Thanks, StillLearn. I've gone through a wide variety of tests trying to figure this out. Speed isn't the problem, latency is. Everything looks good from our computer up to the local substation which makes this really baffling.
I guess you are getting figures from a game server.
Ping and tracert/traceroute should be useful in figuring out what is going on. The standard version of Ping Plotter is really handy. There is a free 30-day trial.
