Or one could draw the conclusion that they (or he) understand the cost to businesses. These unforeseen events are game changers for businesses that have a model in place. The simplistic view of this is unfortunately the prevailing one these days. "I want what I want when I want it" with no consideration of the ramification for these desires. If you've got a argument with his position then make it...otherwise you just look like a shill for the ignorant!
Let me ask you a question. I am a customer of Comcast Internet Services. What do you consider fair use of my Internet connection?