Tarheels Fan
Premium
join:2006-01-05
 ·Embarq
1 edit | There is no written contract
It is only a verbal commitment that you will keep the services. The CSR's (outbound telemarketers) don't have any documentation to send you, but it is available online.
If I were the CSR, I would have directed you to this page:
»about.embarq.com/legal/agreement···0708.pdf
And here is the promotion from the website:
»www.embarq.com/Residential/Inter···Internet
Three months of service: Services not available everywhere. New Residential customers only. EMBARQ may change or cancel services or substitute similar services at its sole discretion without notice. Requires credit approval. Additional restrictions apply. Services governed by tariffs, terms of service, or terms and conditions at Website: www.embarq.com/ratesandconditions (“Website”). High-Speed Internet: $99 early termination fee applies. Performance will vary due to conditions outside of network control and no speed is guaranteed. Three Months Free: New residential customers must sign up on-line for 3.0 Mbps speed or higher to receive offer. Customer will receive a credit for the applicable monthly recurring charge on the High Speed Internet service they select on their fourth, fifth and sixth invoice for the high speed internet portion of their bill. Not available to customers for speed upgrade. Excludes taxes, fees, and surcharges. Offer ends 04/05/09. |
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Mr Matt
join:2008-01-29
Eustis, FL
 ·Comcast
·Embarq
|  I appreciate the information that you provided. Unfortunately the representative I spoke to last week offered the Three Month promotion, but failed to mention that in order to receive the promotion I would have to subscribe to the 3.0Mbps tier.
The representative also indicated that I could choose a higher or lower speed tier at any time without penalty. The early termination fee you mentioned implies a contract.
One other issue is that no speed is guaranteed. I do not know the quality of the outside plant in this area. It has been reported that in some cases a Local exchange carrier in an area where there are insufficient pairs for quality for ADSL transmission to all customers, will frog pairs between the customers that are complaining most vigorously about poor service.
It is difficult to subscribe to a service with no guarantee of quality and a termination penalty if one wants to disconnect service because.
Thanks for the information. |
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Tarheels Fan
Premium
join:2006-01-05
·Embarq
2 edits | I don't believe many ISP's offer a speed guarantee. For a guarantee, you will have to subscribe to business class circuit, such as a DS1 or DS3.
You are not charged an ETF if your pair is having issues and you have allowed Embarq time to fix said issues. If a line cannot be repaired, then you can cancel and the rep will waive any ETF. This is common practice for Embarq. |
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Embarq_Joey
VIP
join:2008-09-22
| I can also offer my support to you if you sign up for DSL through Embarq. We certainly won't charge an ETF if the service isn't working. We also offer month-to-month pricing if you don't want to sign a commitment. All the information about our current pricing and promotions are available at EMBARQ.com. You can IM me if you have any questions at anytime.
Joey H.
Embarq Customer Outreach
reachout@embarq.com |
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cameronsfx
join:2009-01-08
Pensacola, FL
·Cox HSI
 ·magicjack.com
 ·Verizon Wireless B..
·AT&T DSL Service
| said by Embarq_Joey  :I can also offer my support to you if you sign up for DSL through Embarq. We certainly won't charge an ETF if the service isn't working. We also offer month-to-month pricing if you don't want to sign a commitment. All the information about our current pricing and promotions are available at EMBARQ.com. You can IM me if you have any questions at anytime. Joey H. Embarq Customer Outreach reachout@embarq.com Wish that personal service was with Cox and AT&T. |
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