kamm
join:2001-02-14
Brooklyn, NY
 ·T-Mobile US
| reply to mkaishar
Re: Speakeasy down nationwide
said by mkaishar  :Here's an update... DSL & DSL2 services are down, but T1 is not. Correct, I cannot recall any service outage for years now... |
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nycpop
@conversent.net | reply to valderost
We're down again in NYC, but it is unrelated I believe. Asked the CSR what happened last week, said a line card went down in one of thier Junipers because 'someone was doing something they should not have been'.
Her words. |
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hostel
@sbcglobal.net | reply to CylonRed
Normal DSL is down in Houston too. Just talked to the service people and they said Texas was also having "connectivity problems."
Gordon |
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CylonRed
Premium,MVM
join:2000-07-06
Bloom County | reply to rogerc
Question is - is it ADSL2+ lines only...? Doing fine in Ohio... |
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rogerc
@comcast.net | reply to flying_walrus
Another two days gone by with no change in status here in the Bay area. They can't even tell me what is being done to address the problem. Not to mention an ETA. |
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NgtFlyer
join:2000-07-09
Marietta, GA
| reply to valderost
I only noticed the issue one day last week, I think Thursday, and I saw a bit of packet loss for maybe a couple of hours and then it went down mid-evening. Downtime was about 20 minutes. I called support and got the prerecorded message, so I did not continue to a CSR since I got the message they know of the issue. About 20 minutes later, connectivity came back up with good speed and no packet loss. It's been that way since.
I'm a Netshare admin so I'll continue with SE as my own personal experience is not too bad. One 20 minute downtime over several years is not bad. There are, er, *other* common broadband providers that have 20 minutes downtime several times a week. |
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flying_walrus
@omcastbusiness.net
| reply to Frustrated in DC
exactly the same boat. I've been down for 7 days now, and am ready to ditch them for comcast.
The csr i spoke to was willing to credit me for 7 days of outage, but that's all he can do. They want $300 for canceling, as I've just moved ( even though i've been their customer for 10+ years )
what kind of customer service is that? do they really think demanding $300 is going to make me a happy, loyal customer? why do i have to call in and complain before i get a measly 7 day credit? |
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Frustrated in DC
@speakeasy.net
|  reply to valderost
We first reported problems with our nearly brand new 8M/1M (down/up) ADSL2+ and voice service on Monday, March 16th. Essentially, our throughput speeds are pathetic, about 2M/90kbps (that's right, our upload speed is only 90kpbs!!). Of course, now that we have Speakeasy for both our data and voice using their VoIP services, and since we have 5 people in our location, we essentially can't upload nor use our phones, since people can't hear us when we talk.
Over the past 7 days, we've spent many hours undoing and redoing our network, and I've heard more possible explanations than I care to report here. Unfortunately, even after they told me that the were sending a tech to the CO to repair something (of course, they need two days to send someone out), I came in this morning to see that nothing has changed.
So, now we have a business, brand new to Speakeasy, that has essentially minimal internet and zero phone service.
What will happen next, I'm not sure....I still haven't heard from Speakeasy as to why their "fix" didn't "fix" anything.
Oh, and supposedly large chunks of DC are seeing this same situation. Anyone else dealing with this too? |
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rogerc
@comcast.net | reply to valderost
Service still down and it has been four days in the SF Bay Area. Tech support has been giving me lip service and I do not think they have a clue what is going on. Anyone has better luck? |
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smcpherson
@sbcglobal.net
| reply to valderost
Just today I made the switch from SBC/AT&T after years of crappy service to SpeakEasy. After the technician setup my service he noticed that traceroutes failed to major sites like google & yahoo. Speakeasy.net loads up, msn loads up & a handfull of other sites. Besides that, I can't ping or surf the majority of what I need to. Up & Down speeds are terrible.
So this is my first day with speakeasy & not too happy...
I called up their tech support & was notified that they are having problems in my area. Official report:
03/20/09 12:03:30 PM Throughput and Packetloss issues in San Francisco area
Region : San Francisco
E.T.A. : (none)
Services Affected : Voice and data services
Some customers in the San Francisco area may experience slow throughput or packet loss issues. Our vendor is investigating this issue and hope to have it resolved soon. At this time we do not have an estimated time of repair.
It's been like this for over 12 hours now. Status of problem & ETA for fix have not changed..... how frustrating!
Good thing I still have my old DSL line active or i'd be dead in the water.
 |
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bhan261
join:2001-02-12
New York, NY | reply to valderost
I guess I'm glad I was out-of-town and didn't have to deal with it. Nevertheless, SE is a once grand lady who has turned into a bit of a dowdy dowager. |
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CylonRed
Premium,MVM
join:2000-07-06
Bloom County | reply to valderost
It may have affected more than half and they may decide that means nationwide but for me - it does not. I was surprised my wife did not mention anything till I asked her about it today and she wondered what I was talking about. |
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valderost
Here, There, Everywhere
join:2004-02-03
Boston, MA
| reply to CylonRed
I'm glad your service didn't go down, but Speakeasy themselves used the word "Nationwide"--I wasn't exaggerating. Here's the report from the system status page:
(03/17/09 05:25:18 PM) SOLVED: Nationwide Connectivity Issue
Region : All
E.T.A. : (none)
Services Affected : Voice and data services
Speakeasy is aware of a network issue affecting connectivity nation wide. We are investigating this issue and appreciate your patience.
Update: 03/17/09 06:46:25 PM
We are still experiencing issues in the NYC area. All other locations are believed to be up and passing traffic as usual. |
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CylonRed
Premium,MVM
join:2000-07-06
Bloom County
| reply to valderost
This 'nationwide' outage has not hit my house. I have been on a business trip and my wife is at home and I would 100% hear it from her if it was done and what she needed to do to get it back.
So - in short - no 'nationwide' shortage and yes - they seem to be paying the bills and our connection is still - rock solid stable... As before.
--
Brian
"It drops into your stomach like a Abrams's tank.... driven by Rosanne Barr..." A. Bourdain |
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CylonRed
Premium,MVM
join:2000-07-06
Bloom County
1 edit | reply to jonlmiller
said by jonlmiller :i've had speakeasy for years, and can't remember one like this in that time. I rememeber - Sept 11, 2001. Literally been 8 years since I had an outage that was not maintenance related for longer than 1 hour. Better than TWC for sure and better than most ISP's/providers. |
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russotto
join:2000-10-05
Collegeville, PA
| reply to androzani
said by androzani :
Still waiting for some sort of e-mail from them explaining what exactly happened.
Don't hold your breath. But with a nationwide outage like this, one possible explanation immediately comes to mind: Speakeasy failed to pay their bills. |
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androzani
@verizon.net
| reply to valderost
In our case we had a day of increasing slowness. CSR's didn't believe it was on speakeasy end. Around 8:30pm everything vanished. We weren't back up until close to 1:30am. Shocked at such an extended downtime in this day and age from a provider like speakeasy. We will begin immediately re-evaluating our relationship with them as this simply can't happen again. Still waiting for some sort of e-mail from them explaining what exactly happened. |
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valderost
Here, There, Everywhere
join:2004-02-03
Boston, MA
| reply to nycpop
said by nycpop :
The CSR wouldn't believe me at first that it seemed that they were having some sort of peering-route poisoning-infrastructure problem since HE could connect to my circuits from inside the speakeasy network.
Figures.
I had to produce several traceroutes from boxes around the world I have accounts on before he would take me seriously. Put me on hold for a minute then came back with "uhh yeah, you seem to be correct..." I've run into this in the past too. Level 1 support doesn't appear to be equipped to look at network connectivity issues. I would probably have asked the CSR to forward the ticket directly to the NOC, which is what I do when a flaky peer or circuit is dropping lots of my packets.
Anyway, Boston got reconnected after about 2-1/2 hours, as the stream of inbound spam resumed at 23:02. |
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RalphieNYC
@tmodns.net | reply to valderost
ADSL still down in NYC.
An outage for a couple of hours is understandable, but six and counting is ridiculous. |
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lorennerol
Premium
join:2003-10-29
Seattle, WA | reply to valderost
My DSL clients seem to be back up now. |
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