Bronnster
join:2007-12-05
Hazelton, ID
 ·Qwest.net
1 edit | reply to hurley1904
Re: live chat support online and interleaving
Update:
Seems Qwest has taken it upon themselves to turn my interleaving back on. I have to say, i'm dissappointed that they would choose to do so, when in fact it was an improvement to my gaming and video streaming on Hulu and You tube.
before with interleaving off:
now with it back on  :
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mrhuggles
join:2007-03-29
Ames, IA | email the CEOs office including your connection stats and ask them to turn it back off |
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fart_plume
@qwest.net
| reply to Bronnster
said by bleagh  :Actually my Motorola 3347 still says interleaved, but my first hop pings are now 6 seconds. My Actiontec M1000 doesn't say anything about fastpath or interleave, but I did get some RS FEC errors on it yesterday. And first hop pings are still 6 seconds. My 3347 says "Data Path - Fast" with interleave off an similar first hop (5ms). Try a reboot maybe? I've got an M1000 in the closet but haven't tried it yet.
said by Bronnster :Update: Seems Qwest has taken it upon themselves to turn my interleaving back on. I have to say, i'm dissappointed that they would choose to do so, when in fact it was an improvement to my gaming and video streaming on Hulu and You tube. before with interleaving off: I was warned that any equipment work on the neighborhood lines or DSLAM would result in interleave being automatically restored, as the techs have no way of knowing which lines are using it and which are not. You might just try through Live Chat again...I doubt it was done on purpose. |
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Bronnster
join:2007-12-05
Hazelton, ID
·Qwest.net
| I was warned that any equipment work on the neighborhood lines or DSLAM would result in interleave being automatically restored, as the techs have no way of knowing which lines are using it and which are not. You might just try through Live Chat again...I doubt it was done on purpose. Thx for the heads up on that. I forwarded an email. Here is to hoping I have it returned to fastpath. |
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MSauk
MSauk
Premium
join:2002-01-17
Sandy, UT | any more updates from people who asked for it?
Mine has not happened yet, and hopefully by friday (7 days from initial contact) it will be turned on.
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Bronnster
join:2007-12-05
Hazelton, ID | reply to Bronnster
Interleaving turned off again. Back on Fastpath. Thank you Qwest.
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MSauk
MSauk
Premium
join:2002-01-17
Sandy, UT
·Qwest.net
 ·Vonage
 ·Verizon BroadbandA..
 ·surpasshosting
 ·Comcast
| reply to hurley1904
so when should I contact them again? Friday? That would have given them around 5 business days...
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Rob_EE
join:2009-08-10
Ogden, UT
1 edit | reply to hurley1904
I talked to the Live Chat support today, and was told that Qwest policy changed once again. He says that they no longer allow interleaving to be disabled. The tech I talked to was Craig and employee ID was CR2.
I wrote an email to his supervisor, explaining how important it is to allow customers to disable interleaving. With interleaving on, DSL just does not compare to cable when they are both available over quality lines.
If Qwest policy will not allow interleaving to be removed, then they lost a customer.
EDIT: UPDATE: >> The Live Chat manager forwarded my email explaining my reasons for wanting fast path to engineering. Less than 12 hours after writing my email to the manager, my interleaving was turned off. This resulted in a 30ms lower ping at the same bandwidth I'd been provisioned and using.
It is still possible to have interleave removed, but the overall company policy is to deny requests as of the time I write this. |
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MSauk
MSauk
Premium
join:2002-01-17
Sandy, UT | I don't know what is going on, but I have YET to have this turned off or even told if I can!!!
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MSauk
MSauk
Premium
join:2002-01-17
Sandy, UT
·Qwest.net
·Vonage
·Verizon BroadbandA..
·surpasshosting
·Comcast
| reply to hurley1904
well after 23 minutes on the phone, it looks like I got it turned on! 
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mrhuggles
join:2007-03-29
Ames, IA | on or off? |
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MSauk
MSauk
Premium
join:2002-01-17
Sandy, UT | it is on now (fast path). The pings are great! Lost a little bit of speed but pings to a server I play on is 60 something intead of 90
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SMCinAZ
Premium
join:2000-11-29
Glendale, AZ
clubs: | reply to hurley1904
Put in my request for both lines...will see what happens. 27ms to the first hop is lousy and worse than Cox cable by far. |
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CTS_AE
join:2008-06-09
Bend, OR
| reply to hurley1904
B4 Interleaving |
But really excited that while they are also out here they will be switching us over to 7 mbps  w00t
This is better than Christmas for me
You guys cry about pings like 40 and I have never seen 40 in my life : ((
I'm glad to see google coming out @ around 70 for me right now, but the main thing that matters is gaming : )
And for gaming right now, to end up on a 70 server would be near impossible, I normally settle with 90-150 anything above 150 i wont play, but anything near 150 is cutting it...
Cant wait though to see faster pings and hopefully this will attract way more people to my FPS server I'm running.
Also btw @ the person that said they need it for streaming... why would you ever need good ping for streaming?
Oh yeah, they also asked the reason why I wanted to do this,
said by Qwest Tech :
CTS_AE > I was also wondering if you knew anything about interleaving ?
Hidden Tech > yes we do that
CTS_AE > I run a first person shooter server so ping times are essential
CTS_AE > I of course don't have it on right now with the speed tests
CTS_AE > but are there down sides to having interleaving turned off? and if so what are they?
Hidden Tech > not that I know off, helps with pings
Hidden Tech > of
CTS_AE > and can I turn interleaving off/on or do you guys have to do that
Hidden Tech > not at this time I do not think they do
CTS_AE > because I would like to try having it turned off
CTS_AE > and see what differences I get in ping latency
Hidden Tech > checking if we really can
Hidden Tech > There is an Interleaving function that is added to your line as an error correction method to increase the overall stability of your service. We can test removing that error correction step from your line and see if that helps with any issues you may be having. If that change decreases the stability, our engineering team will need to turn it back on again, but we can give it a try. It takes about a week to process that request. Should I proceed with that request?
CTS_AE > Please do : )
Hidden Tech > and what explanation shall I give for this wanting to happen
CTS_AE > Runs First Person Shooter Server, also FPS gamer, ping matters. Also pings best @ 68 - 150, 150 is not acceptable
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CTS_AE
join:2008-06-09
Bend, OR
| reply to hurley1904
Here's W/o Interleaving : ) |
15 ms is a pretty good percent of what I was getting, but when compared to pings around 100 - 150, it's not much lol (still a good percent... but yeah..). I was hoping it'd cut those in half, but that's not a reality.
for people that get like 30-45 ping and they get 15 ms knocked off that's a pretty good percentage there for them.
What's jttr? |
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NightOwl78
join:2001-06-27
Cedar City, UT | reply to hurley1904
Would my line have a chance at it?
SNR Margin 15.0 dB/11.0 dB
Attenuation 33.3 dB/21.0 dB |
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knkayotte
join:2001-02-02
Camp Verde, AZ
·Qwest.net
·Packet8
| said by NightOwl78 :Would my line have a chance at it? SNR Margin 15.0 dB/11.0 dB Attenuation 33.3 dB/21.0 dB Almost identical to my stats, I have interleave turned off without any issues. |
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NightOwl78
join:2001-06-27
Cedar City, UT
| reply to hurley1904
I'm crossing my fingers here.
Date/Time: 10/1/2009 3:52:47 PM
Problem : Want to get Interleave turned off.
Tech Kathie > Thank you for contacting Qwest QuickAssist for broadband technical support. All technical support chats may be recorded and used for training purposes. My name is Kathie and I am in Boise. While I review the issue you entered in to us today, can you verify your first and last name as well as the DSL telephone number please?
Josh > Josh 435*******
Tech Kathie > 2
Tech Kathie > I apologize for the issue you are having. That is something I can help you with and I'll attempt to get this resolved for you as quickly as possible. Give me just a few moments to look up the account and gather all the information I need. While you are waiting may I have your e-mail address so you could rate our performance if asked?
Josh > ******@hotmail.com
Tech Kathie > Why did you want interleaving turned off?
Josh > adds too much latency in online gaming.
Tech Kathie > There is an Interleaving function that is added to your line as an error correction method to increase the overall stability of your service. We can test removing that error correction step from your line and see if that helps with any issues you may be having. If that change decreases the stability, our engineering team will need to turn it back on again, but we can give it a try. It takes about a week to process that request. Should I proceed with that request?
Josh > yes that sounds good. i would like to try.
Tech Kathie > Ok, I will send the request in. We can send an email when it has been completed
Josh > that would be great. thank you so much.
Tech Kathie > Is there anything else I can assist you with today such as setting up additional computers or email addresses, wireless connectivity, adding security software, or static ips?
Josh > nope you've been a big help. thanks for your time today.
Tech Kathie > It has been a pleasure working with you today! Thanks for choosing Qwest. Please bookmark www.qwhelp.com for assistance with all of your broadband questions and to download Quick Care if you want.
Order all of your new services such as Direct TV, Cellular Service, VOIP, or phone line services at »www.qwest.com/referral. Use the reference code of 'kapete6' to receive the best deals and latest promotions we have for you right now.
Again, my name is Kathie and my tech id is KAP. I can provide you with a ticket number for our chat today if you would like. Thank you for choosing Qwest Quick Assist and have a wonderful day! |
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cyloria
join:2009-11-20
Loveland, CO
| I play World Of Warcraft in the Number one guild on my server...also top 200 guild in the world and top 100 in the US...so i need to be competitive and my ms stays between 180-290..This is problem for me...I have read about interleaving, I thought from what i had read before that it would make a very significant change to my MS. I talked to a tech he said 200 MS is good.  me being a gamer knows that is not true. I do fear having unstable connection and dc'ing also, but at the same time my gaming performance needs to increase fast. I have allready started looking into other internet providers. Although i have been with qwest for 11 years and don't really want to change. my area code is 80538 |
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nonymous
join:2003-09-08
Glendale, AZ
| reply to hurley1904
Online chat can remove interleaving which is about 20 to 30 ms. Just say you need it removed I never even gave a reason.
Post a couple traceroutes to the servers you are using as 150 -180 sounds high even with interleaving. Either they are far away or some odd routing going on. |
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