hurley1904
join:2008-07-06 | live chat support online and interleaving has anyone else tried their live chat support via their website. i was told that they would look into it and it would take 3-4 business days, so by tuesday we will see if it worked. | |
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 wingman99
join:2003-12-18
Bettendorf, IA | Re: live chat support online and interleaving What did you ask them to do. | |
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 | mrhuggles
join:2007-03-29
Ames, IA | Re: live chat support online and interleaving prolly to put him on fastpath | |
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hurley1904
join:2008-07-06 | yes to put me on fastpath, just wondering if anyone else has had luck with this, talking to someone online about it. the guy said he couldnt say yes or no but he would put in a request so we will see, will post with results. | |
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hurley1904
join:2008-07-06 | if anyone was wondering, it was successful. | |
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| mrhuggles
join:2007-03-29
Ames, IA | Re: live chat support online and interleaving wow, maybe the CEOs office got tired of people pestering about it and changed policy, thats really great  | |
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dispatcher21
join:2004-01-22
united state
1 edit | Reading this I went and had a chat. Tech David helped me out, he said that he would email certain people and that it should be done in a week, if it can be done to the line. Even gave me his email address to follow up with if I didnt see anything done. He said that they are in the process of setting up a system to make it easier but right now, they just email people and it goes up the ladder. | |
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chips
join:2005-07-30
Springfield, OR
| Well after a second try in live chat i got a hold of a guy that knew what i was talking about and he ask me if i was a gamer and i was like yes...(little hesitate to say no  ). Afterwards he said he was filling out a form and it would be done in a couple of days or in a week. My advise is to keep trying and make sure you tell them its a latency issue, not a internet speed issue. | |
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dispatcher21
join:2004-01-22
united state | Re: live chat support online and interleaving Well, it worked, I am now on Fastpath. Sweet. Ping times within the Qwest network are about 15ms now and highest I have seen so far outside of Qwest doing a trace route to various sites is 90ms. | |
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questionable
join:2005-10-18
Phoenix, AZ | I've really got to say that this is great to hear that it's alot easier to do this. They ae moving in the right direction at least
I'm currently on VDSL so my interleaving is 4 ms (roundtrip) I seriously doubt i need to get it done. | |
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holocron
Premium
join:2004-06-28
Minneapolis, MN | Oh, excellent...this will make my telecommuting much better. | |
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m0unds
join:2003-02-17
Albuquerque, NM | Just submitted my own request to be placed on a fastpath profile. "jerermiah" says that requests are usually processed on fridays and mondays. | |
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| smithduluth
join:2006-10-26
Duluth, MN
| Re: live chat support online and interleaving Help was no help...
help@qwest.com to me
show details 3:26 AM (14 hours ago) Reply
Hello,
I understand you have a question regarding Interleaving.
I apologize for that trouble you're having. I do apologize as we are not able to turn off interleaving.
I hope this helps. If not or if you have any further questions that we can be of help with, please feel free to reply back to us, chat with an online agent by going to www.qwhelp.com and clicking on the 'Need Help - Click for Online Agent' or to contact our Technical Support @ 1-800-247-7285 for support 24 hours a day, 7 days a week
Thank you,
Kirk
Qwest Internet Solutions | |
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| | Turbocpe
Premium
join:2001-12-22
IA | Re: live chat support online and interleaving Maybe your line/circuit is not healthy enough that Qwest feels Interleaving is necessary? | |
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| | | smithduluth
join:2006-10-26
Duluth, MN
| Re: live chat support online and interleaving said by Turbocpe  :Maybe your line/circuit is not healthy enough that Qwest feels Interleaving is necessary? My S/N is 19/17 and attenuation is 43/27, 3072/640 out of the CO. I think they just don't want to do it. | |
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dslhlpr
@qwest.net
 from:
Bronnster
| "Chatted" with the online support the other day. Said they would send the request to an engineer, and would have something back in up to 72 hrs. 72 hours came and went, decided to let it go over the weekend. Monday afternoon it was turned off. So took 6 days, but it was done. | |
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m0unds
join:2003-02-17
Albuquerque, NM
 ·Qwest.net
 ·Comcast
| It's been a week since I requested a fastpath profile, and I've still got interleaving enabled. My line is nearly error-free and has great s/n & attenuation. Guess I'll give it til Monday and decide whether I care enough about it to pursue it further. | |
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| m0unds
join:2003-02-17
Albuquerque, NM | Re: live chat support online and interleaving Spoke too soon Interleaving is disabled; I'm seeing 6ms to my first hop. | |
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chips
join:2005-07-30
Springfield, OR
1 edit | well after two weeks they finally turned off interleaving, went from 47ms to 15ms | |
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| smithduluth
join:2006-10-26
Duluth, MN | Re: live chat support online and interleaving I had better results with live help... They said next week... Email support said NO... | |
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no_one
@maricopa.edu | I really hope they are not using a true engineers time for this. hopefully a title or really low level one. As there are many things that need help interleave with very little training could be done by anyone. | |
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Bronnster
join:2007-12-05
Hazelton, ID
·Qwest.net
| Qwest is absolutely doing great when it comes to customer support. I have had nothing but good things to say about Qwest since day one. Maybe some would say I am just lucky enough to reach the right folks over there in customer service. So be it. Must be a lot of "right kind of folks working over there then. Qwest is one American patriotic Company that I'm proud to Patronize. The day they chose NOT to participate in a government wiretapping/eavesdropping unconstitutional program made me even more proud to be a customer of Qwest. Rock on Qwest!
»www.qwest.com/residential/custom···net.html | |
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| adem3311
join:2009-04-05 | Re: live chat support online website info They put me on a list and told me interleaving would be off in about 1 week. The whole process took about 1 minute
over live chat. All i had to do was tell him I wanted interleaving off, verify my information, and say thanks. | |
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Bronnster
join:2007-12-05
Hazelton, ID
·Qwest.net
1 edit | Re: live chat support online website info - Update! After 3 days (including weekend), received and email from Cindy R. Qwest Technician confirming my interleaving has been turned off. Woohoo! Now on fastpath (btw-Qwest doesn't use the term fastpath according to email.). Here are my numbers now via pingplotter showing 8ms
mod note: member personal information removed as per member's request. | |
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Qwestuser
@qwest.net | Do these stats look good enough to have interleaving turned off?
Current Noise Margin: 11.0 dB 11.0 dB
Current Attenuation: 40.5 dB 21.0 dB
Thanks | |
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| hurley1904
join:2008-07-06 | Re: live chat support online and interleaving you might have trouble without interleaving qwestuser... | |
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| | SpcSubby
join:2008-06-18
Albuquerque, NM
3 edits | Re: live chat support online and interleaving Do my stats look good enough to turn interleaving off? I have 12Meg fttn service. These high pings are killing me.
Max Allowed Speed (kbps) 12123 894
SN Margin (dB) 11.90 11.40
Line Attenuation (dB) 26.20 14.30
and here is my line quality test results. | |
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qwestuser
@qwest.net
| Do you think Im right on the edge of it working? Would it be worth it to at least try?
If it didnt work good I would assume the number of errors would go up correct?
I play alot of fps games and it would be great if I could cut my ping time by 30ms.
Thanks. | |
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mathyou
join:2002-01-03
Minneapolis, MN | I used live chat on March 31. I was told it would take about 5 days. It is still on, but I am hopeful. | |
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| mathyou
join:2002-01-03
Minneapolis, MN | Re: live chat support online and interleaving Interleaving was turned off as of Thursday for me. I'm loving my new pings. | |
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Neusicle
join:2008-11-26
Midway City, CA
| said by hurley1904 :has anyone else tried their live chat support via their website. i was told that they would look into it and it would take 3-4 business days, so by tuesday we will see if it worked. Can some one help or tell me how to se up my small network.I have a M1000 modem only first and a wt704wg second.. do i use dynamic routing? | |
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jasonki32
join:2002-05-18
Minneapolis, MN | I just put in a request to be put on fast path. He ran some tests and to check in a week. So we will see what happens. | |
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jasonki32
join:2002-05-18
Minneapolis, MN | Just switched over to fast path today. Took two days. I am impressed. | |
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| SpcSubby
join:2008-06-18
Albuquerque, NM
| Re: live chat support online and interleaving Sweet, just took 3 days to get fastpath going! first hop down to 4ms. My SNR dropped down but its still ok...
Max Allowed Speed (kbps) 11520 892
SN Margin (dB) 9.50 11.00
Line Attenuation (dB) 26.30 14.30
CRC Errors 208 0
and here is another line quality test now that fastpath is on...
»/linequality/nil/2511508 | |
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| | smithduluth
join:2006-10-26
Duluth, MN
2 edits | Re: live chat support online and interleaving My interleaving got removed today... My first hop went from 45ms to 6ms according to pingplotter. SNR dropped only slightly from 17/19 to 15/16. | |
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