 koitsuPremium,MVM
join:2002-07-16
Mountain View, CA
kudos:14
1 edit | Yes, I have. I *have* seen improvements with regards to Comcast employees "going the extra mile", especially on our forums, to try and solve issues (both widespread and on a per-customer basis).
I'm in no way saying these experiences have changed my somewhat tainted opinion of Comcast "the company" -- they haven't -- but they DO give me hope, and confirm that Comcast is in fact caring.
As for their PR makeover and ads... I don't watch TV, subscribe to cable, or anything like that -- so I have no idea if those are effective. My guess is that they won't be. Most advertising these days is utter garbage, especially if it's serious or corny. The best form of advertising is humour -- good humour. Look at old IBM and Novell ads for some examples. "Hadley downloaded a computer virus off the web" ".....Hadley."
People have a tendency to remember funny ads, and remember who (company) they're associated with: case in point.
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Making life hard for others since 1977.
I speak for myself and not my employer/affiliates of my employer. |
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 syslockPremium
join:2007-02-03
Ann Arbor, MI
 ·Comcast
| >>I *have* seen improvements with regards to Comcast employees "going the extra mile", especially on our forums, to try and solve issues (both widespread and on a per-customer basis).
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>>I'm in no way saying these experiences have changed my somewhat tainted opinion of Comcast "the company" -- they haven't -- but they DO give me hope, and confirm that Comcast is in fact caring.
Comcast employees are great. The management above them has no clue. Will they ever allow the font line to take care of issues that really need taken care of? No...
Comcast will continue to make the same mistakes over and over. I'm sure they get lots of feedback via Credospeak that is never acted on or swept under the rugs at the regional levels.
I'm surprised that Comcast is doing a blog now.
They have fired lots of employees writing about Comcast in their own personal blogs.
Its a shame. |
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| Amen to that, you hit the nail on the head. None of the good people on the front lines that deal with the consumers are empowered. It's like they are all beat down into submission from day one. |
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