| I'm sorry, but... who has more posts in this thread (at this point): Comcast employees or non-Comcast employees?
(And, FWIW, I've always thought that Jason did a fairly good job in the Comcast forums, so don't necessarily take this as criticism. The point is, I guess, that "trying too hard" can make you look both desperate and "guilty", as well as making people just plain tired of listening.) |
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| This is just a blanket to make everyone feel warm about throwing caps and throttling connections..yawn sorry nice try |
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| reply to mod_wastrel
We understand it's Jasons job to come in here and try to quell the uprising. But ultimately its the service that speaks for itself. Your CSRs are half of the problem. As said in previous posts, Comcasts traffic controls and caps speak volumes about the future of Comcasts services.
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"When I was in junior high school, the teachers voted me the student most likely to end up in the electric chair."---Sylvestor Stallone |
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| reply to vapor2314
I think the direction Comcast is taking is pretty darn nice. Caps are in place for a reason. You might not like it but we cap a few to save other customers preventing a bad experince.
When comcast is ready they will upgrade the whole network inside and out. But right now their is no reason for this. The system works and is doing a pretty good job too. JMHO |
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| reply to S_engineer
said by S_engineer:We understand it's Jasons job to come in here and try to quell the uprising. But ultimately its the service that speaks for itself. Your CSRs are half of the problem. As said in previous posts, Comcasts traffic controls and caps speak volumes about the future of Comcasts services. "Your"? (hope you're not speaking to me) |
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| reply to Comcast Tech8
Caps have nothing to do with improving Internet service for customers, and everyone here knows this. Caps are just one of the reasons why I'll never be a Comcast customer again. |
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1 edit | said by mod_wastrel:Caps have nothing to do with improving Internet service for customers, and everyone here knows this. Caps are just one of the reasons why I'll never be a Comcast customer again. Indeed. In the present company, Caps is about equal to saying "Yeah we could build out a stronger, more robust network, but what fun would that be? Us, actually spend money to provide you a better experience? HA! No sir, Caps for you, it is!"
That's pretty much what we hear when the word "Caps" is thrown around. |
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| reply to mod_wastrel
No...I was speaking to whatever Comcast employee designated to come into BBR and sell us whatever BS Comcast is trying to propagate. Funny thing is...they should know better. Every story that pops out about Comcast re-imaging itself has Comcast employees in here telling us how the CSR experience is improving and methods they are taking to improve QoS. Once an individual brings up network policy like traffic shaping or caps the Comcast employee disappears. This is the used car salesman approach.
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"When I was in junior high school, the teachers voted me the student most likely to end up in the electric chair."---Sylvestor Stallone |
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| reply to Comcast Tech8
said by Comcast Tech8:I think the direction Comcast is taking is pretty darn nice. Caps are in place for a reason. You might not like it but we cap a few to save other customers preventing a bad experince. When comcast is ready they will upgrade the whole network inside and out. But right now their is no reason for this. The system works and is doing a pretty good job too. JMHO This sounds more like your over subscription models flawed and that Comcast just doesn't want to fork money into improving the future experience for ALL of their customers.
Hate to say it but the need for bandwidth is going to do nothing but increase unless some radical change in transport protocol comes or some other miracle of IT happens.
Does Comcast really want to put bandwidth expansion off any longer considering it can take years to increase capacity on a network that size? If so it sounds like Comcast needs better future thinking engineers with a better set of balls to force that type of thinking instead of letting bean counters who don't know the difference between a twisty tie wire and a Cat6a network wire do all decision making. |
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fiberguyMy views are my own.Premium
join:2005-05-20
kudos:3 | reply to S_engineer
Hey, how much are tinfoil hats these days? |
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 badtripI heart the East BayPremium
join:2004-03-20
Albany, CA | reply to Comcast Tech8
said by Comcast Tech8:I think the direction Comcast is taking is pretty darn nice. Caps are in place for a reason. You might not like it but we cap a few to save other customers preventing a bad experince. When comcast is ready they will upgrade the whole network inside and out. But right now their is no reason for this. The system works and is doing a pretty good job too. JMHO I disagree, he very fact Comcast is implementing caps speaks to the fact that there is every reason to upgrade their network. To say, "Hey, our network isn't overloaded! But we need caps because our network is overloaded!" is illogical and, to be frank, stupid. |
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| reply to S_engineer
I think if you relized what comcast has brought to the consumer with the oldest technology that the phone company invented and let alone expand on the technology from your 20 channels to 100, then going digital to on demand. Fast internet and now phone? Sounds like a great way to save money and still room to expand. Have you thought about that for a second?
Like I said. I'm sure when the time comes they will be ready to upgrade. Comcast loves to inovate and expand.
I am greatful for such a company and never had issues even before I worked for them. JMHO |
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 jlivingoodPremium,VIP
join:2007-10-28
Philadelphia, PA
kudos:1 | reply to S_engineer
I didn't disappear, I just had to go to a meeting (I'm at the IETF this week, this morning PT was a DKIM session - »www.ietf.org/html.charters/dkim-charter.html). 
Why not jump in about the 250GB limit? Many of the threads here tend to devolve into stuff about the cap. It's healthy to let people express their opinions and not jump in on every single response that includes a reference to 250GB, IMHO. Also, I could sit on BBR all day debating caps but I have to actually do work too that is more impactful to our service, and I'm not sure I can convince some of you of the relative merits anyway.
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JL
Comcast |
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| Fine....will Comcast raise the cap, if your earlier usage predictions become outdated due to VOD, online gaming, Netflix and other online applications?
See, I understand that Comcast was put into this position by basically overselling itself. A much broader question would be just how is Comcast planning to accomodate for the ever expanding applications as well as their own expanding market?
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"When I was in junior high school, the teachers voted me the student most likely to end up in the electric chair."---Sylvestor Stallone |
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| I must be on that 4 hour window waiting for an answer |
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jlivingoodPremium,VIP
join:2007-10-28
Philadelphia, PA
kudos:1
1 edit | reply to S_engineer
said by S_engineer:Fine....will Comcast raise the cap, if your earlier usage predictions become outdated due to VOD, online gaming, Netflix and other online applications? I have no idea what the future holds.
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JL
Comcast |
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 funchordsHelloPremium,MVM
join:2001-03-11
Yarmouth Port, MA
kudos:5
1 edit | reply to jlivingood
said by jlivingood:I could sit on BBR all day debating caps but I have to actually do work too that is more impactful to our service, and I'm not sure I can convince some of you of the relative merits anyway. Jason,
What possibly could you be working on that would outshine an announcement that within the year the 250 GB cap was being doubled, or canceled entirely? Or that the "throttlng" bogeyman was being ended? That Comcast was actually staring down FIOS on a level playing field?
People keep bringing up the cap and throttling because it makes Comcast weak. And we're all kinda bummed out that because it's so damned unnecessary!
We all want Comcast to rock, we really have no reason to want to see it fail. Comcast wants to own more market, but its showing that its straining to serve the customers its got. But Comcast is showing it's first with DOCSIS3 in any volume and if the trials work out, can blow open bandwidth after switching to switched video. Why would Comcast need crutches?
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Robb Topolski -= funchords.com =- World Traveller -- KJ7RL
... Do something! ... |
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