I would try again with Wave, which could have sent an idiot installer to the house.
I had the same exact thing happen when I moved into my new house seven years ago. Technician came out to install and said it wasn't available. He showed me my work order which only had video listed, with no internet. I asked him to try anyways and he wouldn't. After many times calling their main office I finally got someone to come out and hook it up. Turns out it was a screw up in their database.
My neighbors all had internet access from Wave at the time also. I even told the tech that and he didn't care.
I specifically asked to have an engineer come out and survey. She put my cell phone down in the work order so I can talk to them directly to see what it's going to take to get service.
I really hope they call me back so we can get the ball rolling.
