O Canada! > Canadian > Rogers > rogers rocket stick: selling as new, but refurbished!

rogers rocket stick: selling as new, but refurbished!

Just because the IMEI was registered does NOT mean that it was used.

For example Rogers DOCSIS modems are registered on their system prior to sale. That's how they know if you try to connect a modem not sold by them to their network.

reply to buddhabadboy
ok that's a fair statement. BUT, the support guy said that it was already registered with someone else, and sent back to the store.... This was after he "read more info on it"...

reply to buddhabadboy
I am assuming it was sold to you for free on a one year term?

reply to buddhabadboy
>all I get is somewhere between 2 and 2.5mbps, nothing near their "up to 7.2mbps" download

Now you know why it was sent back to the store. You should do the same.
--
It's all... part of the plan.

The purpose of this product was to bring high speed to cx outside the cable footprint. $36 is a lot to pay for near dial-up results, that is why you have 30 to evaluate and return. Rocketstick is getting better results than Portable internet but its still hit or miss in most cases. I find if your acheiving 4 bars on your cell or a cell you will find the Rocketstick a worthy improvment over Dial-up.

reply to buddhabadboy
so vecause this happened to you at a 3RD PARTY rogers store, it is suddenly a company wide conspiracy?

doesn't sound to me like the logic of a long time smart sys admin.

reply to buddhabadboy
ohhhhh an insult to my career?
eh doesn't bother me.
Well hmmm let me see
a store that says "rogers" is.... hmmm let me see, ROGERS.
no its not a 3RD PARTY rogers store. Its a ROGERS store.
Where'd you get the idea I said 3RD PARTY? look who's smart now eh boink9999, guess YOUR logic is a bit faulty..

hmmm boink, cause you think with the lower head?

and with regards to "registering on the network" to test to see if it works? bunch of BS. The system is designed and tested already at the manufacture. And, i was told that the model I had was purchased and sent back by someone else.

Once again... I am assuming you paid ZERO dollars for ownership of the Rocketstick?

hmmm its not about paying $0 or not.
I am put into a contract for a year.
If i wish not to use the service within this year: I still have to pay.
So there is still value for this product.
and anyways, who wants something used?

there is a law here in canada to protect the consumer.
its simple: if something has been used ONCE, it is considered USED. I'm paying for a NEW, not a USED stick.

Agreed.
but it is the service that you are paying for not the modem. Rogers cannot afford to discard any RS that has been used and returned simply because it does not receive the necessary coverage for adequate performance in the users area. They have no way to mark the product cost down any further because they are already giving it to you for nothing and nor should they. There is no doubt in my mind that the RS is checked for damage or in-perfections before it is reissued. So what do you suggest? how do we keep our liege king buddhabadboy the selfish happy?

reply to buddhabadboy
i hear what your saying, but lets "keep it real"
When you say:

"Rogers cannot afford to discard any RS that has been used and returned simply because it does not receive the necessary coverage for adequate performance in the users area."

3 things come to my mind:
#1 Rogers IS a monopoly, and it CAN afford to send its units BACK to the manufacture.

#2 People, and I have confirmed this with other sources, have been complaining that all they get is 2mbps to 2.5mbps MAX. not the "up to 7.2mbps speeds" that rogers is advertising on their website. (so what is it, defective units, or false advertising)

#3 the law is the law. Its in place to protect the consumers. Just because rogers wants to save money, and re-package the products as new, doesn't make it acceptable. What rogers is doing is simply: ILLEGAL!

So, the bottom line is: "but your money where your mouth is". Either way I look at it: its still rogers issue: poor network / overselling of resources (because they are cheap), or defective units. Regardless: its Rogers issue.

And when you say "because they are already giving it to you for nothing and nor should they." Just makes me laugh!!

$100 a month for unlimited bandwidth??? This is 2009, not 1998! yes they CAN afford to give it to you for free, because they embed the cost in the monthly service fee.

hmmm me smells a rogers employee...
trying to do good PR are you?

I just do not understand what can be done for your situation. If you are within your 30 days for return I am sure you can get a new one. If you are not satisfied with the connection speed I am sure you can terminate the contract. The whole point with this product is to find people it works for. I have received some impressive numbers with this product in areas that have strong cell reception but I will not deny that it is hit and miss. Please by all means if you are within your 30 days return it and wait for tower strength to improve. So lets go over your 3 points quickly.

1. rogers is a successful large profitable company. I think they should explain to you that the product is used and give you the option for a bran new one. The usage however does not affect the performance, you know that and they are tested before they go back out... I know that. No need to be wasteful (shipping, gas, time) pointless. Again stating that you should have been informed that he product had gone out before.

2. quoting one of my previous posts. "The purpose of this product was to bring high speed to cx outside the cable footprint. $36 is a lot to pay for near dial-up results, that is why you have 30 to evaluate and return. Rocketstick is getting better results than Portable internet but its still hit or miss in most cases. I find if your achieving 4 bars on your cell or a cell you will find the Rocketstick a worthy improvement over Dial-up". that's $36 after tax and SAF for 500MB per month.

3. I don't know... your right... what can I say.

I ask again... less rudely.

What do you expect Rogers to do for you?

at the end of the day. I admit also, that i have no choice, but to take the product: since, on average, i get about 1.5mbps, in the middle of no where (only dial-up options).

I will be asking them for a new model, and not a used one: this simple request has taken almost 3 weeks to accomplish: getting them to send me a new one still has happened.

Now, i'm not trying to be anal.. hmmm well maybe a bit, but if the product is used: you have no idea what has been done to it: put in water, acid, etc. So the quality of the circut could be in question, and degrade more rapidly.

reply to buddhabadboy
not sure what the hubahub is about_ but bin using a novatel mc950d which purchased brand new and its proven usable in no cell service areas (rogers uses same tech)_ it works w/ 1 bar but 5 bars cnx is lightning fast_ its good for lite use_ rogers flex plan helps plan data usage w/o penalty

The hubahub, at the end of the day, is that i BOUGHT a refurbished product, that was advertised as new.

What's also hubahub, is that i purchased a modem that works with this model MC950d, (CTR350), and they turn around and tell me that they have to replace it with another "newer refurbished" model.

no way. a contract is a contract.
this is going to be fun.

reply to buddhabadboy
"Refurbishment is the process of maintenance or minor repair of an item, either aesthetically or mechanically."

Maybe someone purchased it - it did not work in their area and they returned it. Should this then be thrown out? How can you discount a used item if you are already selling it at $0?

Just my 2 cents

Well, there IS a reason why it was sent back, and no one knows. What I do KNOW, is that this device won't work after 3 days of continuously being online.

I get a red/green (3g) flash and nothing works.

Sooo. maybe this is the reason it was sent back.

reply to buddhabadboy
FYI: there are very few rogers rogers wireless stores that aren't 3rd party stores, so regardless of the name there, you didn't get it directly from rogers.

Secondly, the point wasn't WHERE you got it, so much as it was the ignorant fact that you assumed since this happened to you once that this is somehow a company wide conspiracy that MR. Burns is in the corner snickering about.

should you have gotten a refurbished/used one? no.
do mistakes happen? yes.
does it mean they are all out to get you? possibly, but I seriously doubt it this case.

better to think with the lower head than none at all...

ahhh hi there boink!
haven't seen you comment for awhile.
hmmmm let me see if i can answer your questions

#1 didn't think it was a conspiracy
#2 but you may be right about the rogers stores doing the "evil deed"
#3 and ummm ted died... remember? now its just money sucking corporate ceo's.... LOL
#4 and ummm no, i don't take this personally. just want what's rightfully mine: I paid for it.

and with regards to the last statement. hmmmm
i'd rather be silent then use the lower head.

anyhow. hope that clarifies things.. and btw, i find your disposition quite interesting...