David
No,there is another.
Premium,VIP
join:2002-05-30
Granite City, IL
clubs:
 ·DIRECTV
 ·magicjack.com
 ·AT&T Midwest
4 edits |  [General] A note about ramp up:
Ok, as it seems there is people that might not understand or think "It's an AT&T problem" from day one there is something that you should be aware of. ANother favorite is "AT&T IS SCAMMING ME WITH LOW SPEEDS!!! SEE THIS!!" type of IM's or e-mails.
The following C.O. based profiles typically are on a "Ramp up" for the first 10 days of use.
• 384-768/128-384
• 384-1536/128-384
• 1536-3008/384-512
For a while now (about 3 years I think running) these C.O. (central office) based circuits always start at the 1984/512, 384/384 or 224/128 profiles. The reason why they do this is not to potentially run the service in the ground for you right off the bat. It asks the question.
• Would you like reliable stable service- albiet slower if deemed necessary, and always works?
or
• Fast and potentially unreliable service- Faster but drops sync, disconnects a lot?
The choice is (well for most customers) quite obvious. They would rather have a stable working service. The idea was not to cheat anyone, it was a way to provide service that may or may not meet your needs based on line conditions. It's "Ramped up" to ensure service stays, get this... working! It's not a scam, it's done by design!
For Remote terminal or "RT" based customers- So far I haven't seen anyone under these but if your speeds go up after 10 days you might just be. So far I haven't seen hardly any RT based customers under these circumstances. Their loops are usually a bit more accurate in what will and won't work.
while I do appreciate the IM's, forum posts, and e-mails saying "THIS IS A SCAM I HOPE YOU KNOW ABOUT THIS!" Problem is "I do" and it's "by design". I kind of wish it was a "SCAM" it would be much more interesting to find and fix, but it's not. If you upgrade or downgrade on C.O. based circuits with the above profiles, you may have to "ramp up" again.
These things can be fixed. I don't like to cancel ramp up but I can, it may drop you out of sync while I change it, but none the less it can be. I would appreciate it if you let it run it's course for the full 10 days. If the line is that fantastic at 10 days (or worst I saw 12 I think once) it should go to full speed on it's own, and not need my help at all. Also the 10 days starts on the 1st initial sync, not when the order is due!
Another thing is, if you get your line fixed by field repair and the tech support people put it at minimum speeds just to give you service for now, it's not the end of the world. No it's not another scam, it's so you can get some type of service while repairs are made. Ironically, you the customer wanted some type of working service while it's fixed. Well minimum speed service can be temporary till it gets fixed. True might not be fast but it's still access none the less. When the field tech repairs your circuit don't be afraid to ask them if it can go back up. Only takes them seconds to do, and the tech in the field as well as in the center you call is working the ticket anyway. Just ask, they should be able to help especially if it's fixed. If you had a recent repair, and it's set at minimum speeds I can even put this back too!
Please keep these things in mind.
keywords:
Ramp-up
SCAM
SPEEDS SLOW
CAPPED
AT&T DSL SPEED SCAM
AT&T DSL SCAM
AT&T SCAM
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If you have a topic in the direct forum please reply to it or a post of mine, I get a notification when you do this.
Koetting Ford, Granite City, illinois... YOU'RE FIRED!!
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jannyk
@pacbell.net
| Maybe you should send a copy of this to Phone Support.
I spent 45 mins on the phone with them today on just this issue (elite installed last tues - 384 speed cap since), yet the lady I spoke with was clueless as to why I was not getting better speed. So clueless that she scheduled a field tech to arrive tomorrow morning.
If this is SOP, shouldn't they be better informed??
More importantly, shouldn't I, the customer, have been informed what to expect??
I have received 3 envelopes from AT&T in the past week, each containing confirmation of 'Elite' service beginning on Mar 24th. Not one of them, nor the 2 phone support people, nor the original Field Tech have ever mentioned it takes 10 days to hit full throttle (or even get into 1st gear in my case). Wouldn't actually explaining this to the customer, upfront, save a lot of grief, frustration and unneeded calls to Support? Why the secrecy? |
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d_l
Barsoom
Premium,MVM
join:2002-12-08
Reno, NV
1 edit | Elite profiles don't have a ramp. You must have been started on a sub-Elite profile.
The 10-day notice is plastered on all modems sold by AT&T. |
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David
No,there is another.
Premium,VIP
join:2002-05-30
Granite City, IL
clubs:
·DIRECTV
·magicjack.com
·AT&T Midwest
1 edit | said by d_l  :Elite profiles don't have a ramp. You must have been started on a sub-Elite profile. The 10-day notice is plastered on all modems sold by AT&T. That is correct, they typically don't. What you had/have was a provisioning problem. You can e-mail me if you wish, just click my name (in blue) at the left of the post and e-mail away.
Another thing to keep in mind depending on some wiring situations (especially if you make your own nice, healthy localized bridge tap on your internal wiring) your speeds may plummet that low as well!
Thanks
David
--
If you have a topic in the direct forum please reply to it or a post of mine, I get a notification when you do this.
Koetting Ford, Granite City, illinois... YOU'RE FIRED!!
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joey22
join:2009-04-03
| reply to David
Does the ramp up policy apply to an Express account?
I got my express account set up on 4/1/09 and in the time since I have yet to see the connection at the gateway exceed 384/384. This is at all different times of day. I have been assuming that I am under some sort of ramp up, but all the discussions I have read were about pro or elite accounts.
Just looking for on advice on whether I should wait the 10 days or keep on tech support till I see a speed increase
Thanks! |
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David
No,there is another.
Premium,VIP
join:2002-05-30
Granite City, IL
clubs: | yep, it applies to the following accounts
• basic
• express
• pro
Now this is typically for C.O. based circuits. However I have seen some RT based dsl's as well be subject to this as of late. |
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Smalldaddu
@swbell.net | reply to David
Does the ramp up thing happen if I get a new modem, because my old 2701 2wire broke. |
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David
No,there is another.
Premium,VIP
join:2002-05-30
Granite City, IL
clubs: | said by Smalldaddu :
Does the ramp up thing happen if I get a new modem, because my old 2701 2wire broke.
No, it should remain at full speed. |
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public
join:2002-01-19
Santa Clara, CA
·DSL EXTREME
| reply to David
said by David :. • Would you like reliable stable service- albiet slower if deemed necessary, and always works? or • Fast and potentially unreliable service- Faster but drops sync, disconnects a lot? Perhaps it is not a well thought out method. It would make more sense to activate the line at rated speed and if excessive number of retrains occurs reduce the sync rate. If the reduction is excessive, automatically generate a trouble ticket.
Maybe this level of technology is too complex for the 19th century management structure of ATT. |
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David
No,there is another.
Premium,VIP
join:2002-05-30
Granite City, IL
clubs:
·DIRECTV
·magicjack.com
·AT&T Midwest
1 edit | yes but you have to also factor in distance as well, at 13,000ft I don't see to many people having success at 3008/512. They might at 2496/512 or even 1984/512.
But I am sure in that "perfect world" everyone would be on fiber by now right?  |
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public
join:2002-01-19
Santa Clara, CA
·DSL EXTREME
| said by David :yes but you have to also factor in distance as well, at 13,000ft I don't see to many people having success at 3008/512. They might at 2496/512 or even 1984/512. But I am sure in that "perfect world" everyone would be on fiber by now right? If the ordering system allows 3008/512 service, and the line syncs at a lower rate, then
1. internal wire defects prevent full sync
2. outside line is defective, has bridged taps or other impediments
3 database error loop length is excessive.
Should not the user be spared the agony of wait, and discover early the level of service that can be provided?
If ATT and Verizon fulfilled tax break obligations, everybody would be served by fiber. |
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David
No,there is another.
Premium,VIP
join:2002-05-30
Granite City, IL
clubs:
·DIRECTV
·magicjack.com
·AT&T Midwest
| said by public :Should not the user be spared the agony of wait, and discover early the level of service that can be provided? We tried that once, everyone here complained. |
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Tsunami23
join:2006-07-01
1 edit | reply to David
(deleted) |
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