Sofa King
Premium
join:2009-03-01
Littleton, MA | Op/Ed
You should start this piece with a tag
[/said with a sarcastic, eye rolling tone]  |
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DarkLogix
join:2008-10-23
Baytown, TX | I haven't had to call Customer Support in months
I call that an improvement |
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S_engineer
join:2007-05-16
Chicago, IL
 ·Comcast
| let me get this straight...they post a blog online, and set up several e-mail accounts to make up for the years of misery their CSRs have given us?
They've got to be kidding
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"When I was in junior high school, the teachers voted me the student most likely to end up in the electric chair."---Sylvestor Stallone |
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DarkLogix
join:2008-10-23
Baytown, TX | well their current ad seems to be aimed at kids so you could say its kiddy |
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fiberguy
My views are my own.
Premium
join:2005-05-20
1 edit | reply to S_engineer
let's see.. around these parts, it USED to be a daily event where someone was asking for a direct line to corporate... it's been screamed for, cried for, and demanded..
... skip to today - you have it. And, you say "they've got to be kidding"..
Nothing this massive happens over night, except the bitching, so continue on. Instead of being the skeptic all the time, why don't you give it a chance.
I would agree, however, that customer services have a LONG way to go, but it has to start somewhere.. what do you expect, Samantha on Bewitched to twitch her nose and make 60,000 people change in a heart beat?
Something you stated in your post is QUITE telling.. "..to make up for years of misery their CSRs have given us".. it sounds to me more that you're looking for retribution rather than improvement. So, come clean and be honest in your posting.
Personally, I see this as corporate getting move involved in their regional management divisions. I'd still rather have a divisional management structure than a corporate managed company any day! If you remember, ATTBI was ran by corporate and they took the systems they purchased and ran them into the ground... much of the subscriber based ditched to the tube of about 30%. Comcast manages on a divisional basis and the services are better now than when ATT had it. This is going to take time and in the end, at LEAST they acknowledge they have some heavy work to do. |
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S_engineer
join:2007-05-16
Chicago, IL
·Comcast
| I've always been critical in my posts about Comcasts service. Your point about "years of misery" is not about revenge, it's about a re-occuring problem that has plagued my neighborhood for years, packet loss. So maybe your analytical skillset would lead you to believe that since I've been dealing with this re-occuring problem for YEARS, I've had numerous dealings with their CSRs, regional directors, and even some corporate QoS managers. In that timeline, I've dealt with rudeness, ineptness, incompetence, and sheer stupidity. So Mr. Fiberguy, forgive me for not jumping up and down singing the praises of Comcast for building a virtual Neverland Ranch. The services rendered will always speak louder than animated horse and buggy!
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"When I was in junior high school, the teachers voted me the student most likely to end up in the electric chair."---Sylvestor Stallone |
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joako
Premium
join:2000-09-07
/dev/null
 ·AT&T U-Verse
| reply to DarkLogix
said by DarkLogix  :I haven't had to call Customer Support in months I call that an improvement Same around here. A good friend of mine has Comcast and was having constant connection issues. After he switched to AT&T DSL he hasn't had to call Comcast.
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PRescott7-2097 |
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DarkLogix
join:2008-10-23
Baytown, TX
·Comcast Workplace
·Comcast
| said by joako :said by DarkLogix :I haven't had to call Customer Support in months I call that an improvement Same around here. A good friend of mine has Comcast and was having constant connection issues. After he switched to AT&T DSL he hasn't had to call Comcast. exept I still have Comcast |
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fiberguy
My views are my own.
Premium
join:2005-05-20
| reply to S_engineer
Don't think I ever took any of that away from you.. however, lets be real here. I took your black and white text posted comment for face value. If you are going to make a point ON A MESSAGE BOARD and you're going to try to make a point, you need to be more descriptive in your post.. leaving out those types of valid points isn't going to lead other people to your conclusion.
As your post was written, my reply was more than valid, thank you, Mr. S_engineer who's reply was rather snotty, thank you. I made a comment based on the information you gave.. your reply, however, adds more clues to the over all mystery of what you were talking about. YOU may know what's going on as you make a moment-in-time post, however, we don't.. and no one is going to do research on your posting history to figure out if there is any thing else to your story..
.. see what I mean? |
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S_engineer
join:2007-05-16
Chicago, IL
·Comcast
| Snotty...such as "Nothing this massive happens over night, except the bitching, so continue on"...don't throw stones if you live in a glass house!
The description of my problems with Comcast are anecdotal. Sure a comcast employee could come in here and reply with a new route to remedy the issue, but that shouldnt happen. The route that should work are their existing CSRs. Any and all who've problems with Comcast could list pages of horror stories...but we don't because it's our experience that Comcast just doesn't listen!
...see what I mean?
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"When I was in junior high school, the teachers voted me the student most likely to end up in the electric chair."---Sylvestor Stallone |
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S_engineer
join:2007-05-16
Chicago, IL
1 edit | Re: Op/Ed
something that you state in your post is QUITE telling...The fact that you get so defensive when you hear the answer to a question that you yourself posed suggests that your looking for and argument rather than information...Are You OK????? |
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Krisnatharok
0311 Scout
Premium
join:2009-02-11
Sterling, VA
| reply to joako
said by joako :said by DarkLogix :I haven't had to call Customer Support in months I call that an improvement Same around here. A good friend of mine has Comcast and was having constant connection issues. After he switched to AT&T DSL he hasn't had to call Comcast. Uh.. why would you need to call the company you are no longer buying service from? |
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johnny_tx
join:2009-03-26
Houston, TX | reply to DarkLogix
I haven't had to call them either. Maybe it's because I cut-the-cable and switched to another provider  |
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johnny_tx
join:2009-03-26
Houston, TX
| reply to fiberguy
FiberGuy? Hmmm, probably a Comcast employee.
How about you guys improve your image by actually...WORKING! I know it's a novel concept and not very likely. It will cost you more to implement an infrastructure that supports the product offerings than to hire some PR clones. |
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