Topic 'Speakeasy down nationwide' in forum 'Speakeasy' - dslreports.com http://www.dslreports.com/forum/Speakeasy-down-nationwide-22085760 en Fri, 10 Feb 2012 23:31:49 EDT Fri, 10 Feb 2012 23:31:49 EDT Re: Speakeasy down nationwide http://www.dslreports.com/forum/Re-Speakeasy-down-nationwide-22227071 said by mkaishar:

Here's an update...

DSL & DSL2 services are down, but T1 is not.
Correct, I cannot recall any service outage for years now...]]> http://www.dslreports.com/forum/Re-Speakeasy-down-nationwide-22227071 Mon, 13 Apr 2009 02:29:01 EDT Re: Speakeasy down nationwide http://www.dslreports.com/forum/Re-Speakeasy-down-nationwide-22125982
Her words.]]> http://www.dslreports.com/forum/Re-Speakeasy-down-nationwide-22125982 Wed, 25 Mar 2009 11:57:24 EDT Re: Speakeasy down nationwide http://www.dslreports.com/forum/Re-Speakeasy-down-nationwide-22120050
Gordon]]> http://www.dslreports.com/forum/Re-Speakeasy-down-nationwide-22120050 Tue, 24 Mar 2009 12:19:34 EDT Re: Speakeasy down nationwide http://www.dslreports.com/forum/Re-Speakeasy-down-nationwide-22119966 http://www.dslreports.com/forum/Re-Speakeasy-down-nationwide-22119966 Tue, 24 Mar 2009 12:06:05 EDT Re: Speakeasy down nationwide http://www.dslreports.com/forum/Re-Speakeasy-down-nationwide-22119610 http://www.dslreports.com/forum/Re-Speakeasy-down-nationwide-22119610 Tue, 24 Mar 2009 10:58:40 EDT Re: Speakeasy down nationwide http://www.dslreports.com/forum/Re-Speakeasy-down-nationwide-22118346
I'm a Netshare admin so I'll continue with SE as my own personal experience is not too bad. One 20 minute downtime over several years is not bad. There are, er, *other* common broadband providers that have 20 minutes downtime several times a week.]]> http://www.dslreports.com/forum/Re-Speakeasy-down-nationwide-22118346 Tue, 24 Mar 2009 01:02:59 EDT Re: Speakeasy down nationwide http://www.dslreports.com/forum/Re-Speakeasy-down-nationwide-22114945
The csr i spoke to was willing to credit me for 7 days of outage, but that's all he can do. They want $300 for canceling, as I've just moved ( even though i've been their customer for 10+ years )

what kind of customer service is that? do they really think demanding $300 is going to make me a happy, loyal customer? why do i have to call in and complain before i get a measly 7 day credit?]]> http://www.dslreports.com/forum/Re-Speakeasy-down-nationwide-22114945 Mon, 23 Mar 2009 14:03:36 EDT Re: Speakeasy down nationwide http://www.dslreports.com/forum/Re-Speakeasy-down-nationwide-22114505
Over the past 7 days, we've spent many hours undoing and redoing our network, and I've heard more possible explanations than I care to report here. Unfortunately, even after they told me that the were sending a tech to the CO to repair something (of course, they need two days to send someone out), I came in this morning to see that nothing has changed.

So, now we have a business, brand new to Speakeasy, that has essentially minimal internet and zero phone service.

What will happen next, I'm not sure....I still haven't heard from Speakeasy as to why their "fix" didn't "fix" anything.

Oh, and supposedly large chunks of DC are seeing this same situation. Anyone else dealing with this too?]]> http://www.dslreports.com/forum/Re-Speakeasy-down-nationwide-22114505 Mon, 23 Mar 2009 12:44:44 EDT Re: Speakeasy down nationwide http://www.dslreports.com/forum/Re-Speakeasy-down-nationwide-22110191 http://www.dslreports.com/forum/Re-Speakeasy-down-nationwide-22110191 Sun, 22 Mar 2009 13:01:47 EDT Re: Speakeasy down nationwide http://www.dslreports.com/forum/Re-Speakeasy-down-nationwide-22105070
So this is my first day with speakeasy & not too happy...

I called up their tech support & was notified that they are having problems in my area. Official report:

03/20/09 12:03:30 PM Throughput and Packetloss issues in San Francisco area
Region : San Francisco
E.T.A. : (none)
Services Affected : Voice and data services
Some customers in the San Francisco area may experience slow throughput or packet loss issues. Our vendor is investigating this issue and hope to have it resolved soon. At this time we do not have an estimated time of repair.

It's been like this for over 12 hours now. Status of problem & ETA for fix have not changed..... how frustrating!

Good thing I still have my old DSL line active or i'd be dead in the water.

:huh:]]> http://www.dslreports.com/forum/Re-Speakeasy-down-nationwide-22105070 Sat, 21 Mar 2009 03:45:06 EDT Re: Speakeasy down nationwide http://www.dslreports.com/forum/Re-Speakeasy-down-nationwide-22098435 http://www.dslreports.com/forum/Re-Speakeasy-down-nationwide-22098435 Thu, 19 Mar 2009 21:48:11 EDT Re: Speakeasy down nationwide http://www.dslreports.com/forum/Re-Speakeasy-down-nationwide-22098104 http://www.dslreports.com/forum/Re-Speakeasy-down-nationwide-22098104 Thu, 19 Mar 2009 20:43:43 EDT Re: Speakeasy down nationwide http://www.dslreports.com/forum/Re-Speakeasy-down-nationwide-22098043
(03/17/09 05:25:18 PM) SOLVED: Nationwide Connectivity Issue
Region : All
E.T.A. : (none)
Services Affected : Voice and data services
Speakeasy is aware of a network issue affecting connectivity nation wide. We are investigating this issue and appreciate your patience.

Update: 03/17/09 06:46:25 PM
We are still experiencing issues in the NYC area. All other locations are believed to be up and passing traffic as usual.
]]> http://www.dslreports.com/forum/Re-Speakeasy-down-nationwide-22098043 Thu, 19 Mar 2009 20:32:16 EDT Re: Speakeasy down nationwide http://www.dslreports.com/forum/Re-Speakeasy-down-nationwide-22097922
So - in short - no 'nationwide' shortage and yes - they seem to be paying the bills and our connection is still - rock solid stable... As before.
--
Brian

"It drops into your stomach like a Abrams's tank.... driven by Rosanne Barr..." A. Bourdain]]> http://www.dslreports.com/forum/Re-Speakeasy-down-nationwide-22097922 Thu, 19 Mar 2009 20:16:24 EDT Re: Speakeasy down nationwide http://www.dslreports.com/forum/Re-Speakeasy-down-nationwide-22092689 said by jonlmiller:

i've had speakeasy for years, and can't remember one like this in that time.
I rememeber - Sept 11, 2001. Literally been 8 years since I had an outage that was not maintenance related for longer than 1 hour. Better than TWC for sure and better than most ISP's/providers.]]> http://www.dslreports.com/forum/Re-Speakeasy-down-nationwide-22092689 Wed, 18 Mar 2009 23:07:01 EDT Re: Speakeasy down nationwide http://www.dslreports.com/forum/Re-Speakeasy-down-nationwide-22088508 said by androzani :

Still waiting for some sort of e-mail from them explaining what exactly happened.
Don't hold your breath. But with a nationwide outage like this, one possible explanation immediately comes to mind: Speakeasy failed to pay their bills.]]> http://www.dslreports.com/forum/Re-Speakeasy-down-nationwide-22088508 Wed, 18 Mar 2009 10:59:18 EDT Re: Speakeasy down nationwide http://www.dslreports.com/forum/Re-Speakeasy-down-nationwide-22087721 http://www.dslreports.com/forum/Re-Speakeasy-down-nationwide-22087721 Wed, 18 Mar 2009 07:59:37 EDT Re: Speakeasy down nationwide http://www.dslreports.com/forum/Re-Speakeasy-down-nationwide-22087645 said by nycpop :

The CSR wouldn't believe me at first that it seemed that they were having some sort of peering-route poisoning-infrastructure problem since HE could connect to my circuits from inside the speakeasy network.

Figures.

I had to produce several traceroutes from boxes around the world I have accounts on before he would take me seriously. Put me on hold for a minute then came back with "uhh yeah, you seem to be correct..."I've run into this in the past too. Level 1 support doesn't appear to be equipped to look at network connectivity issues. I would probably have asked the CSR to forward the ticket directly to the NOC, which is what I do when a flaky peer or circuit is dropping lots of my packets.

Anyway, Boston got reconnected after about 2-1/2 hours, as the stream of inbound spam resumed at 23:02.]]> http://www.dslreports.com/forum/Re-Speakeasy-down-nationwide-22087645 Wed, 18 Mar 2009 07:21:06 EDT Re: Speakeasy down nationwide http://www.dslreports.com/forum/Re-Speakeasy-down-nationwide-22087375
An outage for a couple of hours is understandable, but six and counting is ridiculous. ]]> http://www.dslreports.com/forum/Re-Speakeasy-down-nationwide-22087375 Wed, 18 Mar 2009 02:52:50 EDT Re: Speakeasy down nationwide http://www.dslreports.com/forum/Re-Speakeasy-down-nationwide-22086571 http://www.dslreports.com/forum/Re-Speakeasy-down-nationwide-22086571 Tue, 17 Mar 2009 23:01:49 EDT Re: Speakeasy down nationwide http://www.dslreports.com/forum/Re-Speakeasy-down-nationwide-22086481 http://www.dslreports.com/forum/Re-Speakeasy-down-nationwide-22086481 Tue, 17 Mar 2009 22:48:45 EDT Re: Speakeasy down nationwide http://www.dslreports.com/forum/Re-Speakeasy-down-nationwide-22086228 said by TechSponge:

I think I have to start agreeing with everyone. They are no longer the company they were before Bestbuy acquired them. This outage will cause me to lose clients i sang the speakeasy praise to.
The changes started well before the Best Buy purchase. They started when Mike Apgar left and Chatterly came in. They wasted a bunch of money on WiMax, floated the idea of getting rid of DBMs, dropped support here, and started moving away from resi service.]]> http://www.dslreports.com/forum/Re-Speakeasy-down-nationwide-22086228 Tue, 17 Mar 2009 22:02:46 EDT Re: Speakeasy down nationwide http://www.dslreports.com/forum/Re-Speakeasy-down-nationwide-22086211
SPEAKEASY-I.car1.NewYork1.Level3.net [63.209.170.246]]]> http://www.dslreports.com/forum/Re-Speakeasy-down-nationwide-22086211 Tue, 17 Mar 2009 22:00:19 EDT Re: Speakeasy down nationwide http://www.dslreports.com/forum/Re-Speakeasy-down-nationwide-22086199 said by mkaishar:

Here's an update...

DSL & DSL2 services are down, but T1 is not.
Confirmed the T1 observation. But my clients on ADSL2 circuits are also up.]]> http://www.dslreports.com/forum/Re-Speakeasy-down-nationwide-22086199 Tue, 17 Mar 2009 21:58:34 EDT Re: Speakeasy down nationwide http://www.dslreports.com/forum/Re-Speakeasy-down-nationwide-22086052
DSL & DSL2 services are down, but T1 is not.]]> http://www.dslreports.com/forum/Re-Speakeasy-down-nationwide-22086052 Tue, 17 Mar 2009 21:30:27 EDT Re: Speakeasy down nationwide http://www.dslreports.com/forum/Re-Speakeasy-down-nationwide-22086036 http://www.dslreports.com/forum/Re-Speakeasy-down-nationwide-22086036 Tue, 17 Mar 2009 21:26:57 EDT Re: Speakeasy down nationwide http://www.dslreports.com/forum/Re-Speakeasy-down-nationwide-22086023
Was in the middle of a vnc session to a server at work when it dropped and no packets tracerouted beyond their peering partners. Kept getting choked up at speakeasy.whatever.above.net and speakeasy.whatever.level3.net.

The CSR wouldn't believe me at first that it seemed that they were having some sort of peering-route poisoning-infrastructure problem since HE could connect to my circuits from inside the speakeasy network.

Figures.

I had to produce several traceroutes from boxes around the world I have accounts on before he would take me seriously. Put me on hold for a minute then came back with "uhh yeah, you seem to be correct..."

heh.]]> http://www.dslreports.com/forum/Re-Speakeasy-down-nationwide-22086023 Tue, 17 Mar 2009 21:24:59 EDT Re: Speakeasy down nationwide http://www.dslreports.com/forum/Re-Speakeasy-down-nationwide-22085990 http://www.dslreports.com/forum/Re-Speakeasy-down-nationwide-22085990 Tue, 17 Mar 2009 21:19:59 EDT Re: Speakeasy down nationwide http://www.dslreports.com/forum/Re-Speakeasy-down-nationwide-22085974
For what it's worth, I've had clients with them for almost a decade and I don't remember them ever having an outage like this before. @Home/ATTBI/Comcast is another story...]]> http://www.dslreports.com/forum/Re-Speakeasy-down-nationwide-22085974 Tue, 17 Mar 2009 21:17:40 EDT Re: Speakeasy down nationwide http://www.dslreports.com/forum/Re-Speakeasy-down-nationwide-22085951 http://www.dslreports.com/forum/Re-Speakeasy-down-nationwide-22085951 Tue, 17 Mar 2009 21:14:26 EDT Re: Speakeasy down nationwide http://www.dslreports.com/forum/Re-Speakeasy-down-nationwide-22085868
These guys are at the pubs enjoying St. Patty's day while no one is monitoring the network.

But on a more serious note...these guys are going down faster than hooker on a john.]]> http://www.dslreports.com/forum/Re-Speakeasy-down-nationwide-22085868 Tue, 17 Mar 2009 20:59:00 EDT Speakeasy down nationwide http://www.dslreports.com/forum/Speakeasy-down-nationwide-22085760
I can connect to other speakeasy customers but can't get out onto the Internet through the NYC POP.]]> http://www.dslreports.com/forum/Speakeasy-down-nationwide-22085760 Tue, 17 Mar 2009 20:43:52 EDT