I went ahead and moved you to one of our new nodes (Central01) which is in our new datacenter. You may have a better connection to it.

You should pick this up automatically within the next few hours, but could reboot to get it immediately.

Later if you want to see what you have the "cleanest" connection to, here are some options:

central02.voipwelcome.com
central01.voipwelcome.com
east01.voipwelcome.com

Since you're in CT, East may be a good option as well (Washington DC). Let me know if you want to go on it.

They're basically all the same. If you want to try it, let us know and we can switch you (or if BYOD you can just change hostname).]]> http://www.dslreports.com/forum/remark,22044662 Tue, 10 Mar 2009 10:03:38 EDT Re: [VoIPo] Bad audio calling out, calling back seems to fix it. http://www.dslreports.com/forum/remark,22044648 ptrowski :

said by dcm

:

I gather that you're not having an issue with ViaTalk, so could it be possible that you are in possesion of a defective PAP2T?

I realize that PAP2s in general are reliable, but the odds seemed to have been stacked against you from the beginning. :(

I ported my number from VT so I can't say if I am. I guess I could always try a pay as you go provider on another adapter and give it a try for comparison.
--
"So, Lone Starr, now you see that evil will always triumph because good is dumb."

Have you been touched by his noodly appendage? »www.venganza.org]]> http://www.dslreports.com/forum/remark,22044648 Tue, 10 Mar 2009 10:01:32 EDT Re: [VoIPo] Bad audio calling out, calling back seems to fix it. http://www.dslreports.com/forum/remark,22044641 burris :

said by FastAtLast

:

Burris,

I just checked out the central01 (which I have been using) & east01 traceroutes and the east01 server is definitely cleaner for me.

I thank you. Will give it a shot..]]> http://www.dslreports.com/forum/remark,22044641 Tue, 10 Mar 2009 10:00:09 EDT Re: [VoIPo] Bad audio calling out, calling back seems to fix it. http://www.dslreports.com/forum/remark,22044636 FastAtLast : Burris,

I just checked out the central01 (which I have been using) & east01 traceroutes and the east01 server is definitely cleaner for me.]]> http://www.dslreports.com/forum/remark,22044636 Tue, 10 Mar 2009 09:58:29 EDT Re: [VoIPo] Bad audio calling out, calling back seems to fix it. http://www.dslreports.com/forum/remark,22044610 dcm : I gather that you're not having an issue with ViaTalk, so could it be possible that you are in possesion of a defective PAP2T?

I realize that PAP2s in general are reliable, but the odds seemed to have been stacked against you from the beginning. :(]]> http://www.dslreports.com/forum/remark,22044610 Tue, 10 Mar 2009 09:54:13 EDT Re: [VoIPo] Bad audio calling out, calling back seems to fix it. http://www.dslreports.com/forum/remark,22044577 ptrowski :

said by VOIPoTim

said by ptrowski

:

Got it. She is on a conference call and is on Fidelity's VPN etc so right now she can't mess with it.

I posted this in the Metrocast cable forum to see if there was anything going on in my area. They did some work about a month ago in our area that really cleaned things up a bunch.

Sounds good. Maybe tonight when home, compare the traceroutes of the addresses listed to see which is "cleanest" for you. Don't worry so much about pingtime, look for the cleanest route.

Will do.
--
"So, Lone Starr, now you see that evil will always triumph because good is dumb."

Have you been touched by his noodly appendage? »www.venganza.org]]> http://www.dslreports.com/forum/remark,22044577 Tue, 10 Mar 2009 09:46:11 EDT Re: [VoIPo] Bad audio calling out, calling back seems to fix it. http://www.dslreports.com/forum/remark,22044576 burris :

said by VOIPoTim

Tim....

I haven't had the first problem with either my SPA2102 or with your PAP2Ts.
I have been on sip and it works perfectly. Since you posted about the east01, would there be any decided advantage for me to switch to it, or with the exception of maybe ping times, are all the servers mirrored?]]> http://www.dslreports.com/forum/remark,22044576 Tue, 10 Mar 2009 09:46:06 EDT Re: [VoIPo] Bad audio calling out, calling back seems to fix it. http://www.dslreports.com/forum/remark,22044552 VOIPoTim :

said by ptrowski

Sounds good. Maybe tonight when home, compare the traceroutes of the addresses listed to see which is "cleanest" for you. Don't worry so much about pingtime, look for the cleanest route.]]> http://www.dslreports.com/forum/remark,22044552 Tue, 10 Mar 2009 09:42:08 EDT Re: [VoIPo] Bad audio calling out, calling back seems to fix it. http://www.dslreports.com/forum/remark,22044546 ptrowski : Got it. She is on a conference call and is on Fidelity's VPN etc so right now she can't mess with it.

I posted this in the Metrocast cable forum to see if there was anything going on in my area. They did some work about a month ago in our area that really cleaned things up a bunch.]]> http://www.dslreports.com/forum/remark,22044546 Tue, 10 Mar 2009 09:40:21 EDT Re: [VoIPo] Bad audio calling out, calling back seems to fix it. http://www.dslreports.com/forum/remark,22044532 VOIPoTim :

said by ptrowski

said by VOIPoTim

:

Another thing you may want to do just for good measure is forward ports 5060, 5061, 5079 (SIP Ports) and 35000-65000 (Audio Ports) to the PAP2.

See that's the thing. It would re-register within about a minute unless it couldn't connect to us at all.

Still no reports of any registration issues with PAP2s at all either.

So it not connecting is another reason it sounds like there's definitely some kind of connection issue between you and our network. Hopefully using the another node that will likely take a different network path will resolve that for you.]]> http://www.dslreports.com/forum/remark,22044532 Tue, 10 Mar 2009 09:37:46 EDT Re: [VoIPo] Bad audio calling out, calling back seems to fix it. http://www.dslreports.com/forum/remark,22044503 ptrowski :

said by VOIPoTim

:

Another thing you may want to do just for good measure is forward ports 5060, 5061, 5079 (SIP Ports) and 35000-65000 (Audio Ports) to the PAP2.

I can do that. Tomato firmware has been great so far and I have not had to forward anything, but it can't hurt.

Since the PAP2 lost registration and the wife has not reset it yet, how long would it take to register on it's own?
--
"So, Lone Starr, now you see that evil will always triumph because good is dumb."

Have you been touched by his noodly appendage? »www.venganza.org]]> http://www.dslreports.com/forum/remark,22044503 Tue, 10 Mar 2009 09:32:19 EDT Re: [VoIPo] Bad audio calling out, calling back seems to fix it. http://www.dslreports.com/forum/remark,22044468 VOIPoTim :
Another thing you may want to do just for good measure is forward ports 5060, 5061, 5079 (SIP Ports) and 35000-65000 (Audio Ports) to the PAP2.]]> http://www.dslreports.com/forum/remark,22044468 Tue, 10 Mar 2009 09:24:14 EDT Re: [VoIPo] Bad audio calling out, calling back seems to fix it. http://www.dslreports.com/forum/remark,22044404 ptrowski : Thanks Tim. I am going to ask the wife to go upstairs and reboot it for me when she has a chance. Luckily she is working from home today.]]> http://www.dslreports.com/forum/remark,22044404 Tue, 10 Mar 2009 09:13:14 EDT Re: [VoIPo] Bad audio calling out, calling back seems to fix it. http://www.dslreports.com/forum/remark,22044396 VOIPoTim : It definitely sounds like there could be connectivity issues between you our node that you're on.

The main reason I say that is that you mentioned you had fast busies twice when calling out once. Once on our network, we use the famous "Goodbye" instead of fast busy to signal an error connecting, so if you got a fast busy it's unlikely it was hitting us.

I went ahead and moved you to one of our new nodes (Central01) which is in our new datacenter. You may have a better connection to it.

You should pick this up automatically within the next few hours, but could reboot to get it immediately.

Later if you want to see what you have the "cleanest" connection to, here are some options:

central02.voipwelcome.com
central01.voipwelcome.com
east01.voipwelcome.com

Since you're in CT, East may be a good option as well (Washington DC). Let me know if you want to go on it. ]]> http://www.dslreports.com/forum/remark,22044396 Tue, 10 Mar 2009 09:11:28 EDT Re: [VoIPo] Bad audio calling out, calling back seems to fix it. http://www.dslreports.com/forum/remark,22044351 ptrowski : Ooof, I am on the phone with my wife, it looks like the PAP2 lost registration again.
How long should it take to try to re-register again?]]> http://www.dslreports.com/forum/remark,22044351 Tue, 10 Mar 2009 09:00:33 EDT Re: [VoIPo] Bad audio calling out, calling back seems to fix it. http://www.dslreports.com/forum/remark,22044338 druber : This could maybe also be the issue tim mentioned awhile back about level3 media gateways? Are you registered to sip? This was one reason I switched to central01... If you are not on sip, never mind :)]]> http://www.dslreports.com/forum/remark,22044338 Tue, 10 Mar 2009 08:56:39 EDT Re: [VoIPo] Bad audio calling out, calling back seems to fix it. http://www.dslreports.com/forum/remark,22044331 me1212 : It did for my phones, also breaking audio. but from the looks of it so as much as you had. And my voice was as loud as normal, for the person I was talking to.]]> http://www.dslreports.com/forum/remark,22044331 Tue, 10 Mar 2009 08:55:24 EDT Re: [VoIPo] Bad audio calling out, calling back seems to fix it. http://www.dslreports.com/forum/remark,22044317 ptrowski :

said by me1212

On the calling side it was ok, just the receiver of the call would hear the noise.

But would an ISP issue cause a static sound? That is a bit different than normal ISP stuff.
--
"So, Lone Starr, now you see that evil will always triumph because good is dumb."

Have you been touched by his noodly appendage? »www.venganza.org]]> http://www.dslreports.com/forum/remark,22044317 Tue, 10 Mar 2009 08:52:05 EDT Re: [VoIPo] Bad audio calling out, calling back seems to fix it. http://www.dslreports.com/forum/remark,22044276 me1212 : So the breakage is on the non-VOIPo phone? How is it(the audio) on the VOIPo phone? I had a similar problem last week, it was the upload, my ISP was working on some stuff, when they were done working and the upload was back to normal the bad audio went away.]]> http://www.dslreports.com/forum/remark,22044276 Tue, 10 Mar 2009 08:40:01 EDT Re: [VoIPo] Bad audio calling out, calling back seems to fix it. http://www.dslreports.com/forum/remark,22044264 montano : Are you shooting for a new post every day ? :)

Sounds a lot like your ISP was having issues.]]> http://www.dslreports.com/forum/remark,22044264 Tue, 10 Mar 2009 08:36:17 EDT [VoIPo] Bad audio calling out, calling back seems to fix it... http://www.dslreports.com/forum/remark,22044215 ptrowski : I am going to submit a ticket this AM, but I noticed something that cropped up yesterday morning. My wife was home with my daughter yesterday, and she called from the house to the office. When I picked up, it sounded almost like an old cordless phone that was just on the edge of it's range. The voice was barely audible and there was alot of noise, almost like static. Calling back fixed it.

I had it crop on me when I got home. I called my sister and she heard the same thing. I tried calling back twice, got a fast busy. After that it went through. It's not something I had experience with voip before, maybe a bad route? This occured on two different phones to two different states.

Thoughts?
--
"So, Lone Starr, now you see that evil will always triumph because good is dumb."

Have you been touched by his noodly appendage? »www.venganza.org]]> http://www.dslreports.com/forum/remark,22044215 Tue, 10 Mar 2009 08:23:46 EDT