I'm still not sold. I've been with skyway since 5/08. I've been actively contacting the 'rebate' dept and 2/4 was told by Collin that Megan was sending it out on 2/13. Called Trish and left message around last of Feb. She NEVER returned my call. Finally after on hold around 3/2 for over half hour, she answered me. Said it was in process. Hmm.. really? Duh.. in process since September? Good answer nimrod. Finally got her to fax the info to Nancy B. Called Nancy 2 days later, yes, my name on list for rebate to be sent on 3/6. It is 3/10 and not rec'd yet. Surprise surprise. Actually told Trish she could credit my credit card, but no, she can't do that. Can offer it on my account in $10 increments. Yes, so I can be screwed for another 10 months. NO, waiting for check. Got the name of the President and will be calling him if not rec'd by 3/11. Uncalled for, not customer friendly. Perhaps in over their head. Been having problems with connection for last 4 weeks, but not EVEN going to try to call about that. After my 12 months are up, they are HISTORY. Not well thought of in MO if looking at the attorney general website. I suggest all potential subscribers check their state's attorney general office for complaints! Any input on that bbinabox person?????