DrStrange
Technically feasible
Premium
join:2001-07-23
West Hartford, CT
 ·Stephouse Networks
 ·magicjack.com
·EarthLink
| A cautionary tale: NEVER ASSUME! I came home this afternoon to no Internet. It looked exactly the same as the infamous botched hardware migration last year.
I called my ISPs [Stephouse Networks] Tech support [waited about 5 seconds for a US-based tech to answer]. He checked my port status and started a trouble ticket with Covad.
What did I forget to do here? In my considerable agitation at losing sync, I jumped over conclusions and ASSUMED that since nothing had [apparently] changed on my end, the trouble must be external. I ASSUMED that there was a hardware problem at the CO [Gods forfend, another botched migration!] or trouble with the NYC access concentrator as there apparently was in California, or trouble with a DSLAM as there was in Chicago. I ASSUMED the trouble was external and didn't do the first thing I would have done if a customer reported a DSL outage: Before you call the ISP, CHECK FOR SYNC AT THE NID!
It was after I'd called Stephouse and heard that there were no other issues reported in my area [or in NYC] that I thought to check for sync at the NID. Lo and behold, there was sync! I called them back, cancelled the trouble ticket, and wiped the egg off my face.
Since I had working voice and DSL at the NID, I went back outside with a surface mount phone jack, some alligator clips and a $6 phone. I checked for dialtone at the data terminals of the splitter. Yes, we had dialtone. I went inside and checked at the DSL jack [shame on me for not testing this either!] and there was no dialtone. It turned out that the one of the wires in my 'home run' connection had failed. I switched the data wiring from GR to BY and voilà! On came the green light!
The moral of this story:
Just because you didn't touch any of your home wiring doesn't mean it won't pick some time when you least expect it to mysteriously and unobtrusively fail.
PS: Very special thanks to Stephouse for having US-based support with patience to deal with slightly neurotic IT consultants.
I think I'll go shower and get the rest of that egg off now. |
