mouseferatuToo many cats, Too many micePremium,MVM
Im not sure
Does FairPoint plan to fix ANYthing?
Up until today, I have managed to wait like a sheep on "hold" for any number of hours for FairPoint Customer Service. I have also been civil to anyone and everyone that I have dealt with, despite dissatisfying and inaccurate answers, and a total lack of internal coordination at FairPoint.
Today probably ends any attempt that I am going to make to deal with FairPoint at all- apparently everything that one needs done must be done through a third party such as the PUC or Consumer Advocate.
FairPoint overdrew my checking account by $700 plus, by pulling February and March on several lines and the Internet *three times over*.
Although it will not affect my account or credit- I have adequate overdraft protection- it creates a mess with my cash flow.
I don't *want* a credit from FairPoint on my lines.
I am not sure that I will get that credit, as it will be gone if FairPoint is not solvent.
I want my cash back, and they are not offering that.
All of this mess comes on top of the email that still isn't right, the ridiculous hold times to get anyone, a slew of un-working numbers for basic services at FairPoint, terrific confusion over who is responsible for fiber residential lines, and a wealth of other issues.
Mr. Johnson's pep talks aside, does this company intend to actually provide services even vaguely as good as the ones that my area had under Verizon's watch?
"Do not meddle in the affairs of dragons, for thou art crispy and good with catsup."
For banking problems you would need to contact the state Attorney General's office, which deals aggressively with consumer protection and banking issues. As far as FairPoint's other problems, they likely created an ongoing bonanza for Comcast and Time Warner broadband/phone sales.
|reply to mouseferatu |
I have to agree contact your local attonery general.
I finally got what I needed done after 16 hr over a 3 week period on the phone with FairPoint. Call 1-704-344-8150 that is the Coprate office in NC Speak to a lady named Trinai she normally answers the phone for the Vice Presidents Office. She will get people moving.
Oh and by the way as of yesterday now managers at the call centers can change the passwords to get into you "My Account" on thier web site.
|reply to mouseferatu |
Getting credits? I always hated that option.
Verizon did the same to me a few years back. I explained that the money they stole wouldn't be taken lightly, and that anything above the amount in my contract would be considered theft- not a civil matter. I would report them to the police if they didn't refund my money.
There's money I'm not making with my money when they have it.
|reply to pcme2000 |
I am very thankful for the phone number. I too have been waiting for these people to get their shit together. I have been waiting since Feb 28 for my internet, have the modem, user name and password but still no service. Now, after contacting her, we are getting somewhere
Glad to hear that it did you some good.