jannyk
@pacbell.net
| reply to David
Re: [General] A note about ramp up:
Maybe you should send a copy of this to Phone Support.
I spent 45 mins on the phone with them today on just this issue (elite installed last tues - 384 speed cap since), yet the lady I spoke with was clueless as to why I was not getting better speed. So clueless that she scheduled a field tech to arrive tomorrow morning.
If this is SOP, shouldn't they be better informed??
More importantly, shouldn't I, the customer, have been informed what to expect??
I have received 3 envelopes from AT&T in the past week, each containing confirmation of 'Elite' service beginning on Mar 24th. Not one of them, nor the 2 phone support people, nor the original Field Tech have ever mentioned it takes 10 days to hit full throttle (or even get into 1st gear in my case). Wouldn't actually explaining this to the customer, upfront, save a lot of grief, frustration and unneeded calls to Support? Why the secrecy? |
|
d_l
Barsoom
Premium,MVM
join:2002-12-08
Reno, NV
1 edit | Elite profiles don't have a ramp. You must have been started on a sub-Elite profile.
The 10-day notice is plastered on all modems sold by AT&T. |
|
David
No,there is another.
Premium,VIP
join:2002-05-30
Granite City, IL
clubs:
 ·DIRECTV
 ·magicjack.com
 ·AT&T Midwest
1 edit | said by d_l  :Elite profiles don't have a ramp. You must have been started on a sub-Elite profile. The 10-day notice is plastered on all modems sold by AT&T. That is correct, they typically don't. What you had/have was a provisioning problem. You can e-mail me if you wish, just click my name (in blue) at the left of the post and e-mail away.
Another thing to keep in mind depending on some wiring situations (especially if you make your own nice, healthy localized bridge tap on your internal wiring) your speeds may plummet that low as well!
Thanks
David
--
If you have a topic in the direct forum please reply to it or a post of mine, I get a notification when you do this.
Koetting Ford, Granite City, illinois... YOU'RE FIRED!!
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