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phuddleston
join:2009-03-18
Starkville, MS
| AT&T DSL - 200Kbps download / 350 Kbps upload
I am supposed to have the 3 Mbps download/384 Kbps download service at my house. I realize that this is not what I should always expect to have, but since I have gotten this service, I have consistently had these slow speeds. I have spent time on the phone with support and had a technician come to my house. On the phone, my line was re=provisioned multiple times and the guy who came to the house said that I had a clean line. I do not experience disconnects of the sort where the modem has to reconnect, but I do see issues on the computers we have where I will lose connectivity for some short amount of time.
If all we ever did was some quick browsing here and there, it would be less of an issue to us, but we rely on our connection a little more. I have to remote from home to work and we play a few games, too. It seems that anything that requires any amount of sync runs into problems. Remote desktop which both sends and receives information is a pain and spends most of the time locked up.
I am not sure what more to do. I have tried two different modems both with and without a router. I have tried inside the house and outside at the box on the side of the house. I always have some really slow downstream speed.
I was told by the technician that came to my house that it was something that would have to be fixed in the CO, but nothing seems to have been done.
Has anyone seen any behavior like this? I am beginning to wonder if I am just destined to have a horrible connection at my house. Cable in this town is awful, too. Any thoughts from anyone might help. I also apologize for the wall of text that I just used, as well.
Paul | |
jannyk
@pacbell.net
| I've supposedly got 'Elite' service (3-6mbps, $39 per month)) and am operating at 0.3mbps!!!
I originally signed up for dry loop last July and had super fast speed. I was out of the country for 3 months and put my service on 'hold'. I had it re-activated 2 days ago, and since then it has been miserably slow - never exceeding 400kbs and that's with an ethernet cable connection.
I have also been experiencing short periods of non connectivity - usually around 8-10pm!? All green lights on and constant but "Local Internet" access only.
I was hoping it would suddenly burst into life to avoid more frustrating calls to India, but I guess that is wishful thinking on my part and it is not going to 'self correct. So as soon as I have an hour or more to spare I'll be calling tech support. | |
LabJohn
@aol.com
| reply to phuddleston
In another Forum site, I wrote that my DSL/modem was slow and that AT&T responded the same as with you. Their system is working! I have a new modem from AT&T (Motorola 2210) and I bought a new router and wireless adapter. My Download speed went from 1,200 to 2,900 average. My Upload speed, however, is still at 155-165. My friend's sytem with the same AT&T DSL has 3,000 and way over 200. I also had an issue when I put my desktop to "sleep" and then went back online. I would always have to restart my computer. The following is what someone had sent me because this is a known issue. So far, it works. Uncheck all the root hub choices one by one (I have 4 root hubs) and save the changes. Hope it helps.
"WinXP by Default turns off USB Root Hubs to Conserve Power causing some devices not to resume correctly after Windows resumes from sleep, hibernation or computer inactivity
In the Device Manager > Universal Serial Bus Controllers > USB Root Hub > Power Management, Uncheck the box (that says, "Allow computer to turn off this device to conserve energy") . Uncheck all boxes on all root hubs.
Try this first. This is a known issue." | |
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