| reply to netdude
Re: My Opinion If they are using their tools properly they can do just that. We have a variety of tools that can view the node, your home and those of your neighbors to see what is happening. Some are simplistic which is what I prefer while other are more in depth which should be used to drill in further if they notice trouble. |
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 netdudePremium
join:2006-05-18
Denver, CO | I've seen the techs use them to look at the modems, etc when they came out to my place back in November but I'm not sure if the phone techs can use them. It would be great for them to use them to give more information over the phone other than there is nothing I can do we have to send a truck out. It might also assist in the troubleshooting if they included in the info they saw on the charts in the ticket. |
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| reply to comcastcares
said by comcastcares:If they are using their tools properly they can do just that. We have a variety of tools that can view the node, your home and those of your neighbors to see what is happening. Some are simplistic which is what I prefer while other are more in depth which should be used to drill in further if they notice trouble. When did this begin? I dropped Comcast 13 months ago, because even the simplest problem required a truck visit. Telling the phone tech that previous site visits did not resolve the problem always just resulted in more site visits. After a year of this I was finally told that the only way to escalate a problem was to specifally request escalation DURING A SITE VISIT. By that time I was way too many visits past my personal tolerance level.
Has this changed? |
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rob316
join:2005-10-17
Carteret, NJ | reply to comcastcares
So these new tools you speak of can they give us more HD I doubt it. It's all fine and dandy that you can see there are problems with congestion, but will you fix the problem I doubt it. This is just a smoke screen for Comcast to hide behind of so they can say hey we see the problem but do nothing about it. |
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| No what would give more HD is shifting more channels to digital, like we are doing in some parts of the country. As this spreads to your area you will see many more HD channels |
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