| This is another small part of a much broader effort As a few have noted we are striving to revamp the service for our Customers. This is not just in social media but through all contact channels. For those that have not had to call, I hope you never do. But if it happens I hope you notice the difference too. We have been implementing new tools to diagnose trouble faster, improve time for service calls, and making sure the right technician is sent the first time. This will take time but you will continue to see the difference. My team and other members from Comcast enjoy listening to our Customers and working to implement the feedback. The blog will also provide us an additional venue to discuss items that are important to you and where we may not have had the conversation in the past. This is an exciting time to be at Comcast. BTW if you are on Twitter reach out to Scott, our chief blogger @blankbaby
Thanks,
Frank
We_Can_Help@cable.comcast.com |
