live chat support online and interleaving in Qwest http://www.dslreports.com/forum/r22103593 en Sat, 28 Nov 2009 15:22:06 EDT Sat, 28 Nov 2009 15:22:06 EDT Re: live chat support online and interleaving http://www.dslreports.com/forum/remark,23372328 nonymous : Online chat can remove interleaving which is about 20 to 30 ms. Just say you need it removed I never even gave a reason.

Post a couple traceroutes to the servers you are using as 150 -180 sounds high even with interleaving. Either they are far away or some odd routing going on. ]]> http://www.dslreports.com/forum/remark,23372328 Fri, 20 Nov 2009 18:39:46 EDT Re: live chat support online and interleaving http://www.dslreports.com/forum/remark,23370364 cyloria : I play World Of Warcraft in the Number one guild on my server...also top 200 guild in the world and top 100 in the US...so i need to be competitive and my ms stays between 180-290..This is problem for me...I have read about interleaving, I thought from what i had read before that it would make a very significant change to my MS. I talked to a tech he said 200 MS is good. :huh: me being a gamer knows that is not true. I do fear having unstable connection and dc'ing also, but at the same time my gaming performance needs to increase fast. I have allready started looking into other internet providers. Although i have been with qwest for 11 years and don't really want to change. my area code is 80538]]> http://www.dslreports.com/forum/remark,23370364 Fri, 20 Nov 2009 12:43:57 EDT Re: live chat support online and interleaving http://www.dslreports.com/forum/remark,23115565 NightOwl78 : I'm crossing my fingers here.

Date/Time: 10/1/2009 3:52:47 PM
Problem : Want to get Interleave turned off.

Tech Kathie > Thank you for contacting Qwest QuickAssist for broadband technical support. All technical support chats may be recorded and used for training purposes. My name is Kathie and I am in Boise. While I review the issue you entered in to us today, can you verify your first and last name as well as the DSL telephone number please?

Josh > Josh 435*******

Tech Kathie > 2

Tech Kathie > I apologize for the issue you are having. That is something I can help you with and I'll attempt to get this resolved for you as quickly as possible. Give me just a few moments to look up the account and gather all the information I need. While you are waiting may I have your e-mail address so you could rate our performance if asked?

Josh > ******@hotmail.com

Tech Kathie > Why did you want interleaving turned off?

Josh > adds too much latency in online gaming.

Tech Kathie > There is an Interleaving function that is added to your line as an error correction method to increase the overall stability of your service. We can test removing that error correction step from your line and see if that helps with any issues you may be having. If that change decreases the stability, our engineering team will need to turn it back on again, but we can give it a try. It takes about a week to process that request. Should I proceed with that request?

Josh > yes that sounds good. i would like to try.

Tech Kathie > Ok, I will send the request in. We can send an email when it has been completed

Josh > that would be great. thank you so much.

Tech Kathie > Is there anything else I can assist you with today such as setting up additional computers or email addresses, wireless connectivity, adding security software, or static ips?

Josh > nope you've been a big help. thanks for your time today.

Tech Kathie > It has been a pleasure working with you today! Thanks for choosing Qwest. Please bookmark www.qwhelp.com for assistance with all of your broadband questions and to download Quick Care if you want.

Order all of your new services such as Direct TV, Cellular Service, VOIP, or phone line services at »www.qwest.com/referral. Use the reference code of 'kapete6' to receive the best deals and latest promotions we have for you right now.

Again, my name is Kathie and my tech id is KAP. I can provide you with a ticket number for our chat today if you would like. Thank you for choosing Qwest Quick Assist and have a wonderful day!]]> http://www.dslreports.com/forum/remark,23115565 Thu, 01 Oct 2009 17:07:03 EDT Re: live chat support online and interleaving http://www.dslreports.com/forum/remark,23115386 knkayotte :
said by NightOwl78 See Profile :

Would my line have a chance at it?

SNR Margin 15.0 dB/11.0 dB

Attenuation 33.3 dB/21.0 dB
Almost identical to my stats, I have interleave turned off without any issues. ]]> http://www.dslreports.com/forum/remark,23115386 Thu, 01 Oct 2009 16:42:21 EDT Re: live chat support online and interleaving http://www.dslreports.com/forum/remark,23115018 NightOwl78 : Would my line have a chance at it?

SNR Margin 15.0 dB/11.0 dB

Attenuation 33.3 dB/21.0 dB ]]> http://www.dslreports.com/forum/remark,23115018 Thu, 01 Oct 2009 15:39:21 EDT Re: live chat support online and interleaving http://www.dslreports.com/forum/remark,23013165 CTS_AE : So it seems that it just cuts a consistent rate of 15 ms off of people's ping times and I thought it was going to be a percentage, but I guess a consistent time makes plenty of sense.

15 ms is a pretty good percent of what I was getting, but when compared to pings around 100 - 150, it's not much lol (still a good percent... but yeah..). I was hoping it'd cut those in half, but that's not a reality.

for people that get like 30-45 ping and they get 15 ms knocked off that's a pretty good percentage there for them.

What's jttr?
Click for full size
Here's W/o Interleaving : )
]]> http://www.dslreports.com/forum/remark,23013165 Sat, 12 Sep 2009 15:21:48 EDT Re: live chat support online and interleaving http://www.dslreports.com/forum/remark,23004469 CTS_AE : I had a chat with them and they said that a tech would be out here Friday on their normal routine to see if our line could handle it, so hoping for the best tomorrow : )

But really excited that while they are also out here they will be switching us over to 7 mbps :D w00t

This is better than Christmas for me :)

You guys cry about pings like 40 and I have never seen 40 in my life : ((

I'm glad to see google coming out @ around 70 for me right now, but the main thing that matters is gaming : )
And for gaming right now, to end up on a 70 server would be near impossible, I normally settle with 90-150 anything above 150 i wont play, but anything near 150 is cutting it...
Cant wait though to see faster pings :D and hopefully this will attract way more people to my FPS server I'm running.

Also btw @ the person that said they need it for streaming... why would you ever need good ping for streaming?

Oh yeah, they also asked the reason why I wanted to do this,
said by Qwest Tech :

CTS_AE > I was also wondering if you knew anything about interleaving ?

Hidden Tech > yes we do that

CTS_AE > I run a first person shooter server so ping times are essential

CTS_AE > I of course don't have it on right now with the speed tests

CTS_AE > but are there down sides to having interleaving turned off? and if so what are they?

Hidden Tech > not that I know off, helps with pings

Hidden Tech > of

CTS_AE > and can I turn interleaving off/on or do you guys have to do that

Hidden Tech > not at this time I do not think they do

CTS_AE > because I would like to try having it turned off

CTS_AE > and see what differences I get in ping latency

Hidden Tech > checking if we really can

Hidden Tech > There is an Interleaving function that is added to your line as an error correction method to increase the overall stability of your service. We can test removing that error correction step from your line and see if that helps with any issues you may be having. If that change decreases the stability, our engineering team will need to turn it back on again, but we can give it a try. It takes about a week to process that request. Should I proceed with that request?

CTS_AE > Please do : )

Hidden Tech > and what explanation shall I give for this wanting to happen

CTS_AE > Runs First Person Shooter Server, also FPS gamer, ping matters. Also pings best @ 68 - 150, 150 is not acceptable

Click for full size
B4 Interleaving
]]> http://www.dslreports.com/forum/remark,23004469 Thu, 10 Sep 2009 20:16:43 EDT Re: live chat support online and interleaving http://www.dslreports.com/forum/remark,22990325 SMCinAZ : Put in my request for both lines...will see what happens. 27ms to the first hop is lousy and worse than Cox cable by far.]]> http://www.dslreports.com/forum/remark,22990325 Tue, 08 Sep 2009 12:32:55 EDT Re: live chat support online and interleaving http://www.dslreports.com/forum/remark,22852803 MSauk : it is on now (fast path). The pings are great! Lost a little bit of speed but pings to a server I play on is 60 something intead of 90
--
801 Images]]> http://www.dslreports.com/forum/remark,22852803 Tue, 11 Aug 2009 23:35:55 EDT Re: live chat support online and interleaving http://www.dslreports.com/forum/remark,22852020 mrhuggles : on or off?]]> http://www.dslreports.com/forum/remark,22852020 Tue, 11 Aug 2009 20:47:34 EDT Re: live chat support online and interleaving http://www.dslreports.com/forum/remark,22850361 MSauk : well after 23 minutes on the phone, it looks like I got it turned on! :)
--
801 Images
Click for full size
]]> http://www.dslreports.com/forum/remark,22850361 Tue, 11 Aug 2009 15:20:54 EDT Re: live chat support online and interleaving http://www.dslreports.com/forum/remark,22850023 MSauk : I don't know what is going on, but I have YET to have this turned off or even told if I can!!!
--
801 Images]]> http://www.dslreports.com/forum/remark,22850023 Tue, 11 Aug 2009 14:14:08 EDT Re: live chat support online and interleaving http://www.dslreports.com/forum/remark,22842436 Rob_EE : I talked to the Live Chat support today, and was told that Qwest policy changed once again. He says that they no longer allow interleaving to be disabled. The tech I talked to was Craig and employee ID was CR2.

I wrote an email to his supervisor, explaining how important it is to allow customers to disable interleaving. With interleaving on, DSL just does not compare to cable when they are both available over quality lines.

If Qwest policy will not allow interleaving to be removed, then they lost a customer.

EDIT: UPDATE: >> The Live Chat manager forwarded my email explaining my reasons for wanting fast path to engineering. Less than 12 hours after writing my email to the manager, my interleaving was turned off. This resulted in a 30ms lower ping at the same bandwidth I'd been provisioned and using.

It is still possible to have interleave removed, but the overall company policy is to deny requests as of the time I write this.]]> http://www.dslreports.com/forum/remark,22842436 Mon, 10 Aug 2009 06:17:53 EDT Re: live chat support online and interleaving http://www.dslreports.com/forum/remark,22821468 MSauk : so when should I contact them again? Friday? That would have given them around 5 business days...
--
801 Images
]]> http://www.dslreports.com/forum/remark,22821468 Wed, 05 Aug 2009 19:36:58 EDT Re: live chat support online and interleaving http://www.dslreports.com/forum/remark,22819885 Bronnster : Interleaving turned off again. Back on Fastpath. Thank you Qwest.
]]> http://www.dslreports.com/forum/remark,22819885 Wed, 05 Aug 2009 15:00:50 EDT Re: live chat support online and interleaving http://www.dslreports.com/forum/remark,22817148 MSauk : any more updates from people who asked for it?

Mine has not happened yet, and hopefully by friday (7 days from initial contact) it will be turned on.
--
801 Images]]> http://www.dslreports.com/forum/remark,22817148 Wed, 05 Aug 2009 01:04:10 EDT Re: live chat support online and interleaving http://www.dslreports.com/forum/remark,22806132 Bronnster :
I was warned that any equipment work on the neighborhood lines or DSLAM would result in interleave being automatically restored, as the techs have no way of knowing which lines are using it and which are not. You might just try through Live Chat again...I doubt it was done on purpose.
Thx for the heads up on that. I forwarded an email. Here is to hoping I have it returned to fastpath.]]> http://www.dslreports.com/forum/remark,22806132 Mon, 03 Aug 2009 10:04:23 EDT Re: live chat support online and interleaving http://www.dslreports.com/forum/remark,22803784 anon :
said by bleagh See Profile :

Actually my Motorola 3347 still says interleaved, but my first hop pings are now 6 seconds.

My Actiontec M1000 doesn't say anything about fastpath or interleave, but I did get some RS FEC errors on it yesterday. And first hop pings are still 6 seconds.
My 3347 says "Data Path - Fast" with interleave off an similar first hop (5ms). Try a reboot maybe? I've got an M1000 in the closet but haven't tried it yet.

said by Bronnster See Profile :

Update:
Seems Qwest has taken it upon themselves to turn my interleaving back on. I have to say, i'm dissappointed that they would choose to do so, when in fact it was an improvement to my gaming and video streaming on Hulu and You tube.
before with interleaving off:
I was warned that any equipment work on the neighborhood lines or DSLAM would result in interleave being automatically restored, as the techs have no way of knowing which lines are using it and which are not. You might just try through Live Chat again...I doubt it was done on purpose.]]> http://www.dslreports.com/forum/remark,22803784 Sun, 02 Aug 2009 18:28:12 EDT Re: live chat support online and interleaving http://www.dslreports.com/forum/remark,22801738 mrhuggles : email the CEOs office including your connection stats and ask them to turn it back off]]> http://www.dslreports.com/forum/remark,22801738 Sun, 02 Aug 2009 06:02:29 EDT Re: live chat support online and interleaving http://www.dslreports.com/forum/remark,22801366 Bronnster : Update:
Seems Qwest has taken it upon themselves to turn my interleaving back on. I have to say, i'm dissappointed that they would choose to do so, when in fact it was an improvement to my gaming and video streaming on Hulu and You tube.
before with interleaving off:

now with it back on :( :
]]> http://www.dslreports.com/forum/remark,22801366 Sun, 02 Aug 2009 01:39:41 EDT Re: live chat support online and interleaving http://www.dslreports.com/forum/remark,22799550 bleagh : Looks like I spoke a bit too soon in my post about my Actiontec M1000.

I stated that it was pretty much the same as the Motorola 3347, but then yesterday I got quite a few errors.

37 Near End CRC errors,
52 Far End CRC errors,
136 Near End FEC.

So after more than a week with only 3-5 errors a day, the M1000 did have a little burst of errors. Not as bad as when it was on full interleaving, but the Motorola 3347 never does it at all (3347 just gets 3-5 CRC errors a day, never much more than that).

So still not real bad with the M1000, but not as good as the 3347.]]> http://www.dslreports.com/forum/remark,22799550 Sat, 01 Aug 2009 15:23:42 EDT Re: live chat support online and interleaving http://www.dslreports.com/forum/remark,22799512 bleagh : Actually my Motorola 3347 still says interleaved, but my first hop pings are now 6 seconds.

My Actiontec M1000 doesn't say anything about fastpath or interleave, but I did get some RS FEC errors on it yesterday. And first hop pings are still 6 seconds.]]> http://www.dslreports.com/forum/remark,22799512 Sat, 01 Aug 2009 15:14:05 EDT Re: live chat support online and interleaving http://www.dslreports.com/forum/remark,22795237 anon :
said by MSauk See Profile :

by the way how will I know when I am on fastpath?
If you run a speed test it should be obvious. Log into the modem via browser and under Data Path on the DSL Status page you'll see "Fast" as opposed to "Interleave".

I requested interleave to be turned off on 7.20 and it was turned off today. Pings to various servers show an average of 25ms versus 60ms with interleave. Not as dramatic as I was hoping but a good improvement.

DSL Status

Numbers are essentially identical to those with interleave enabled:

DSL Statistics

Line State Up
Modulation ADSL2+
Data Path Fast


Downstream Upstream
Max Allowed Speed (kbps) 12124 892
SN Margin (dB) 23.00 10.40
Line Attenuation (dB) 7.80 4.90
CRC Errors 0 0

]]> http://www.dslreports.com/forum/remark,22795237 Fri, 31 Jul 2009 14:42:50 EDT Re: live chat support online and interleaving http://www.dslreports.com/forum/remark,22794986 MSauk : by the way how will I know when I am on fastpath?]]> http://www.dslreports.com/forum/remark,22794986 Fri, 31 Jul 2009 13:56:00 EDT Re: live chat support online and interleaving http://www.dslreports.com/forum/remark,22790041 MSauk : Just had my chat with them and the tech said it would take around a week to have the tests done by the tech's to make sure my line could handle it.

So we will see if it can
--
801 Images]]> http://www.dslreports.com/forum/remark,22790041 Thu, 30 Jul 2009 14:54:03 EDT Re: live chat support online and interleaving http://www.dslreports.com/forum/remark,22789294 bleagh : Hi,
I finally decided to try my Actiontec M1000 with my no interleave connection. And so far it seems to work pretty much the same as the Motorola 3347.

With interleaving, the M1000 would get a bunch of RS FEC errors. These would come in bunches, meaning it would get a whole bunch in like a minute or so, then not get any for a day or two (or even longer). I was afraid that these would turn into CRC Errors after interleaving was turned off, but it doesn't appear to be the case.

Currently the M1000 gets pretty much the same number or CRC Errors as the Motorola 3347 did (usually like 2-6 a day).

Overall, my connection now actually seems BETTER than it did when I had interleaving...]]> http://www.dslreports.com/forum/remark,22789294 Thu, 30 Jul 2009 12:52:36 EDT Re: live chat support online and interleaving http://www.dslreports.com/forum/remark,22717247 knkayotte : Sounds like old info. Heard that back a few years ago.]]> http://www.dslreports.com/forum/remark,22717247 Thu, 16 Jul 2009 11:00:45 EDT Re: live chat support online and interleaving http://www.dslreports.com/forum/remark,22707864 azzonie : Cekowalski got the standard response. I would not give up because one person said it is not going to happen. It can and will happen if you are persistent enough. I have had interleave removed for around 4 years on my Qwest line. They are not going to revert it back just because some teir one tech said so. Qwest does not seem to give teir 1 techs any more info then they have to. ]]> http://www.dslreports.com/forum/remark,22707864 Tue, 14 Jul 2009 17:32:49 EDT Re: live chat support online and interleaving http://www.dslreports.com/forum/remark,22696843 dispatcher21 : I will be keeping an eye on my connection. If it is true and they turn me back to interleave, I am going to be very unhappy and will be leaving Qwest. I game a lot online and being put on fast path has shown an imporvement, slight, but sill an improvement. ]]> http://www.dslreports.com/forum/remark,22696843 Sun, 12 Jul 2009 22:14:29 EDT Re: live chat support online and interleaving http://www.dslreports.com/forum/remark,22677547 anon : I was just told that Qwest is no longer removing interleaving, after testing in some markets. This was from an online chat. The guy (Randy) seemed pretty certain.

Tech Randy(Thu Jul 09 2009 01:21:07 GMT-0600 (Mountain Daylight Time))>

you know how rumors are, they did do temp testing, and decided it was not worth it to remove it.

Tech Randy(Thu Jul 09 2009 01:21:45 GMT-0600 (Mountain Daylight Time))>

they did testing in markets, they did not set it to remove. and they are moving those back to interleaving. ]]> http://www.dslreports.com/forum/remark,22677547 Thu, 09 Jul 2009 07:06:42 EDT Re: live chat support online and interleaving http://www.dslreports.com/forum/remark,22654316 anon : I kept my online request very simple and it went smoothly. Almost cut and paste. Think I wrote less than a few sentences for the request. Just what I was requesting. ]]> http://www.dslreports.com/forum/remark,22654316 Sat, 04 Jul 2009 16:02:00 EDT Re: live chat support online and interleaving http://www.dslreports.com/forum/remark,22654219 spoda : Thank you for the reply. I do play a lot of FPS games online and have always loved the consistency of my Qwest connection. I would like to lower my latency, though, so maybe I will chat with them and see if they will switch me. Thanks.]]> http://www.dslreports.com/forum/remark,22654219 Sat, 04 Jul 2009 15:25:35 EDT Re: live chat support online and interleaving http://www.dslreports.com/forum/remark,22641289 dynodb :
said by spoda See Profile :

I take that as a no......
Interleaving is beneficial in dealing with errors; however your stats are good and you don't seem to be getting a lot of errors. You'd probably be OK on fast path, though it's going to be up to Qwest whether they change it.

In general, unless you're doing something that is adversely affected by an extra 32ms latency (gaming mostly), there's no real benefit to fast path.]]> http://www.dslreports.com/forum/remark,22641289 Wed, 01 Jul 2009 18:12:36 EDT Re: live chat support online and interleaving http://www.dslreports.com/forum/remark,22641112 spoda : I take that as a no......]]> http://www.dslreports.com/forum/remark,22641112 Wed, 01 Jul 2009 17:41:34 EDT Re: live chat support online and interleaving http://www.dslreports.com/forum/remark,22575232 spoda : Here are my stats. Do you guys think my line could support fast path?

VPI: 0
VCI: 32
DSL Mode Setting: MMODE
DSL Negotiated Mode: G.DMT
Connection Status: Showtime
Speed (down/up): 3072 / 640 Kbps
Number of Retrains: 1
Number of Retrains Elapsed Time: 145 Hours 14 Mins 59 Secs
ATM QoS class: UBR
Near End CRC Errors (I/F) : 1/0
Far End CRC Errors (I/F) : 0/0
Near End CRC(Within last 30 mins)(I/F) : 0/0
Far End CRC(Within last 30 mins)(I/F) : 0/0
Near End RS FEC (I/F) : 340/0
Far End RS FEC (I/F) : 6574/0
Near End FEC(Within last 30 mins)(I/F) : 0/0
Far End FEC(Within last 30 mins)(I/F) : 0/0
Discarded Packets(Within last 30 mins): 0
SNR Margin (Downstream/Upstream): 15/18
Attenuation (Downstream/Upstream): 50/31

Spoda]]> http://www.dslreports.com/forum/remark,22575232 Thu, 18 Jun 2009 21:42:30 EDT Re: live chat support online and interleaving http://www.dslreports.com/forum/remark,22535173 anon : Had time to check. No errors yet so should be ok. Coming from the VDSL offering it should be fine anyways. The line had been conditioned for VDSL internet and TV.]]> http://www.dslreports.com/forum/remark,22535173 Thu, 11 Jun 2009 15:19:03 EDT Re: live chat support online and interleaving http://www.dslreports.com/forum/remark,22533717 anon : Interleaved removed see how it is working later. Seems ok right now.]]> http://www.dslreports.com/forum/remark,22533717 Thu, 11 Jun 2009 11:28:12 EDT Re: live chat support online and interleaving http://www.dslreports.com/forum/remark,22530582 Cjaiceman :
said by no_one :
Improvement really depends on what you are using the dsl for. Qwest is correct in that most normal users will not notice any change with interleave removed. Plus as in your case a possible negative.
My suggestion is if you are unsure what interleave does and what latency is you probably do not need it removed. Your connection with general use will not noticeably be different.
Had mine turned off today and noticed the connection is much closer to my Comcast (which is really good). Definitely a positive impact here. Now we just need the VDSL2 and we are good.


--
Duct tape is like The Force – it has a light side and a dark side, and it binds the Universe together]]> http://www.dslreports.com/forum/remark,22530582 Wed, 10 Jun 2009 20:13:27 EDT Re: live chat support online and interleaving http://www.dslreports.com/forum/remark,22503421 anon :
said by Ltapilot See Profile :

I have asked to be reverted back to interleave. After having fast path for about 2 weeks my numbers are failing and I havd seen no improvement in my service. YMMV
Data Path Fast
Downstream Upstream
Max Allowed Speed (kbps) 1536 896
SN Margin (dB) 17.50 10.00
Line Attenuation (dB) 50.50 29.00
CRC Errors 535 12
Improvement really depends on what you are using the dsl for. Qwest is correct in that most normal users will not notice any change with interleave removed. Plus as in your case a possible negative.
My suggestion is if you are unsure what interleave does and what latency is you probably do not need it removed. Your connection with general use will not noticeably be different. ]]> http://www.dslreports.com/forum/remark,22503421 Fri, 05 Jun 2009 17:26:11 EDT Re: live chat support online and interleaving http://www.dslreports.com/forum/remark,22503381 anon : Online chat went well for me also. See what happens next week.]]> http://www.dslreports.com/forum/remark,22503381 Fri, 05 Jun 2009 17:19:09 EDT Re: live chat support online and interleaving http://www.dslreports.com/forum/remark,22477833 Cjaiceman : I contacted Qwest online support today to see if I could get interleaving turned off and...

said by Qwest Tech Kathie :
There is an Interleaving function that is added to your line as an error correction method to increase the overall stability of your service. We can test removing that error correction step from your line and see if that helps with any issues you may be having. If that change decreases the stability, our engineering team will need to turn it back on again, but we can give it a try. It takes about a week to process that request. Should I proceed with that request?

I told her yes, and we will see what happens. :D
--
Duct tape is like The Force – it has a light side and a dark side, and it binds the Universe together]]> http://www.dslreports.com/forum/remark,22477833 Mon, 01 Jun 2009 14:21:32 EDT Re: live chat support online and interleaving http://www.dslreports.com/forum/remark,22441267 sanitarium09 : I contacted live chat support last Monday and by Thursday interleaving was off. Ping times have gone down considerably.

»/testhistory/682287/b0cd0]]> http://www.dslreports.com/forum/remark,22441267 Mon, 25 May 2009 15:49:13 EDT Re: live chat support online and interleaving http://www.dslreports.com/forum/remark,22435037 Ltapilot : I have asked to be reverted back to interleave. After having fast path for about 2 weeks my numbers are failing and I havd seen no improvement in my service. YMMV
Data Path Fast
Downstream Upstream
Max Allowed Speed (kbps) 1536 896
SN Margin (dB) 17.50 10.00
Line Attenuation (dB) 50.50 29.00
CRC Errors 535 12]]> http://www.dslreports.com/forum/remark,22435037 Sat, 23 May 2009 22:25:37 EDT Re: live chat support online and interleaving http://www.dslreports.com/forum/remark,22422826 Bink : Nice. Thanks for providing the details.]]> http://www.dslreports.com/forum/remark,22422826 Thu, 21 May 2009 13:44:05 EDT Re: live chat support online and interleaving http://www.dslreports.com/forum/remark,22422620 silentcid : I finally received my fastpath switch. So like what other people have said. Talking with live chat really helps. So skip the phone and head over to the live chat which gives you a heck of a lot less headaches.

Here is the interleaved and fastpath results for my connection.

With Interleaved:

DSL Connection Details
DSL Line (Wire Pair): Line 1 (inner pair)
Protocol: T1.413
Downstream Rate: 7168 kbps
Upstream Rate: 896 kbps
Channel: Interleaved
Current Noise Margin: 13.0 dB (Downstream), 9.0 dB (Upstream)
Current Attenuation: 36.2 dB (Downstream), 24.0 dB (Upstream)
Current Output Power: 19.8 dBm (Downstream), 12.3 dBm (Upstream)
DSLAM Vendor Information: Id: {39} Rev: {0x07} Std: {0x01}
PVC Info: 0/32Yes

With fast path:

Line 1 (inner pair)
Protocol: T1.413
Downstream Rate: 7168 kbps
Upstream Rate: 896 kbps
Channel: Fast
Current Noise Margin: 12.0 dB (Downstream), 7.0 dB (Upstream)
Current Attenuation: 36.3 dB (Downstream), 24.0 dB (Upstream)
Current Output Power: 19.8 dBm (Downstream), 12.3 dBm (Upstream)
DSLAM Vendor Information: Id: {39} Rev: {0x07} Std: {0x01}
PVC Info: 0/32

Current noise margin is the only one that dropped on these.

Lastly, some of my line test that I did. The lowest number is the fastpath taken today.

»/testhistory/1239342/06b76]]> http://www.dslreports.com/forum/remark,22422620 Thu, 21 May 2009 13:06:12 EDT Re: live chat support online and interleaving http://www.dslreports.com/forum/remark,22418356 silentcid : So far nothing. I had to repeatedly ask whats going on with the status. The first agent that I worked with didn't put in the ticket to the engineers to do the switch. So today when I asked whats the status they actually said that one of the agents who helped me on Monday had put in ticket on monday and it went into pending status on Tuesday. I'm suppose to hear something by Friday.

Moral of the story is never to wait for the call because they will either forget you or never put in a ticket.]]> http://www.dslreports.com/forum/remark,22418356 Wed, 20 May 2009 16:47:14 EDT Re: live chat support online and interleaving http://www.dslreports.com/forum/remark,22417238 bleagh : I think it was about 3 days.]]> http://www.dslreports.com/forum/remark,22417238 Wed, 20 May 2009 13:19:38 EDT Re: live chat support online and interleaving http://www.dslreports.com/forum/remark,22411365 silentcid : How long did it take you? to get it removed?]]> http://www.dslreports.com/forum/remark,22411365 Tue, 19 May 2009 12:55:43 EDT Re: live chat support online and interleaving http://www.dslreports.com/forum/remark,22409865 bleagh : Well, I decided to make the jump.
After the chat he asked if I would like to be contacted, I said yes, he said by phone or by email, I said email. And I did get the email shortly after interleaving was removed.

I was a little concerned about getting interleaved removed, because I only had a 22ms first hop ping with interleaving. And also because my Actiontec M1000 modem seemed to get quite a few RS errors now and then (they would come in bunches where I would get a whole bunch in just a minute or so, then go a day or two, and sometime several days without getting any at all).

But my Motorola 3347 modem/router does not seem to have this problem. I would get a CRC error now and then (maybe once or twice a week), and no other errors at all.

With interleaving removed, the Motorola 3347 did get 7 CRC errors in the first 3 days, but only 1 CRC error in the 2 days since. So while it seems it may be getting a few more CRC errors, 5 days has not been long enough to say for sure. And it certainly is not enough to cause any problems.

The only stat that seems to be effected is the downstream SN Margin. Both before and after the downstream would train as high as 18dB, but then would drop a bit over the next few days. With interleaving it would never drop below about 14dB, now without I have seen it drop to 12dB.

So. with interleaving:
SN Margin (dB): 14-18 / 14
Line Attenuation (dB): 28.50 18.00
First hop ping: 22ms

Now without interleaving:
SN Margin (dB): 12-18 / 14
Line Attenuation (dB): 28.50 18.00
First hop ping: 6ms

I want to give the Motorola 3347 some more time before trying the Actiontec M1000. But I will try the M1000 sometime in the near future.]]> http://www.dslreports.com/forum/remark,22409865 Tue, 19 May 2009 07:29:30 EDT Re: live chat support online and interleaving http://www.dslreports.com/forum/remark,22408048 silentcid : Looks like 3 business days have passed and I was suppose to get a call about the status of my switch which no call was made out. Apparently when talking to anyone else in tech support. The person you talked to you last about the switch is the only person who can help you again. No other agent will touch it. They didn't give me any sysrep on the switch other than James wasn't here you'd have to ask him when he gets back. ]]> http://www.dslreports.com/forum/remark,22408048 Mon, 18 May 2009 19:50:54 EDT Re: live chat support online and interleaving http://www.dslreports.com/forum/remark,22396852 Zak_D_H : When I asked if I could be switched from Ileave to Fastpath the tech initially said "I am sorry I am just tech support is this a billing issue?". Then after I said Interleave (and perhaps after he asked a supervisor or looked into it further) He said he could do it for me.]]> http://www.dslreports.com/forum/remark,22396852 Fri, 15 May 2009 23:22:18 EDT Re: live chat support online and interleaving http://www.dslreports.com/forum/remark,22386587 azjerry : Similar to my online chat yesterday. Waiting to see what happens.]]> http://www.dslreports.com/forum/remark,22386587 Thu, 14 May 2009 00:43:51 EDT Re: live chat support online and interleaving http://www.dslreports.com/forum/remark,22385248 silentcid : User SilentCid has entered room

Qwest Tech James has entered room

Tech James(Wed May 13 2009 18:38:05 GMT-0700 (US Mountain Standard Time))>

Thank you for contacting Qwest QuickAssist. My name is James and my tech ID is JUR. While I review the issue you entered in to us today, can you verify your first name as well as the DSL telephone number please?

SilentCid(Wed May 13 2009 16:38:28 GMT-0700 (US Mountain Standard Time))>

(real name) XXXXXXXX XXX-XXX-XXXX

Tech James(Wed May 13 2009 18:38:47 GMT-0700 (US Mountain Standard Time))>

interleaving is a type of error correction, why would you want fastpath

SilentCid(Wed May 13 2009 16:39:29 GMT-0700 (US Mountain Standard Time))>

because I vpn to a computer in New York and the extra overhead latency is causing lag issues.

Tech James(Wed May 13 2009 18:42:21 GMT-0700 (US Mountain Standard Time))>

It looks like you have a strong signal and I do not see errors on the line, I will send this up to the engineers and they will test the line further and decide if they will do this or not, it will take a few days, what number can I call you at to let you know what they decide

SilentCid(Wed May 13 2009 16:43:02 GMT-0700 (US Mountain Standard Time))>

yeah can you call me on XXX-XXX-XXXX

Tech James(Wed May 13 2009 18:43:45 GMT-0700 (US Mountain Standard Time))>

yes, I should know something by monday but will call you by then either way

SilentCid(Wed May 13 2009 16:44:19 GMT-0700 (US Mountain Standard Time))>

That sounds good. I appreciate the help.

Tech James(Wed May 13 2009 18:44:42 GMT-0700 (US Mountain Standard Time))>

Is there anything else I can assist you with today such as setting up additional computers or email addresses, wireless connectivity, adding security software, or static ips?

SilentCid(Wed May 13 2009 16:45:04 GMT-0700 (US Mountain Standard Time))>

nope that will be all James thank you.

Tech James(Wed May 13 2009 18:45:10 GMT-0700 (US Mountain Standard Time))>

It has been a pleasure working with you today. Please bookmark the High-Speed Internet site at »www.qwhelp.com. You can also download the QuickCare program from there.
Order all of your new services such as DirecTV, Cellular Service, VoIP, or Telephone Services at »www.qwest.com/residential/refer/index.html Use the REFERENCE CODE of: JURBICK and you will be offered the best deals and promotions running right now on all of our services. You can also call direct for current pricing and promotions to 18008505252.
Again, my name is James and my tech ID is JUR. Thank you for contacting Qwest QuickAssist.

Online all the run around didn't exist and I was able to get someone who instantly know what it was. I would recommend this to anyone. ]]> http://www.dslreports.com/forum/remark,22385248 Wed, 13 May 2009 20:01:36 EDT Re: live chat support online and interleaving http://www.dslreports.com/forum/remark,22362174 smokestack00 : Took about 24 hours, but my pings went down by about 25ms :D
Thanks for letting us know how to get it turned off.]]> http://www.dslreports.com/forum/remark,22362174 Sat, 09 May 2009 00:26:20 EDT Re: live chat support online and interleaving http://www.dslreports.com/forum/remark,22361933 Ltapilot : As promised here are the "fast path" numbers.
Two days is not bad but hitting a Friday is priceless :-)
Data Path Fast
Downstream Upstream
Max Allowed Speed (kbps) 1536 896
SN Margin (dB) 20.00 10.00
Line Attenuation (dB) 50.00 29.00
CRC Errors 0 2

Looks like my signal to noise improved a tad. The proof will be in using the line over the next few days.]]> http://www.dslreports.com/forum/remark,22361933 Fri, 08 May 2009 23:12:24 EDT Re: live chat support online and interleaving http://www.dslreports.com/forum/remark,22354472 smokestack00 : I just requested to have my interleaving turned off. I told them it was to lower my pings for online gaming. They said they would make sure my line would support it, and call me if if doesnt.
They said it will take 24-48 hours. I will let you know what happens.]]> http://www.dslreports.com/forum/remark,22354472 Thu, 07 May 2009 14:31:33 EDT Re: live chat support online and interleaving http://www.dslreports.com/forum/remark,22351632 Ltapilot : I have just asked for my interleaving to be turned off.
Here are the historical numbers with more to come on the follow-up
Downstream Upstream
Max Allowed Speed (kbps) 1536 896
SN Margin (dB) 24.00 13.00
Line Attenuation (dB) 50.00 29.00
CRC Errors 2 2]]> http://www.dslreports.com/forum/remark,22351632 Wed, 06 May 2009 22:52:29 EDT Re: live chat support online and interleaving http://www.dslreports.com/forum/remark,22275271 mathyou : I'm afraid I don't have my before numbers. Here are the after:

SNR Margin (Downstream/Upstream): 18/17
Attenuation (Downstream/Upstream): 46/28]]> http://www.dslreports.com/forum/remark,22275271 Tue, 21 Apr 2009 20:45:56 EDT Re: live chat support online and interleaving http://www.dslreports.com/forum/remark,22274977 anon : Wow i got taken off of interleaving after only 3 days. It makes quite a difference. Before in vent my ping would be 60-70 now its only 31ms.]]> http://www.dslreports.com/forum/remark,22274977 Tue, 21 Apr 2009 19:52:29 EDT Re: live chat support online and interleaving http://www.dslreports.com/forum/remark,22266277 AthlGrond : 1db is probably not statistically significant. I'd read your levels as: "effectively unchanged".
--
I'm not a tax dodger, I'm a potential cabinet appointee!]]> http://www.dslreports.com/forum/remark,22266277 Mon, 20 Apr 2009 12:53:12 EDT Re: live chat support online and interleaving http://www.dslreports.com/forum/remark,22263421 jasonki32 : With interleave:
Current Noise Margin: 13/14

Without interleave:
Current Noise Margin: 12/13

Not sure if this has anything to do with the level only dropping 1db, but the CO is only a block away from me. I have seen other people that their levels have dropped more than mine.]]> http://www.dslreports.com/forum/remark,22263421 Sun, 19 Apr 2009 21:00:33 EDT Re: live chat support online and interleaving http://www.dslreports.com/forum/remark,22263330 Bink : Could you guys post the befores and afters of your SNRs?]]> http://www.dslreports.com/forum/remark,22263330 Sun, 19 Apr 2009 20:36:18 EDT Re: live chat support online and interleaving http://www.dslreports.com/forum/remark,22263267 mathyou : Interleaving was turned off as of Thursday for me. I'm loving my new pings.]]> http://www.dslreports.com/forum/remark,22263267 Sun, 19 Apr 2009 20:20:24 EDT Re: live chat support online and interleaving http://www.dslreports.com/forum/remark,22249993 smithduluth : My interleaving got removed today... My first hop went from 45ms to 6ms according to pingplotter. SNR dropped only slightly from 17/19 to 15/16.]]> http://www.dslreports.com/forum/remark,22249993 Thu, 16 Apr 2009 22:06:48 EDT Re: live chat support online and interleaving http://www.dslreports.com/forum/remark,22248769 SpcSubby : Sweet, just took 3 days to get fastpath going! first hop down to 4ms. My SNR dropped down but its still ok...
Max Allowed Speed (kbps) 11520 892
SN Margin (dB) 9.50 11.00
Line Attenuation (dB) 26.30 14.30
CRC Errors 208 0
and here is another line quality test now that fastpath is on...
»/linequality/nil/2511508]]> http://www.dslreports.com/forum/remark,22248769 Thu, 16 Apr 2009 18:34:01 EDT Re: live chat support online and interleaving http://www.dslreports.com/forum/remark,22246879 jasonki32 : Just switched over to fast path today. Took two days. I am impressed.]]> http://www.dslreports.com/forum/remark,22246879 Thu, 16 Apr 2009 13:34:39 EDT Re: live chat support online and interleaving http://www.dslreports.com/forum/remark,22237336 anon : Do you think Im right on the edge of it working? Would it be worth it to at least try?
If it didnt work good I would assume the number of errors would go up correct?
I play alot of fps games and it would be great if I could cut my ping time by 30ms.
Thanks.]]> http://www.dslreports.com/forum/remark,22237336 Tue, 14 Apr 2009 20:39:19 EDT Re: live chat support online and interleaving http://www.dslreports.com/forum/remark,22236860 jasonki32 : I just put in a request to be put on fast path. He ran some tests and to check in a week. So we will see what happens.]]> http://www.dslreports.com/forum/remark,22236860 Tue, 14 Apr 2009 19:29:25 EDT Re: live chat support online and interleaving http://www.dslreports.com/forum/remark,22233653 No_Strings : Let's keep this on topic - Interleaving.

You have a thread running for setting up the network: »how do i configure a M1000 first and GT704WG second?]]> http://www.dslreports.com/forum/remark,22233653 Tue, 14 Apr 2009 10:09:40 EDT Re: live chat support online and interleaving http://www.dslreports.com/forum/remark,22232978 Neusicle :
said by hurley1904 See Profile :

has anyone else tried their live chat support via their website. i was told that they would look into it and it would take 3-4 business days, so by tuesday we will see if it worked.
Can some one help or tell me how to se up my small network.I have a M1000 modem only first and a wt704wg second.. do i use dynamic routing?]]> http://www.dslreports.com/forum/remark,22232978 Tue, 14 Apr 2009 06:26:01 EDT Re: live chat support online website info - Update! http://www.dslreports.com/forum/remark,22232682 Bronnster : After 3 days (including weekend), received and email from Cindy R. Qwest Technician confirming my interleaving has been turned off. Woohoo! Now on fastpath (btw-Qwest doesn't use the term fastpath according to email.). Here are my numbers now via pingplotter showing 8ms


mod note: member personal information removed as per member's request.]]> http://www.dslreports.com/forum/remark,22232682 Tue, 14 Apr 2009 01:43:57 EDT Re: live chat support online and interleaving http://www.dslreports.com/forum/remark,22232392 SpcSubby : Do my stats look good enough to turn interleaving off? I have 12Meg fttn service. These high pings are killing me.
Max Allowed Speed (kbps) 12123 894
SN Margin (dB) 11.90 11.40
Line Attenuation (dB) 26.20 14.30

and here is my line quality test results.]]> http://www.dslreports.com/forum/remark,22232392 Tue, 14 Apr 2009 00:09:48 EDT Re: live chat support online and interleaving http://www.dslreports.com/forum/remark,22219582 hurley1904 : you might have trouble without interleaving qwestuser...]]> http://www.dslreports.com/forum/remark,22219582 Sat, 11 Apr 2009 05:51:16 EDT Re: live chat support online and interleaving http://www.dslreports.com/forum/remark,22218319 mathyou : I used live chat on March 31. I was told it would take about 5 days. It is still on, but I am hopeful.]]> http://www.dslreports.com/forum/remark,22218319 Fri, 10 Apr 2009 21:27:04 EDT Re: live chat support online and interleaving http://www.dslreports.com/forum/remark,22215049 anon : Do these stats look good enough to have interleaving turned off?

Current Noise Margin: 11.0 dB 11.0 dB
Current Attenuation: 40.5 dB 21.0 dB

Thanks]]> http://www.dslreports.com/forum/remark,22215049 Fri, 10 Apr 2009 11:10:28 EDT Re: live chat support online and interleaving http://www.dslreports.com/forum/remark,22214974 AthlGrond : After years of this being a hot button topic, I'm glad that they found a way to accommodate people wanting interleave removed.

Really very cool! :)
--
Embrace diversity with enforced conformity.]]> http://www.dslreports.com/forum/remark,22214974 Fri, 10 Apr 2009 10:55:01 EDT Re: live chat support online website info http://www.dslreports.com/forum/remark,22212989 adem3311 : They put me on a list and told me interleaving would be off in about 1 week. The whole process took about 1 minute
over live chat. All i had to do was tell him I wanted interleaving off, verify my information, and say thanks.]]> http://www.dslreports.com/forum/remark,22212989 Thu, 09 Apr 2009 21:59:07 EDT live chat support online website info http://www.dslreports.com/forum/remark,22212944 Bronnster : Qwest is absolutely doing great when it comes to customer support. I have had nothing but good things to say about Qwest since day one. Maybe some would say I am just lucky enough to reach the right folks over there in customer service. So be it. Must be a lot of "right kind of folks working over there then. Qwest is one American patriotic Company that I'm proud to Patronize. The day they chose NOT to participate in a government wiretapping/eavesdropping unconstitutional program made me even more proud to be a customer of Qwest. Rock on Qwest!

»www.qwest.com/residential/custom···net.html]]> http://www.dslreports.com/forum/remark,22212944 Thu, 09 Apr 2009 21:49:58 EDT Re: live chat support online and interleaving http://www.dslreports.com/forum/remark,22212740 smithduluth : I had better results with live help... They said next week... Email support said NO...]]> http://www.dslreports.com/forum/remark,22212740 Thu, 09 Apr 2009 21:13:49 EDT Re: live chat support online and interleaving http://www.dslreports.com/forum/remark,22212022 anon : I really hope they are not using a true engineers time for this. hopefully a title or really low level one. As there are many things that need help interleave with very little training could be done by anyone.]]> http://www.dslreports.com/forum/remark,22212022 Thu, 09 Apr 2009 19:12:20 EDT Re: live chat support online and interleaving http://www.dslreports.com/forum/remark,22211308 chips : well after two weeks they finally turned off interleaving, went from 47ms to 15ms :)]]> http://www.dslreports.com/forum/remark,22211308 Thu, 09 Apr 2009 16:58:20 EDT Re: live chat support online and interleaving http://www.dslreports.com/forum/remark,22210747 m0unds : Spoke too soon :) Interleaving is disabled; I'm seeing 6ms to my first hop.]]> http://www.dslreports.com/forum/remark,22210747 Thu, 09 Apr 2009 15:08:55 EDT Re: live chat support online and interleaving http://www.dslreports.com/forum/remark,22210361 m0unds : It's been a week since I requested a fastpath profile, and I've still got interleaving enabled. My line is nearly error-free and has great s/n & attenuation. Guess I'll give it til Monday and decide whether I care enough about it to pursue it further.]]> http://www.dslreports.com/forum/remark,22210361 Thu, 09 Apr 2009 13:48:32 EDT Re: live chat support online and interleaving http://www.dslreports.com/forum/remark,22206941 smithduluth :
said by Turbocpe See Profile :

Maybe your line/circuit is not healthy enough that Qwest feels Interleaving is necessary?
My S/N is 19/17 and attenuation is 43/27, 3072/640 out of the CO. I think they just don't want to do it.]]> http://www.dslreports.com/forum/remark,22206941 Wed, 08 Apr 2009 20:16:09 EDT Re: live chat support online and interleaving http://www.dslreports.com/forum/remark,22200528 anon : "Chatted" with the online support the other day. Said they would send the request to an engineer, and would have something back in up to 72 hrs. 72 hours came and went, decided to let it go over the weekend. Monday afternoon it was turned off. So took 6 days, but it was done.]]> http://www.dslreports.com/forum/remark,22200528 Tue, 07 Apr 2009 19:00:43 EDT Re: live chat support online and interleaving http://www.dslreports.com/forum/remark,22200449 Turbocpe : Maybe your line/circuit is not healthy enough that Qwest feels Interleaving is necessary?]]> http://www.dslreports.com/forum/remark,22200449 Tue, 07 Apr 2009 18:45:44 EDT Re: live chat support online and interleaving http://www.dslreports.com/forum/remark,22200423 smithduluth : Help was no help...

help@qwest.com to me
show details 3:26 AM (14 hours ago) Reply
Hello,
I understand you have a question regarding Interleaving.

I apologize for that trouble you're having. I do apologize as we are not able to turn off interleaving.

I hope this helps. If not or if you have any further questions that we can be of help with, please feel free to reply back to us, chat with an online agent by going to www.qwhelp.com and clicking on the 'Need Help - Click for Online Agent' or to contact our Technical Support @ 1-800-247-7285 for support 24 hours a day, 7 days a week

Thank you,
Kirk
Qwest Internet Solutions]]> http://www.dslreports.com/forum/remark,22200423 Tue, 07 Apr 2009 18:40:06 EDT Re: live chat support online and interleaving http://www.dslreports.com/forum/remark,22173468 m0unds : Just submitted my own request to be placed on a fastpath profile. "jerermiah" says that requests are usually processed on fridays and mondays.]]> http://www.dslreports.com/forum/remark,22173468 Thu, 02 Apr 2009 19:55:16 EDT Re: live chat support online and interleaving http://www.dslreports.com/forum/remark,22159234 holocron : Oh, excellent...this will make my telecommuting much better.]]> http://www.dslreports.com/forum/remark,22159234 Tue, 31 Mar 2009 15:24:11 EDT Re: live chat support online and interleaving http://www.dslreports.com/forum/remark,22157751 questionable : I've really got to say that this is great to hear that it's alot easier to do this. They ae moving in the right direction at least

I'm currently on VDSL so my interleaving is 4 ms (roundtrip) I seriously doubt i need to get it done. ]]> http://www.dslreports.com/forum/remark,22157751 Tue, 31 Mar 2009 11:06:59 EDT Re: live chat support online and interleaving http://www.dslreports.com/forum/remark,22153397 dispatcher21 : Well, it worked, I am now on Fastpath. Sweet. Ping times within the Qwest network are about 15ms now and highest I have seen so far outside of Qwest doing a trace route to various sites is 90ms. ]]> http://www.dslreports.com/forum/remark,22153397 Mon, 30 Mar 2009 15:42:39 EDT Re: live chat support online and interleaving http://www.dslreports.com/forum/remark,22141120 chips : Well after a second try in live chat i got a hold of a guy that knew what i was talking about and he ask me if i was a gamer and i was like yes...(little hesitate to say no :D). Afterwards he said he was filling out a form and it would be done in a couple of days or in a week. My advise is to keep trying and make sure you tell them its a latency issue, not a internet speed issue.]]> http://www.dslreports.com/forum/remark,22141120 Fri, 27 Mar 2009 22:09:05 EDT Re: live chat support online and interleaving http://www.dslreports.com/forum/remark,22138249 dispatcher21 : Reading this I went and had a chat. Tech David helped me out, he said that he would email certain people and that it should be done in a week, if it can be done to the line. Even gave me his email address to follow up with if I didnt see anything done. He said that they are in the process of setting up a system to make it easier but right now, they just email people and it goes up the ladder. ]]> http://www.dslreports.com/forum/remark,22138249 Fri, 27 Mar 2009 13:06:38 EDT Re: live chat support online and interleaving http://www.dslreports.com/forum/remark,22137676 questionable : awesome to hear]]> http://www.dslreports.com/forum/remark,22137676 Fri, 27 Mar 2009 11:35:38 EDT Re: live chat support online and interleaving http://www.dslreports.com/forum/remark,22137579 mrhuggles : wow, maybe the CEOs office got tired of people pestering about it and changed policy, thats really great :)]]> http://www.dslreports.com/forum/remark,22137579 Fri, 27 Mar 2009 11:15:28 EDT Re: live chat support online and interleaving http://www.dslreports.com/forum/remark,22136700 hurley1904 : if anyone was wondering, it was successful.]]> http://www.dslreports.com/forum/remark,22136700 Fri, 27 Mar 2009 07:36:12 EDT Re: live chat support online and interleaving http://www.dslreports.com/forum/remark,22109247 hurley1904 : yes to put me on fastpath, just wondering if anyone else has had luck with this, talking to someone online about it. the guy said he couldnt say yes or no but he would put in a request so we will see, will post with results.]]> http://www.dslreports.com/forum/remark,22109247 Sun, 22 Mar 2009 06:09:28 EDT Re: live chat support online and interleaving http://www.dslreports.com/forum/remark,22107776 mrhuggles : prolly to put him on fastpath]]> http://www.dslreports.com/forum/remark,22107776 Sat, 21 Mar 2009 19:37:58 EDT Re: live chat support online and interleaving http://www.dslreports.com/forum/remark,22107740 wingman99 : What did you ask them to do.]]> http://www.dslreports.com/forum/remark,22107740 Sat, 21 Mar 2009 19:28:05 EDT live chat support online and interleaving http://www.dslreports.com/forum/remark,22103593 hurley1904 : has anyone else tried their live chat support via their website. i was told that they would look into it and it would take 3-4 business days, so by tuesday we will see if it worked.]]> http://www.dslreports.com/forum/remark,22103593 Fri, 20 Mar 2009 20:07:05 EDT