http://www.dslreports.com/forum/Arris-TM602G-22073238 en Fri, 10 Feb 2012 17:52:47 EDT Fri, 10 Feb 2012 17:52:47 EDT http://www.dslreports.com/forum/Re-Arris-TM602G-22077075
Once again thanks for looking and for the suggestions.
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If guns cause crime, then pencils cause misspelled words.]]> http://www.dslreports.com/forum/Re-Arris-TM602G-22077075 Mon, 16 Mar 2009 13:08:33 EDT http://www.dslreports.com/forum/Re-Arris-TM602G-22075529
Look for any unsued splitters like Nova said and I would make sure the tech see's everything you posted when he comes out.
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Need a DJ within 60 miles of Youngstown, OH? Check out my service: »www.thebomb102djservice.com]]> http://www.dslreports.com/forum/Re-Arris-TM602G-22075529 Mon, 16 Mar 2009 07:32:31 EDT http://www.dslreports.com/forum/Re-Arris-TM602G-22075523
Your friend's modem is on the ragged edge of being able to connect at all!

He's at (or near) the limit on both downstream power (@ -15 db), and SNR (@ 32 db); and exceeding the DOCSIS limit on upstream (@ 57 db)

Analogy: The modem can barely hear the headend (downstream signal); and the modem itself is SHOUTING to be heard (upstream).

He can start by removing any/all unused coax splitters prior to the modem (if he has any).]]> http://www.dslreports.com/forum/Re-Arris-TM602G-22075523 Mon, 16 Mar 2009 07:29:47 EDT http://www.dslreports.com/forum/Arris-TM602G-22073238
I logged into their modem to look at the information and noticed a few timeouts and that the upstream power level appeared to be high. I took some screenshots so you guys with a little more knowledge in this area could look and maybe offer some advice on what steps to take to fix the issue or what to advise if an inexperienced tech shows up on site....

*Note* The modem is connected with a Linksys WRT54GS Vers. 7 Router and they are using VOIP.

Thanx for looking...
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If guns cause crime, then pencils cause misspelled words.

]]> http://www.dslreports.com/forum/Arris-TM602G-22073238 Sun, 15 Mar 2009 17:45:08 EDT