Heckufaguy
join:2009-06-18
Mulliken, MI
| reply to wbaker
Re: One of their techs told us...
I had this same late afternoon problem about 4 years ago with what was then millenium. Turns out an amp about 2 blocks away had a heat issue, which was worse when the afternoon sun hit it.
I'd been through a few tickets myself, all saying they needed access to my house when I wasn't available. Finally, they sent a tech out who was willing to listen to common troubleshooting advice, and he found the problem in less than an hour. AND gave me the address the amp was in front of for future reference (ie: directing the next tech to it if needed). Since then, great throughput and service. Sometimes you just need someone to own the problem, and not give it lip service until the next tech shows up. |
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wbaker
join:2008-08-09
Woodinville, WA
| That he, and many of the others, are not Broadstripe employees. Apparently many of them actually work for Comcast and are freelancing. He also said that if he does not replace something, he doesn't get paid. Which explains why most visits result in the replacement of the splitter that splits TV from Internet. |
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