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buddhabadboy
join:2009-03-10
Mississauga, ON
| rogers rocket stick: selling as new, but refurbished! Hi there,
Just thought you'd be interested to know about the new scam rogers is
doing with the Rogers rocket.
I bought the "new" rocket stick, with the minimal 1 year deal. After I plugged it in, and tested it.
I'm a systems admin with over 14 years experience, so when i mean test, i mean:
tested on 1 PC, 2 laptops, with different OS's: 1 windows xp, 1 linux (centos), 1 OS X,
tested with FULL bars, right beside a rogers tower!
all I get is somewhere between 2 and 2.5mbps, nothing near their "up to 7.2mbps" download
that's not the issue i'm posting here. I called into support, and they told me my stick was activated in November, 2008. I told them i activated it in February. They said no, because the IMEI was registered on the rogers network in November.
Soooo this means i never got a new Rogers rocket stick!
I called up the phone store that i bought it from, and they said that all of the sticks are brand new, and not refurbished. I went there, and asked them to look up the IMEI for the sticks they had in stock, and guess what? They all had been previously registered on the network!
Now by law, anything that has been used once by a customer and sent back, for any reason, must be marked as refurbished.
Right now, its been a week, and I'm still waiting for a higher up, "manager" to look into my situation.
I'm curious, anyone know the law that states all repackaged goods must state they are refurbished?
Also, can rogers just go and change any info on the IMEI?
Thanks! | |
|  
sbrook
Premium,Mod
join:2001-12-14
H0H 0H0 | Re: rogers rocket stick: selling as new, but refurbished! Just because the IMEI was registered does NOT mean that it was used.
For example Rogers DOCSIS modems are registered on their system prior to sale. That's how they know if you try to connect a modem not sold by them to their network. | |
| buddhabadboy
join:2009-03-10
Mississauga, ON | ok that's a fair statement. BUT, the support guy said that it was already registered with someone else, and sent back to the store.... This was after he "read more info on it"... | |
| 
r011
@bell.ca | I am assuming it was sold to you for free on a one year term? | |
| 
Stewy
Premium
join:2007-12-12
Kitchener, ON | >all I get is somewhere between 2 and 2.5mbps, nothing near their "up to 7.2mbps" download
Now you know why it was sent back to the store. You should do the same.
--
It's all... part of the plan. | |
| | 
r011
Premium
join:2009-03-24
Guelph, ON
| Re: rogers rocket stick: selling as new, but refurbished! The purpose of this product was to bring high speed to cx outside the cable footprint. $36 is a lot to pay for near dial-up results, that is why you have 30 to evaluate and return. Rocketstick is getting better results than Portable internet but its still hit or miss in most cases. I find if your acheiving 4 bars on your cell or a cell you will find the Rocketstick a worthy improvment over Dial-up. | |
|
boink9999
@rogers.com | so vecause this happened to you at a 3RD PARTY rogers store, it is suddenly a company wide conspiracy?
doesn't sound to me like the logic of a long time smart sys admin. | |
| buddhabadboy
join:2009-03-10
Mississauga, ON
| ohhhhh an insult to my career?
eh doesn't bother me.
Well hmmm let me see
a store that says "rogers" is.... hmmm let me see, ROGERS.
no its not a 3RD PARTY rogers store. Its a ROGERS store.
Where'd you get the idea I said 3RD PARTY? look who's smart now eh boink9999, guess YOUR logic is a bit faulty..
hmmm boink, cause you think with the lower head?
and with regards to "registering on the network" to test to see if it works? bunch of BS. The system is designed and tested already at the manufacture. And, i was told that the model I had was purchased and sent back by someone else. | |
| |
r011
Premium
join:2009-03-24
Guelph, ON | Re: rogers rocket stick: selling as new, but refurbished! Once again... I am assuming you paid ZERO dollars for ownership of the Rocketstick? | |
| | | buddhabadboy
join:2009-03-10
Mississauga, ON
| Re: rogers rocket stick: selling as new, but refurbished! hmmm its not about paying $0 or not.
I am put into a contract for a year.
If i wish not to use the service within this year: I still have to pay.
So there is still value for this product.
and anyways, who wants something used?
there is a law here in canada to protect the consumer.
its simple: if something has been used ONCE, it is considered USED. I'm paying for a NEW, not a USED stick. | |
| | | |
r011
Premium
join:2009-03-24
Guelph, ON
| Re: rogers rocket stick: selling as new, but refurbished! Agreed.
but it is the service that you are paying for not the modem. Rogers cannot afford to discard any RS that has been used and returned simply because it does not receive the necessary coverage for adequate performance in the users area. They have no way to mark the product cost down any further because they are already giving it to you for nothing and nor should they. There is no doubt in my mind that the RS is checked for damage or in-perfections before it is reissued. So what do you suggest? how do we keep our liege king buddhabadboy the selfish happy? | |
| |
boink9999
@rogers.com
| FYI: there are very few rogers rogers wireless stores that aren't 3rd party stores, so regardless of the name there, you didn't get it directly from rogers.
Secondly, the point wasn't WHERE you got it, so much as it was the ignorant fact that you assumed since this happened to you once that this is somehow a company wide conspiracy that MR. Burns is in the corner snickering about.
should you have gotten a refurbished/used one? no.
do mistakes happen? yes.
does it mean they are all out to get you? possibly, but I seriously doubt it this case.
better to think with the lower head than none at all... | |
| | | buddhabadboy
join:2009-03-10
Mississauga, ON
| Re: rogers rocket stick: selling as new, but refurbished! ahhh hi there boink!
haven't seen you comment for awhile.
hmmmm let me see if i can answer your questions
#1 didn't think it was a conspiracy
#2 but you may be right about the rogers stores doing the "evil deed"
#3 and ummm ted died... remember? now its just money sucking corporate ceo's.... LOL
#4 and ummm no, i don't take this personally. just want what's rightfully mine: I paid for it.
and with regards to the last statement. hmmmm
i'd rather be silent then use the lower head.
anyhow. hope that clarifies things.. and btw, i find your disposition quite interesting... | |
| buddhabadboy
join:2009-03-10
Mississauga, ON
| i hear what your saying, but lets "keep it real"
When you say:
"Rogers cannot afford to discard any RS that has been used and returned simply because it does not receive the necessary coverage for adequate performance in the users area."
3 things come to my mind:
#1 Rogers IS a monopoly, and it CAN afford to send its units BACK to the manufacture.
#2 People, and I have confirmed this with other sources, have been complaining that all they get is 2mbps to 2.5mbps MAX. not the "up to 7.2mbps speeds" that rogers is advertising on their website. (so what is it, defective units, or false advertising)
#3 the law is the law. Its in place to protect the consumers. Just because rogers wants to save money, and re-package the products as new, doesn't make it acceptable. What rogers is doing is simply: ILLEGAL!
So, the bottom line is: "but your money where your mouth is". Either way I look at it: its still rogers issue: poor network / overselling of resources (because they are cheap), or defective units. Regardless: its Rogers issue.
And when you say "because they are already giving it to you for nothing and nor should they." Just makes me laugh!!
$100 a month for unlimited bandwidth??? This is 2009, not 1998! yes they CAN afford to give it to you for free, because they embed the cost in the monthly service fee.
hmmm me smells a rogers employee...
trying to do good PR are you? | |
| |
r011
Premium
join:2009-03-24
Guelph, ON
1 edit | Re: rogers rocket stick: selling as new, but refurbished! I just do not understand what can be done for your situation. If you are within your 30 days for return I am sure you can get a new one. If you are not satisfied with the connection speed I am sure you can terminate the contract. The whole point with this product is to find people it works for. I have received some impressive numbers with this product in areas that have strong cell reception but I will not deny that it is hit and miss. Please by all means if you are within your 30 days return it and wait for tower strength to improve. So lets go over your 3 points quickly.
1. rogers is a successful large profitable company. I think they should explain to you that the product is used and give you the option for a bran new one. The usage however does not affect the performance, you know that and they are tested before they go back out... I know that. No need to be wasteful (shipping, gas, time) pointless. Again stating that you should have been informed that he product had gone out before.
2. quoting one of my previous posts. "The purpose of this product was to bring high speed to cx outside the cable footprint. $36 is a lot to pay for near dial-up results, that is why you have 30 to evaluate and return. Rocketstick is getting better results than Portable internet but its still hit or miss in most cases. I find if your achieving 4 bars on your cell or a cell you will find the Rocketstick a worthy improvement over Dial-up". that's $36 after tax and SAF for 500MB per month.
3. I don't know... your right... what can I say.
I ask again... less rudely.
What do you expect Rogers to do for you?
| |
| | | buddhabadboy
join:2009-03-10
Mississauga, ON
| Re: rogers rocket stick: selling as new, but refurbished! at the end of the day. I admit also, that i have no choice, but to take the product: since, on average, i get about 1.5mbps, in the middle of no where (only dial-up options).
I will be asking them for a new model, and not a used one: this simple request has taken almost 3 weeks to accomplish: getting them to send me a new one still has happened.
Now, i'm not trying to be anal.. hmmm well maybe a bit, but if the product is used: you have no idea what has been done to it: put in water, acid, etc. So the quality of the circut could be in question, and degrade more rapidly. | |
|
zu33
| not sure what the hubahub is about_ but bin using a novatel mc950d which purchased brand new and its proven usable in no cell service areas (rogers uses same tech)_ it works w/ 1 bar but 5 bars cnx is lightning fast_ its good for lite use_ rogers flex plan helps plan data usage w/o penalty | |
| | buddhabadboy
join:2009-03-10
Mississauga, ON
| Re: rogers rocket stick: selling as new, but refurbished! The hubahub, at the end of the day, is that i BOUGHT a refurbished product, that was advertised as new.
What's also hubahub, is that i purchased a modem that works with this model MC950d, (CTR350), and they turn around and tell me that they have to replace it with another "newer refurbished" model.
no way. a contract is a contract.
this is going to be fun. | |
|
inquizative
@rogers.com
| "Refurbishment is the process of maintenance or minor repair of an item, either aesthetically or mechanically."
Maybe someone purchased it - it did not work in their area and they returned it. Should this then be thrown out? How can you discount a used item if you are already selling it at $0?
Just my 2 cents | |
| | buddhabadboy
join:2009-03-10
Mississauga, ON
| Re: rogers rocket stick: selling as new, but refurbished! Well, there IS a reason why it was sent back, and no one knows. What I do KNOW, is that this device won't work after 3 days of continuously being online.
I get a red/green (3g) flash and nothing works.
Sooo. maybe this is the reason it was sent back. | |
| 
DJ Paolo
Mr. Wireless
join:2004-05-29
Canada
| yes rogers is legally allowed to re-sell new devices that are returned or have been previously activated
the rocket stick i can get 5.8 mbps, pretty impressive, but the speed also depends on the tower your connected to if the cell tower has more T3 lines on it, you will get faster, if it has less T3 lines you will get slower.
--
Happiness is like peeing your pants... Everyone can see it, but only you can feel its Warmth!! | |
| | buddhabadboy
join:2009-03-10
Mississauga, ON | Re: rogers rocket stick: selling as new, but refurbished! yes they are allowed to sell, BUT, they must be sold and stated AS refurbished. They are NOT stated as Refurbished but new.
That is what makes it illegal. | |
| | | 
Angelo_
The Network Guy
Premium
join:2002-06-18
 ·TekSavvy Solutions..
| Re: rogers rocket stick: selling as new, but refurbished! it is rogers/fido to give refurbished products after repairs as your item isn't "new" anymore... main reason why i wont buy a phone from them anymore... esp now since any cell can be refurbished as a customer return within the 15 days... (check new fido policies). I also don't dult roogers is doing the same as they are one of the same. | |
|
mr frodo
@intertan.com
| 1st of all, you cannot necessarily get data transmission everywhere that you get voice transmission with these towers. The technology has Not been perfected yet...it is still a relatively new technology.
If you cannot get it to work at the speed you expect then take it back and quit complaining. It does not work for everyone!
If you think that everything you buy is brand new off the assembly line, then you really are naive.
If a product is bought and returned(as long as it is not defective)then it is repackaged and sold again..as new.
Anyone who works in retail will tell you this. And even if it has been used that does not mean it wont work..these things ARE tested before they are repackaged.
No company could stay in business without doing this. | |
|
Techguy999
@rogers.com
| I used to work for Rogers, and I can tell you that they used to sell refurb stuff all the time.
Those rental digital terminals you exchange because the channels are pixelated? It goes right back to the warehouse after it has been "tested" by techs, and then right to the stores which they are sold as "new" boxes for full price. The HD PVRs were $600 at the time, and people bought them thinking they were brand new.
If customers asked I would tell them that the only way they could be 100% sure is if it was factory sealed with a white circle sticker at the front (on the cardboard box, moot now since they use bags), but that those were very few and far between, and not available even at Future Shop/Best Buy. I am a stickler for buying things that are new in their package, so I did buy some HD boxes on the rare occasion that we got a shipment of BRAND NEW terminals.
Same thing when we sold portable internet; the modems (at the time) would be sent to the warehouse then back to the store after a customer refunded it. I had hoped that this policy would've changed but I guess they are still doing it with the rocket sticks. | |
|
DJ Paolo
Mr. Wireless
join:2004-05-29
Canada
| ANYone can register an imei and the product can still be sealed in the package never opened. The imei is on the outside of the package. its really just used for inventory purposes in the retail level. on the account level, it does not signify when the device was purchased at all, anyone can call up their cell provider, ie: rogers or fido and give YOUR imei to the agejnt and they can list it on theaccount. the only thing that you really have to prove its linked to you is the proof of purchase receipt or warrenty letter / amg waybill.
also if its returned within 15 days in pristine condition, they can technically sell it as new, this is public information they divuldge to customers upon asking, they are allowed to do this also as it is within their policy.
--
Happiness is like peeing your pants... Everyone can see it, but only you can feel its Warmth!! | |
| KittyKrull
join:2009-08-08
Toronto, ON
| Interesting, I just just just got hooked up with Rogers lite.
My connection is so fresh I got hooked up last Thursday Aug
the 6th.
When the cable splicer tech came over he handed me an SMC
in a plastic bag with a power brick and the modem, no software
or manuals and there is a big gouge and some scratches in the
casing of the modem.
I asked him about it and he said not to worry because it had
just come from the warehouse this morning.
Hmmmm, has me wondering now. | |
| |
r011
Premium
join:2009-03-24
Guelph, ON
| Re: rogers rocket stick: selling as new, but refurbished! has you wondering what? All cable equipment is used, sent back to warehouse, checked, flashed and sent back out again. If you buy a new terminal from a store it is new. if you buy a non HD terminal over the phone I am not sure whether it is new or not. If you bought your modem it should be new. | |
| | | KittyKrull
join:2009-08-08
Toronto, ON
| Re: rogers rocket stick: selling as new, but refurbished! Well I think that for the price they are charging for these services
this equipment should be new.
Consider the cost of rental equipment. It's usually paid for
after the first 6 months of rentals based on volume discounts
and the actual price they pay for the gear.
So for someone to try and make it sound like it's 'OK' to get
used equipment from a service provider like 'Rogers' is a little
naive IMO.
If I'm going to pay Rogers 1K a year for services then I expect
them to at least part with a new $30.00 modem. | |
| | | | 
metalhawk
join:2007-02-06
Nepean, ON
| Re: rogers rocket stick: selling as new, but refurbished! I don't remember if I read this here or on another board, but someone who was with Rogers and had been renting the HD PVR for a while called Rogers and inquired about purchasing the unit he was currently using. Regardless of the fact that it was used and was already used when it was given to him as a rental, Rogers still wanted the full $599 + tax for it. | |
| | | |
r011
Premium
join:2009-03-24
Guelph, ON
2 edits | How wasteful, You expect too much. A used modem will work as well as a new modem.
What on earth would they do with all the fully functional used modems?
... you know what your right. I think I might go open a car rental lot and provide new cars for all my customers then have the cars crushed when the car is returned... | |
| | | | | KittyKrull
join:2009-08-08
Toronto, ON
| Re: rogers rocket stick: selling as new, but refurbished! Who's home was this modem in before?
Were they smokers?
Did they have pets?
Are there any allergens in this device now that
it's been used and exposed to other environments?
How clean was the last place the modem was in?
Is there an infestation of bed bugs, ants, termites
or spiders waiting to crawl out of this modem?
What about lice or other human communicable parasites?
But I guess I 'Expect too much...' Don't get me wrong,
I understand what your saying about waste, but for $30.00
the peace of mind is well worth it. Instead of renting them they
should just allow us to keep them once the balance of the
cost of the modem is paid for.
There's no comparison between a $30.00 modem and a
car. | |
| | | | | |
r011
Premium
join:2009-03-24
Guelph, ON |  Re: rogers rocket stick: selling as new, but refurbished!
there is a comparison, in each situation more money will be made... and less will be lost.
paranoid much? | |
| | | | | | | KittyKrull
join:2009-08-08
Toronto, ON | Re: rogers rocket stick: selling as new, but refurbished! Yes, paranoid alot actually. I'm disabled and have health
issues some of which are related to bronchial problems. | |
| | | | | | | |
r011
Premium
join:2009-03-24
Guelph, ON
| Re: rogers rocket stick: selling as new, but refurbished! I have no doubt that if you had been pro active Rogers would have been more than happy to send you a new modem in light of your health issues. That being said I am sure Rogers would be more than happy to help if you called customer support and asked nicely. For the rest of us, I still think there is no argument when it comes to renting used modems, or cars, or canoes, or movies, or apartments... | |
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