| I do not know the name of the supervisor, but my call was made on Tuesday of this week. I was working very hard to make the supervisor think instead of reading his computer to me, but he just kept repeating that I was dealing with an obsolete unit and there was nothing they could do. I even went as far to explain that I did not need service or warranty, just to speak with someone who may have a clue, and he informed me that nobody at 3Com can support this product anymore.
s/n 523238776
Thanks for your help and concern. If you are with 3Com, than your company is barely saving face at the moment, but this whole ordeal has left a very sour taste in my mouth that is reiterated by many on the Internet. |
·